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Belkin N1 user manual Technical Support, Troubleshooting, section, Singapore 65

Models: N1

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Troubleshooting

Technical Support

You can find technical support information at www.belkin.com/ networking. If you want to contact technical support by phone,

please call:

US: 877-736-5771 800-223-5546 ext. 2263 310-898-1100 ext. 2263

UK: 0845 607 77 87 Australia: 1800 235 546

New Zealand: 0800 235 546

Singapore: 65 64857620

Europe: www.belkin.com/support

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Belkin N1 Technical Support, Troubleshooting, section, UK 0845 607 77 87 Australia 1800 235 New Zealand 0800 235

Contents

User Manual Page 4. Connecting and Configuring your N1 Vision Table of Contents8. Using the Web-Based Advanced User Interface Page section IntroductionAdvantages of a Wireless Network Important Factors for Placement and Setup Placement of your N1 VisionIntroduction Revolutionary N1 Wireless Technology with MIMO N1 MIMO1. N1 Vision section2. Avoid Obstacles and Interference Introduction3. Cordless Phones 4. Choose the “Quietest” Channel for your Wireless NetworkIntroduction UK 0845 607 77 87 Australia 1800 235 New Zealand 0800 235 5. Secure Connections, VPNs, and AOLSingapore 65 IntroductionProduct Overview Product FeaturesWorks with Both PCs and Mac Computers Interactive DisplayBuilt-In Dynamic Host Configuration Protocol DHCP Integrated 10/100 4-Port SwitchBelkin Troubleshooting Assistant CD Universal Plug and Play UPnPProduct Overview Integrated N1 Wireless Access PointMAC Address Filtering Knowing your N1 Vision Package ContentsSystem Requirements Assistant Software System RequirementsKnowing your N1 Vision Hardware CharacteristicsB. 4-Way Keypad A. Interactive DisplayC. OK Button D. Menu ButtonKnowing your N1 Vision H F EG. Reset Button E. Connections to Wired Computers - Gray Portsi. Resetting the N1 Vision ii. Restoring the Factory DefaultsVerify the contents of your box. You should have the following Connecting and Configuring your N1 VisionModem Requirements Ethernet USBConnecting and Configuring your N1 Vision Step 1 Hardware Connections - Follow the Quick Installation Guide QIGsection Set Up the N1 Vision - Using the Plug-and-Play Router Setup Connecting and Configuring your N1 VisionStep Connecting and Configuring your N1 Vision Optionssection Interactive Display Connecting and Configuring your N1 VisionStartup Screen Information Screens4. Wired Computers 3. N1 Vision Router Wireless State1. Internet Connection 2. Modem Connection6. Security 5. Wireless ComputersConnecting and Configuring your N1 Vision Broadband DownloadF. Guest Access Status Connecting and Configuring your N1 Visionsection D. Connections/SpeedA. Wireless Security Connecting and Configuring your N1 VisionMenu Screen C. Power Save Connecting and Configuring your N1 Visionsection B. Help and TipsConnecting and Configuring your N1 Vision Troubleshooting Assistant CDsection Connecting and Configuring your N1 VisionConfirmation Screen Progress Screen1.1 Checking Settings Connecting and Configuring your N1 Vision1.5 Configuring the N1 Vision Connecting and Configuring your N1 Visionsection 1.4 Requesting Internet Account Info if neededTroubleshooting Connecting and Configuring your N1 VisionCongratulations 1.7 Optional Assistance Connecting Other Computers Connecting and Configuring your N1 VisionThis optional step will help you to connect additional wired and wireless computers to your network. Follow the on-screen instructions sectionHardware Connections - Follow the Quick Installation Guide QIG Alternate Setup MethodSet your Computer’s Network Settings to Work with a DHCP Server StepLogging out of the N1 Vision Logging into the N1 VisionUnderstanding the Web-Based Advanced User Interface Alternate Setup Method3. Internet-Status Indicator Alternate Setup Method4. Login/Logout Button 1. Quick-Navigation Links7. Features 6. LAN Settings8. Internet Settings 5. Help ButtonAlternate Setup Method A B CThe “Internet/WAN” tab is where you will set up your N1 Vision to connect to your Internet Service Provider ISP. The N1 Vision is capable of connecting to virtually any ISP’s system provided you have correctly configured the N1 Vision’s settings for your ISP’s connection type. Your ISP connection settings are provided to you by your ISP. To configure the N1 Vision with the settings that your ISP gave you, click “Connection Type” A on the left side of the screen. Select StepAlternate Setup Method Setting your Connection Typesection 2. Change WAN MAC Address 1. Host NameAlternate Setup Method 2. Subnet Mask 1. IP Address3. ISP Gateway Address 4. My ISP Provides More Than One Static IP AddressAlternate Setup Method Setting your ISP Connection Type to PPPoE3. Service Name 2. Password1. User Name 4. MTU4. Service IP Address 2. PPTP Password4 5 1. PPTP Account7. Connection ID optional 6. My Subnet Mask8. Disconnect after Alternate Setup Method3. Password Setting your Connection Type if you are a Telstra BigPond User1 2 1. Select your StateSetting Custom Domain Name Server DNS Settings 4. User Decide Login Server ManuallyAlternate Setup Method sectionCloning your MAC Address Configuring your WAN Media Access Controller MAC AddressEntering a Specific MAC Address Alternate Setup MethodAlternate Setup Method Viewing the LAN Settingssection Changing LAN Settings Using the Web-Based Advanced User Interface1. IP Address 2. Subnet Mask4. IP Pool 3. DHCP Server5. Lease Time 6. Local Domain NameConfiguring the Wireless Network Settings Using the Web-Based Advanced User InterfaceViewing the DHCP Client List Page Changing the Wireless Network Name SSID Using the Web-Based Advanced User Interfacesection Using the Wireless Mode Switch Changing the Wireless ChannelUsing the Web-Based Advanced User Interface Note Some modes may require firmware updates to be enabledUsing the Web-Based Advanced User Interface Using the Bandwidth Switchsection 1 20MHz onlyProtected Mode Switch Using the Broadcast SSID FeatureChanging the Wireless Security Settings Using the Web-Based Advanced User InterfaceUsing the Web-Based Advanced User Interface Using Wi-Fi Protected Setupsection 1. Wi-Fi Protected Setup WPS Enabled or Disabled Using the Web-Based Advanced User InterfaceUsing the Web-Based Advanced User Interface WPA2 Requirementssection Using the Web-Based Advanced User Interface Setting WPA/WPA2-Personal PSKUsing the Web-Based Advanced User Interface Setting WPA Securitysection Using the Web-Based Advanced User Interface Setting Guest AccessUsing the Web-Based Advanced User Interface Setting WEP Encryptionsection Using the Web-Based Advanced User Interface Using a Hexadecimal KeyUsing Wi-Fi Protected Setup AF 0F 4B C3 D4 = 64-bit keyUsing the Web-Based Advanced User Interface Using the Access Point Modesection Using the Web-Based Advanced User Interface Setting MAC Address ControlSetting up a Deny Access List Setting up an Allow Access ListUsing the Web-Based Advanced User Interface sectionUsing the Web-Based Advanced User Interface Configuring the FirewallManually Entering Settings into the Virtual Server Configuring Internal Forwarding SettingsChoosing an Application Using the Web-Based Advanced User InterfaceUsing the Web-Based Advanced User Interface Setting Client IP FiltersUsing the Web-Based Advanced User Interface Enabling the Demilitarized Zone DMZsection Setting up the N1 Vision’s Dynamic DNS Update Client Using Dynamic DNSUsing the Web-Based Advanced User Interface Blocking an ICMP Ping UtilitiesUsing the Web-Based Advanced User Interface sectionRestarting the Router Restarting the Router to Restore Normal OperationUsing the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface Restoring Factory Default Settingssection Using the Web-Based Advanced User Interface Saving a Current ConfigurationUsing the Web-Based Advanced User Interface Restoring a Previous Configurationsection 2. You will be asked if you want to continue Click “OK” Using the Web-Based Advanced User InterfaceChecking for a New Version of Firmware Updating the FirmwareUsing the Web-Based Advanced User Interface sectionUsing the Web-Based Advanced User Interface Downloading a New Version of FirmwareUsing the Web-Based Advanced User Interface Updating the N1 Vision’s Firmwaresection you just selected. Click “Update” Using the Web-Based Advanced User InterfaceSetting or Changing the Administrator Password Changing System SettingsChanging the Login Time-Out Setting Using the Web-Based Advanced User InterfaceEnabling Remote Management Setting the Time and Time ZoneUsing the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface Enabling/Disabling NAT Network Address Translationsection Enabling/Disabling UPnP Enabling/Disabling Auto Firmware UpdateUsing the Web-Based Advanced User Interface Manually Configuring Network Settings in Mac OS up to Manually Configuring Network Settingssection Manually Configuring Network Settings in Mac OS Manually Configuring Network SettingsYour network settings are now configured for use with the N1 Vision Manually Configuring Network Settingssection Manually Configuring Network Settings Manually Configuring Network Settings in Windows 2000, NT, or XPYour network settings are now configured for use with the N1 Vision Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or Mesection Microsoft Internet Explorer 4.0 or Higher Recommended Web Browser SettingsRecommended Web Browser Settings Netscape Navigator 4.0 or Highersection Assistant CD does not automatically start TroubleshootingAssistant software cannot find my N1 Vision Troubleshooting Assistant software cannot connect my N1 Vision to the Internetsection Troubleshooting 1. If you cannot connect to the Internet, the “modem” icon is on, and the “internet” icon is blinking, the problem may be that your connection type may not match the ISP’s connection Troubleshootingsection Troubleshooting The Assistant software completed, but my web browser doesn’t workTroubleshooting I can’t connect to the Internet wirelesslysection 1. Click on the correct network name in the “Available Networks” list TroubleshootingData transfer is sometimes slow Signal strength is poor My wireless network performance is inconsistentTroubleshooting sectionFor example C3030FAF4BB2C3D44BC3D4E7E4 = 128-bit key Troubleshootingsection Troubleshooting5. Under “Data Encryption”, select “WEP” For example C3030FAF4BB2C3D44BC3D4E7E4 = 128-bit keyTroubleshooting Do Belkin products support WPA?4. Under “Network Authentication”, select “WPA-PSK no server Troubleshootingsection XP WPA Troubleshootingsection Troubleshooting6. Type in your encryption key in the “Network key” box Troubleshooting Wireless Comparison ChartN1 MIMO draft 802.11n with MIMO Up to 1,400 ftTroubleshooting Technical Supportsection UK 0845 607 77 87 Australia 1800 235 New Zealand 0800 235DECLARATION OF CONFORMITY WITH FCC RULES FOR InformationELECTROMAGNETIC COMPATIBILITY Caution Exposure to Radio Frequency Radiationsection InformationModifications Canada-Industry Canada ICBelkin International, Inc., Limited Lifetime Product Warranty InformationWhat this warranty covers What will we do to correct problems?Information How state law relates to the warrantysection Belkin International, Inc Belkin Tech SupportBelkin B.V