Video cannot be recorded | Axis Communications Q1931E PT specification

AXIS Q1931–E PT Mount Thermal Network Camera

Troubleshooting

Video cannot be recorded

SD card cannot be mounted

Check that the SD card is not write protected (that is, read only).

Reformat the SD card and then click Mount.

NOTICE

Formatting the card will remove all content, including all recordings, from the SD card.

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Axis Communications Q1931E PT user manual Video cannot be recorded

Contents

Axis Q1931-E PT Mount Thermal Network Camera About this document Legal ConsiderationsLiability Intellectual Property Rights Support Learn More Table of Contents Axis Q1931-E PT Mount Thermal Network Camera Connectors Performance Considerations Connectors and Buttons Network ConnectorFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoE LED Indicators Power ConnectorRS485/RS422 Connector SD Card Slot Access the Product Access from a BrowserAccess from the Internet Set the Root Password Go to Setup Events Live ViewControls on the Live View Click Use Https Axis Media Control viewer toolbar PTZ Controls Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be used Axis Q1931-E PT Mount Thermal Network Camera Set Up the Product Basic Setup Video Video StreamPixel Counter Image Stream Profiles 264 Camera Settings Exposure SettingsOverlay Image Appearance Use Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Privacy Mask Under Overlay Settings, select Include textGo to Events Action Rules Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer Description User Defined Links Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Guard Tour Install PTZ Driver Device SettingsAdvanced Control Queue Axis Q1931-E PT Mount Thermal Network Camera Set Up Motion Detection Windows DetectorsShock Detection Motion Detection Default values Parameter Object Size History Sensitivity High level 100%Low level 0% Detection Install Application Go to Setup ApplicationsApplications Application Licenses Configure Axis Cross Line Detection Install Axis ApplicationAxis Cross Line Detection Configure Axis Video Motion Detection Axis Video Motion Detection Axis Q1931-E PT Mount Thermal Network Camera Setting Up an Action Rule EventsTriggers Go to Events Action Rules and click Add Actions Setting Up an Email Recipient Add RecipientsPTZ Control Go to Events Recipients and click Add Schedules RecurrencesTo create a new schedule Go to Events Schedules and click Add Recordings Recording ListContinuous Recording Go to Recordings List Languages To log in again and be configured to use this functionality System OptionsSecurity Users Go to Setup System Options Security Certificates IeeeCertificates Go to System Options Security Ieee Basic TCP/IP Settings Click Install certificate and upload the certificateIPv4 Address Configuration Date & Time IPv6 Address Configuration Assign IP Address Using ARP/PingARP/Ping Linux/Unix syntax Advanced TCP/IP Settings Link-Local IPv4 Address Select Use the host name to set the host name manuallyNAT traversal port mapping for IPv4 QoS Quality of Service Smtp email Storage UPnPTMRTP/H.264 Bonjour Network Share Mount and Unmount SD CardFormat SD Card To add a network share Maintenance Ports & DevicesCOM Port See the online help Support Support OverviewSystem Overview Logs & Reports Plain Config Reset to Factory Default SettingsFile Upload Troubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the Firmware Symptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264 Video and image problems, generalVideo Camera Settings Storage and disk management problems Video cannot be recorded Technical Specifications Function/group Specifications Video ResolutionsImage settings Installation Function/group Specifications General Casing PowerConnectors Weight Connectors RS485/422 Connector Performance Considerations M1.10