AXIS Q6044-C PTZ Dome Network Camera
Troubleshooting
Troubleshooting
Check the Firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
Upgrade the Firmware
Important
•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.
Note
•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.
•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading
the firmware.
To upgrade the product’s firmware:
1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup
2.Go to Setup > System Options > Maintenance in the product’s web pages.
3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1.In UNIX/Linux, type the following from the command line:
arp -s <IP address> <serial number> temp ping -l 408 <IP address>
In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):
arp
2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.
4.After the upgrade is complete
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