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Avocent DSR1021 manual Appendix G Technical Support

Models: DSR1021

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90DSR1021/1022 Switch Installer/User Guide

Appendix G: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service:

1.Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined.

2.Check our web site at www.avocent.com/support to search the knowledge base or use the on- line service request.

3.Call Avocent Technical Support for assistance at (888) 793-8763. Visit the Avocent web site at http://www.avocent.com/support and click on Support Phone Numbers for current phone support hours.

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Avocent DSR1021 manual Appendix G Technical Support

Contents

DSR Switch Power on DSR1021/1022 Switch USA Notification Japanese Approvals Safety and EMC Standards Table of Contents Local Port Operation Terminal Operations Index List of Figures Viii DSR1021/1022 Switch Installer/User Guide List of Tables DSR1021/1022 Switch Installer/User Guide Features and Benefits Reduce cable bulkAccess the DSR1021/1022 switch via network connection Two modes of access to the DSR1021/1022 switchSimple access to any target device DSR1021/1022 switch Ethernet DSView Modem Safety Precautions Rack Mount Safety ConsiderationsInstallation DSR 1021/1022 Switch ConnectivityInstallation Overview Setting up your networkInstalling the DSR1021/1022 switch Digital User Ethernet CordConnections To connect and power on your DSR1021/1022 switch Connecting the DSR1021/1022 Switch HardwareItems supplied with the DSR1021/1022 switch Getting StartedTo connect a Dsriq module to a server DSR1021/1022 switch Verifying the ConnectionsTo connect a Dsriq module to a serial device Setting up the built-in web server Configuring the Web Server and DSView 3 SoftwareAdjusting Mouse Settings on Target Devices Setting Up the DSView SoftwareMicrosoft Windows Click the Pointer Options tab Linux Installation 16 DSR1021/1022 Switch Installer/User Guide Unix 18 DSR1021/1022 Switch Installer/User Guide Novell NetWare Apple Mac OS To access the Oscar interface Main dialog box Controlling Your System at the Local PortViewing and Selecting Ports and Servers Viewing the status of your DSR1021/1022 switching system Selecting target devicesTo select target devices To soft switch to a target device Soft switchingTo configure the Oscar interface screen delay To select the previous target deviceNavigating the Oscar Interface EscapeConfiguring Oscar Interface Menus Local Port OperationTo access the Oscar interface Setup dialog box To access the Oscar interface Names dialog boxAssigning target device names To assign names to target devices Names Dialog BoxTo access the Oscar interface Devices dialog box Assigning device typesTo list target devices alphabetically by name Changing the display behavior To assign a device typeTo access the Oscar interface Menu dialog box To choose the display order of target devicesTo set a Screen Delay Time for the Oscar interface To access the Oscar interface Flag dialog boxControlling the status flag To determine how the status flag is displayed Flag Dialog BoxTo access the Oscar interface Broadcast dialog box Broadcasting to target devicesUsing Scan mode To broadcast to selected target devicesTo turn off Broadcasting To add target devices to the Scan list 11 Scan Dialog BoxTo start the Scan mode To remove a target device from the Scan listSetting local port Screen Saver options To cancel Scan modeTo access the Oscar interface Screen Saver dialog box To exit Screen Saver mode and log in to the local port To set the Screen Saver optionsSetting the keyboard country code To immediately turn on the screen saverTo set the keyboard country code for Sun servers 40 DSR1021/1022 Switch Installer/User Guide Managing Server Tasks Using the Oscar Interface To access the Oscar interface Commands dialog boxViewing and disconnecting user connections To view current user connectionsTo disconnect a user Resetting your PS/2 keyboard and mouse To reset the PS/2 mouse and keyboard valuesDisplaying version information To display version informationClick X to close the Dsriq Version dialog box 46 DSR1021/1022 Switch Installer/User Guide Overview of the DSR1021/1022 Web Server To log in to the DSR web serverAbout the DSR Explorer Window Describes some of the DSR Explorer window areasUsing the side navigation bar Using the top option barBookmarking a window Internet Explorer only Logging Out Launching a KVM sessionTo reboot the DSR1021/1022 switch remotely To disconnect an active KVM session Administrator onlyRebooting the appliance Managing a DSR web server deviceManaging Local Accounts Viewing and changing appliance configuration information Managing Device PropertiesPower Controlling Target Devices About the Video Viewer Window Video Viewer minimum requirementsTo enable, disable or configure the session time-out Launching a KVM SessionSession time-out Video Viewer Window Features Video Viewer Window Normal Window Mode58 DSR1021/1022 Switch Installer/User Guide Changing the toolbar Setting the Window SizeTo change the Video Viewer window resolution To specify a toolbar hide timeAdjusting the View To align the mouse cursorsTo refresh the screen Adjusting color depth To enable or disable full screen modeTo enable automatic, full or manual scaling Additional Video Adjustment To manually adjust the video quality of the windowContrast and brightness Detection thresholdsBlock noise threshold and pixel noise threshold Adjusting Mouse OptionsAutomatic video adjustment Refresh imageTo enter single cursor mode Cursor TypeTo change the mouse cursor setting To select a key for exiting single cursor modeTo exit single cursor mode Mouse ScalingUsing Keyboard Pass-through Mouse Alignment and SynchronizationTo realign the mouse Using Macros Saving the ViewClosing a Video Viewer Window Session To close a Video Viewer window session70 DSR1021/1022 Switch Installer/User Guide Network Configuration To configure network settings using the Console menuConsole Menu 72 DSR1021/1022 Switch Installer/User Guide Terminal Operations Other Console Main Menu Options Security ConfigurationTo add a user to the DSR1021/1022 switch database Local User AccountsTo rename a user in the DSR1021/1022 switch database Console PasswordReset Certificates To remove a user from the DSR1021/1022 switch databaseRestore Factory Defaults Secure ModeEnable Debug Messages Reset ApplianceAppendix a Flash Upgrades Appendices78 DSR1021/1022 Switch Installer/User Guide Appendix B Using DSView Software Over a Modem Connection Before you beginAppendix C Using DSRIQ-SRL Modules DSRIQ-SRL module modesCtrl-F8 To configure a DSRIQ-SRL module Creating a DSRIQ-SRL module macroTo create a macro To use History mode DSRIQ-SRL module pinoutsAppendix D UTP Cabling UTP copper cablingCabling installation, maintenance and safety tips Appendix E Technical Specifications Table E.1 DSR1021/1022 Switch Product SpecificationsType Serial RS-232 Connectors DB9 Male Appendix F Sun Advanced Key Emulation Appendices Appendix G Technical Support Index NumericsModule 7, 8, 9, 10, 11, 51, 77, 80 Mode 81, 82 PPP Status LED 96 DSR1021/1022 Switch Installer/User Guide Page 590-427-501B