Troubleshooting
Problem | Cause | Remedy | |
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| There is no power from the power | Plug the power cord into the AC inlet on the | |
| cable. | rear of the projector, and plug the power | |
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| cord into to the power outlet. If the power | |
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| outlet has a switch, make sure that it is | |
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| switched on. | |
The projector does |
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The power switch is not in the on | Put the power switch in the on position. | ||
not turn on. | |||
position. |
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| Attempting to turn the projector on | Wait until the cooling down process has | |
| again during the cooling process. | completed. | |
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| The front lamp cover is not securely | Correctly attach the front lamp cover. | |
| attached. |
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| The video source is not turned on or | Turn the video source on and check that the | |
| connected correctly. | signal cable is connected correctly. | |
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| The projector is not correctly | Check the connection. | |
| connected to the input source |
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| device. |
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| The input signal has not been | Select the correct input signal with the | |
| correctly selected. | INPUT keys: Component 1, Component 2, | |
No picture. |
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| remote control. | |
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| The input signal has not been | Select the correct input signal. | |
| correctly selected in the "INPUT |
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| SOURCE" item in the DISPLAY |
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| menu. |
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| POWER light or LAMP indicator | Please contact your BenQ dealer for | |
| light flashing. | assistance. | |
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| The connection cables are not | Correctly connect the cables to the | |
Image is unstable. | securely connected to the projector | appropriate terminals. | |
| or the signal source. |
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| The projection lens is not correctly | Adjust the focus of the lens using the focus | |
| focused. | ring. | |
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Picture is blurred. | The projector and the screen are not | Adjust the projection angle and direction as | |
aligned properly. | well as the height of this unit if necessary. | ||
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| The lens cap is still attached to the | Remove the lens cap. | |
| lens |
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Remote control does | The batteries are out of power. | Replace both of the batteries with new ones. | |
not work correctly |
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| The front lamp cover is not correctly | Correctly attach the front lamp cover. | |
| attached. |
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| The cooling fan is not working | Please contact your BenQ dealer for | |
LAMP light flashes | properly. | assistance. | |
red. |
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The temperature inside the projector | Check that the ventilation holes are not | ||
| is extremely high. | blocked. | |
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| The ambient temperature is too high | Wait until the room cools down or move the | |
| (above 35°C / 95°F). | projector to a cooler loaction. | |
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POWER indicator | The lamp has exceeded its specified | Replace the lamp with a new one. | |
light flashes orange | usage time. |
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and green |
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The lamp has burned out. | Replace the lamp with a new one. | ||
sequentially. | |||
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Additional Information | 31 |
