Troubleshooting
No, my network name is not
Problem:
I can’t connect to the Internet wirelessly, but my network name is listed.
Solution:
If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly:
1. Click on the correct network name in the “Available Networks” list.
If the network has security (encryption) enabled, you will need to enter the network key. For more information regarding security, see the page entitled “Changing the Wireless Security Settings”.
2.Within a few seconds, the tray icon in the lower
Problem:
I can’t connect to the Internet wirelessly, and my network name is not listed.
Solution:
If the correct network name is not listed under “Available Networks” in the wireless utility, please attempt the following troubleshooting steps:
1.Temporarily move computer, if possible, five to 10 feet from the Router. Close the wireless utility, and
2.Using a computer that is connected to the Router via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting is found on the Router’s wireless “Channel and SSID” configuration page.
If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support.
Problem:
My wireless network performance is inconsistent. Data transfer is sometimes slow.
Signal strength is poor.
Difficulty establishing and/or maintaining a Virtual Private Network (VPN) connection.
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