46AutoView 424 Installer/User Guide

Appendix D: Troubleshooting

No status light

Verify that the unit is turned on. Check the power cable. If the problem persists, contact Avocent Technical Support.

Unable to hotkey switch to a channel

Check the power indicator on the OSD screen to ensure that the system in question is powered.

Verify that you are not in secure mode (no lock symbol on OSD screen).

No video

Verify that the video cable between the computer and the AutoView 424 is correctly connected. Verify that the monitor cable is correctly connected to the AutoView 424.

Power down the computer. Connect the monitor directly to the computer and power up again. If the monitor operates correctly direct to the computer, contact Avocent Technical Support. If it does not, try another monitor.

Extended access video is unrecognizable

Verify that the extended access monitor capabilities are equal to or greater than the local monitor capabilities. Plug and Play video is only supported on the local video port.

Poor video quality at extended access user

Verify that the length of Category 5 cable between the AutoView 424 and the LongView receiver is 500 ft or less. Make sure the video connectors at both ends are fi rmly seated. Make sure that the Category 5 connectors are properly inserted. Make sure that the modular plugs on the Category 5 cable were properly crimped onto the cable.

Mouse jumps or “hugs” screen

 

If the mouse has been hot-plugged while running in Windows, you may need to

 

close and restart Windows.

 

 

.

If the mouse still does not function, try the mouse resynchronization command

 

<ZM>. For instructions on Command Mode, see Basic Operations. If the

 

problem persists, contact Avocent Technical Support.

Mouse is inoperable on one computer channel

If the mouse is inoperable on a channel, try the mouse reset command <MR> or <MW> with that computer selected. For instructions on the Command Mode, see Basic Operations.

Verify that all of the cables going from the computer to the AutoView 424 are connected properly.

Make sure that you have keyboard/mouse privileges for that channel.

Verify that the mouse driver and application are confi gured properly for the mouse to be supported.