BEA LO-21P TROUBLE- Shooting Problem Probable Cause Corrective Action, Company Contact

TROUBLE- SHOOTING

PROBLEM	PROBABLE CAUSE		CORRECTIVE ACTION
Door will not open	1.	Faulty door control	1.	Insure input power is good at LO21P – orange and
– all LED’s are	2.	Faulty LO21P		brown wires. Should be 12 to 24 volts AC or DC.
OFF at the LO21P	3.	Faulty On-Off-Hold	2.	Go directly to door control and jumper common and
		Open switch		activation input. If door opens, proceed to next step. If
	4.	Faulty Eagle		not, replace/repair faulty door control.
	5.	Faulty wiring	3.	Go to LO21P and jumper the red/white striped wire to
				the black/white striped wire. Green LED on LO21P
				should come on, and door should open. If not, replace
				LO21P. If LED comes on, but door does not open, check
				to insure that the blue and green wires are connected to
				the door control properly.
			4.	Check to insure that On-Off-Hold Open switch is
				functioning properly.
			5.	Check Eagle sensor for proper operation. Jumper
				common and N.O. terminals while wires are attached. If
				door does not open, check wiring between Eagle and
				LO21P.
Door will not open	1. Bodyguard is in detection		1.	Launch a setup on Bodyguard
– red LED is ON at	2. Bodyguard not		2.	Insure Bodyguard relay output is programmed to a
LO21P		programmed properly		value of 2. Default is 1.
	3. Faulty wiring between		3.	When Bodyguard is in detection, an open circuit
		Bodyguard and LO21P		occurs at the purple and gray wires on the LO21P.
				Thus if there is any break in wiring between purple
				and gray and the LO21P, the lockout will react the
				same as if the Bodyguard were in detection. Insure
				there are no breaks in the wiring.
Door will not close	1.	On-Off-Hold Open switch	1.	Place switch in On or Auto position
		is in Hold Open position	2.	Launch a setup at Bodyguard
	2.	Bodyguard is in detection	3.	Remove wire from common and activate terminal at
	3.	Faulty door control		door control, if door does not close, replace/repair
				faulty control.
Bodyguard keeps re-	1.	Incorrect data polarity at	1.	Insure that the white wire goes to terminal 6 of the
learning with each door		Bodyguard		Bodyguard, and the red/white striped wire goes to
position	2.	Insufficient voltage		terminal 7 of the Bodyguard
		switching at red and	2.	When door is closed, there should be 0 volts
		black wire of LO21P		observed on the red and black wires of the LO21P.
				When the door is open, voltage should be greater
				than approximately 9 volts. If voltage is not great
				enough at red and black wires when door is open,
				the LO21P will not be able to send the correct data
				to the Bodyguard. Remember, polarity must also be
				correct. The red wire must ALWAYS connect to the
				positive wire of the motor, as observed during door
				open position. See important note on page 2.
As the door is closing,	1.	Dipswitch 6 at LO21P is	1. Place dipswitch 6 in opposite position and re-test the
the Bodyguard, upon		in wrong position		door
seeing the closing door,
seems to reactivate the
door to the open
position

IMPORTANT NOTE: When experiencing sensor system problems, it is recommended to disable the main power supply as to fully disable the system, until necessary repairs can be made.

COMPANY CONTACT

Do not leave problems unresolved. If a satisfactory solution cannot be achieved after troubleshooting a problem, please call B.E.A., Inc. If you must wait for the following workday to call B.E.A., leave the door inoperable until satisfactory repairs can be made. Never sacrifice the safe operation of the automatic door or gate for an incomplete solution.

The following numbers can be called 24 hours a day, 7 days a week. For more information, visit www.beasensors.com.

West: 1-888-419-2564	Mid-West: 1-888-308-8843
South-East: 1-800-407-4545	North-East: 1-866-836-1863
US and Canada: 1-866-249-7937	Canada: 1-866-836-1863

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