Axxess Interface 8690 LOGGING ON AND OFF OF UC

82 Axxess® Model 8690 User Guide – ITP Mode

USING UC

INTRODUCTION

In this section you’ll learn how to log on and off of Unified Communicator (UC) and

use UC views to access advanced endpoint features and presence management

options.

NOTE: Before you use UC on your Model 8690, you must create a UC account using

the Web Client, which is the primary UC client that runs on your PC desktop (see

page 83). In addition, some UC options can only be changed or implemented from the

Web Client. For information about using the Web Client, see the latest version of the

Unified Communicator User Guide.

LOGGING ON AND OFF OF UC

The client application is configured to start automatically when the endpoint powers

up. Although the client application may be running, you may not be logged on to UC

(as indicated with the system tray icon ). If the client application is not running,

you can launch it manually by navigating to My Computer\Mounted Volume\8690

Phone and then double-pressing 8690Phone.exe.

To log on to UC:

1. Press the system tray icon, then select Log on from the menu. If UC is not con-

figured to log on automatically, you are prompted for the following information:

a. Enter the Web Address that you use to access UC. The Web address is in the

format http://<UC Machine Name or IP Address>/uc. (It is the same address

you use to log on to UC from your Web Client on your PC.)

b. Enter your account Username. (This is the same username that you use to

log on to UC on your desktop PC.)

c. Enter your account Password. (This is the same password that you use to

log on to UC on your desktop PC.)

2. Enable the Automatically log on option if you would like to log on automatically

to UC without entering the Web address, username, and password information.

If this option is enabled, the application will not prompt you for Web address,

username and password information, unless you have not already provided it or

the logon fails.

3. Press OK in the upper, right corner of the dialog box.

NOTE: If you enter the wrong username/password on three consecutive attempts,

an error message appears, the logon dialog box closes, and you must attempt

another logon from the system tray menu.

To log off of UC:

Press the system tray icon, then select Log off from the menu. The UC view items on

the main interface are disabled.

Contents

Main Page N Page iii Table of Contents CONTENTS PAGE FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE iv CONTENTS PAGE Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR ENDPOINT 4 Ports and Connectors Optional USB Devices Message Indicator Lamp Reset Button 6 Power Requirements Software Compatibility TELEPHONE INTERFACE OTHER FEATURES OUTGOING DIRECTORY DND 25698 SALLY USER 10:15 THUR SEP 4 8 Feature Buttons Display and Menu 10 Unified Communicator Elements System Tray Icon Navigation Buttons Interface Skins 12 ABOUT THE OPERATING SYSTEM Input Panel System Memory and Storage 14 System Registry Operating System Help A BOUT VOICE M 16 WHAT YOU SEE AND HEAR G UIDELINES FOR U SING THE M ODEL 8690 E 18 ENDPOINT BASICS Adjusting Your Endpoints Viewing Angle Displaying Information on Your Endpoint Date, Time, Name, and Extension Number Outside Partys Name/Number Using the Speakers and Microphone Mute Button Group Listen Using the Speaker 20 Using the Message Button Leaving Messages 21 Retrieving Messages Using a Headset 22 VOICE MAIL BASICS Initializing Your Mailbox Recording Your Personal Greetings 24 Recording Your Voice Mail Directory Name Accessing Your Mailbox Page Getting Started 28 CALIBRATING THE SCREEN SETTING BACKLIGHT OPTIONS 30 CONFIGURING VLAN PORTS 31 USING THE SYSTEM TRAY MENU Setting Options Session Tab 32 Appearances Tab Behavior Tab 33 Advanced Tab 34 About Tab Adding a .NET Passport Using Advanced Options 36 Auto Upgrade and Pending Upgrades 37 Station Password Default Configuration Using Help 38 INSTALLING SOFTWARE UPGRADES 39 40 MAKING AND RECEIVING CALLS Intercom Calls 41 Placing Intercom Calls 42 Receiving Intercom Calls 43 Outside Calls Placing Outside Calls 44 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 46 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number 48 USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding 50 System Forwarding Redirect Call 51 REDIALING A NUMBER USING VOICE MAIL MESSAGES Listening to Messages 52 Undeleting Messages 54 Sending Messages Canceling Unheard Messages 56 USING DO-NOT-DISTURB MODE 57 Page Moving On 60 SETTING PREFERENCES Endpoint Configuration Changing Volume Levels 61 Selecting a Ring Tone Enabling Background Music 62 Enabling Automatic Call Answer Voice Mail Options Changing Your Mailbox Password 63 Changing the Voice Mail Message Envelope 64 Changing the Call Screening Transfer Method Programming a Fax Destination 65 Changing the Message Search Order Programming Remote Messaging 66 67 SPEED DIALING Station Speed Dial Programming Station Speed-Dial Numbers 68 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL 70 P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL USING ACCOUNT CODES 72 SCREENING CALLS USING THE DIRECTORIES Telephone Directory 73 74 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 76 Remote Feature Access REQUESTING AGENT HELP 78 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 79 Logging In and Out of ACD Hunt Groups 80 Ending an ACD Hunt Group Call Using UC 82 LOGGING ON AND OFF OF UC USING UC VIEWS Placing a Call Changing Web Client Options 84 UNIFIED COMMUNICATOR VIEW Changing Your Status Creating a Temporary Status Performing a Search 86 Page 88 Redialing a Number Running Feature Code Favorites Working With the Speed-Dial List 90 MESSAGES VIEW CALL LIST VIEW 92 Page 94 CALL LOG VIEW Call Log Main Screen 96 Page 98 Call Details Dialog Box ADDRESS BOOK VIEW Sorting Address Book Contacts 100 Filtering Address Book Contacts Page 102 Adding a Linked Contact 104 Page 106 CALL ROUTING VIEW Receiving New Message Alerts Receiving Status Change Alerts Receiving Incoming Call Alerts Page Learning More 110 WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY ASKED Q UESTIONS (FAQ 112 Page 114 DEFAULT FEATURE CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C 118 D E F G H I J M N O P Q R S 122 T U V W Z VOICE MAIL FLOWCHART OTE: N