Care and
Service Information Extras
Service Information:
If you have a problem and none of the problem solving steps in the user guide help, call Bayer Diabetes Care Customer Service. In the U.S.A., call toll free:
Important:
■Speak to a Bayer Diabetes Care Representative before returning your meter for any reason. He/she will give you the information needed to get your problem handled correctly and efficiently.
■Have your CONTOUR TS Blood Glucose Meter and CONTOUR TS Test Strips available when you phone. It would also be helpful to have a bottle of CONTOUR TS Normal Control Solution nearby.
■Fill out the following check list before calling!
Check List
1. The Meter serial number (A) and model number (B) (found on the back of the meter) are:
________________________
2. | The date and time the problem | A |
| occurred was: | |
|
| |
| ________________________ |
|
3. | I have read the user guide and | B |
| followed the testing steps: |
|
| _______________________ |
|
4.I am using CONTOUR TS Control
Solution and CONTOUR TS Test Strips that have not expired or passed their open use life dates: ______________________________
5.I do not need to replace the battery: _______________________
30Need Help? Call toll free:
