Bayer HealthCare TS manual Diabetes Care Customer Service at

Diabetes Care Customer Service at 1-800-348-8100.

WHAT YOU SEE	WHAT IT MEANS	WHAT YOU SHOULD DO
Some display seg-	Possible meter	Press and hold while the
ments do not appear	electronics failure.	meter is off. Compare meter
when the meter		display with the picture on
initially turns on.		page 3. If the display is still
		not correct, call Customer
		Service.
Control test result	• Test strip is	• Run another control test
is out-of-range (too	deteriorated due	with a new test strip.
high or too low).	to exposure to
	humidity or heat.
	• Control solution	• Check all expiration dates.
	is past expiration	Do not use expired testing
	date or is past	materials.
	the open use
	date.
	• Test strip is past
	expiration date
	or is past the
	open use date.
	• Incorrect control	• Make sure you are using
	solution was	CONTOUR TS control
	used.	solution.
	• Control solution	• Wait 20 minutes until
	is not at room	control solution is at room
	temperature.	temperature. Try again.
	• Control solution	• Gently rock the control
	is not mixed	bottle to ensure the con-
	well.	trol solution is mixed well.
		• If result is still out-of-
		range, retest with a new
		test strip and control
		solution.
		• If result is still out-of-
		range, call Customer
		Service.

Solving Problems Error Codes and Symbols

www.bayerdiabetes.com/us25