AXIS Q1931–E PT Mount Thermal Network Camera
Troubleshooting
Problems with streaming H.264
Problems with AXIS Media Control (Internet Explorer only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.
No H.264 displayed in the | Check that the relevant H.264 connection methods and correct interface are enabled in the AMC |
client | Control Panel (streaming tab). See AXIS Media Control (AMC) on page 11 . |
| In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder. |
| Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced. |
Multicast H.264 only | Check if your router supports multicasting, or if the router settings between the client and the |
accessible by local clients | product need to be configured. The TTL (Time To Live) value may need to be increased. |
No multicast H.264 | Check with your network administrator that the multicast addresses used by the Axis product |
displayed in the client | are valid for your network. |
| Check with your network administrator to see if there is a firewall preventing viewing. |
Installation of additional | Configure the Axis product to use a Java applet for updating video images in your browser. Go to |
ActiveX component | Setup > Live View Config and select Java applet under Default viewer. |
restricted or prohibited |
|
Poor rendering of H.264 | Ensure that your graphics card is using the latest driver. The latest drivers can usually be |
images | downloaded from the manufacturer’s website. |
Lower frame rate than | See Performance Considerations on page 57. |
expected | Reduce the number of applications running on the client computer. |
| |
| Limit the number of simultaneous viewers. |
| Check with the network administrator that there is enough bandwidth available. |
| Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only |
| key frames. |
| Lower the image resolution. |
| The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis |
| product. See Technical Specifications on page 53. |
Video and image problems, general | |
|
|
Image unsatisfactory | Check the video stream and camera settings under Setup > Video > Video Stream and Setup > |
| Video > Camera Settings. |
Motion Detection triggers unexpectedly | |
|
|
Changes in thermal radiation | Motion detection is based on changes in thermal radiation in the image. This means that if there |
| are sudden changes in the ambient temperature, motion detection may trigger mistakenly. Lower |
| the sensitivity setting to avoid problems with thermal radiation. |
Storage and disk management problems | |
|
|
Storage disruption | A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other |
| read or write problems occur. To identify the source of the problem, check the System Log under |
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
For information on how to set up a storage disruption alarm, see Events on page 31.
51
