English

Troubleshooting

Problem

Cause

Remedy

 

There is no power from the power

Plug the power cable into the AC inlet on the

 

cable.

rear of the projector, and plug the power

 

 

cable into to the power outlet. If the power

 

 

outlet has a switch, make sure that it is

The projector does

 

switched on. (See page 19)

 

 

The power switch is not in the on

Put the power switch in the on position. (See

not turn on.

position.

page 19)

 

 

 

 

 

Attempting to turn the projector on

Wait until the cooling down process has

 

again during the cooling process.

completed.

 

 

 

 

The lamp cover is not securely

Correctly attach the lamp cover. (See page

 

attached.

34)

 

 

 

 

The video source is not turned on or

Turn the video source on and check that the

 

connected correctly.

signal cable is connected correctly. (See page

 

 

17)

 

 

 

 

The projector is not correctly

Check the connection. (See page 17)

No picture.

connected to the input source device.

 

 

 

 

 

The input signal has not been

Select the correct input signal with the

 

correctly selected.

Source buttons on the remote control or

 

 

SOURCE / ENTER on the projector. (See

 

 

page 19)

 

 

 

 

The connection cables are not

Correctly connect the cables to the

Image is unstable.

securely connected to the projector or

appropriate terminals. (See page 17)

 

the signal source.

 

 

 

 

 

The projection lens is not correctly

Adjust the focus of the lens using the focus

 

focused.

ring. (See page 20)

Picture is blurred.

 

 

The projector and the screen are not

Adjust the projection angle and direction as

 

aligned properly.

well as the height of this unit if necessary.

 

 

(See page 19)

 

 

 

 

The batteries are out of power.

Replace both of the batteries with new ones.

 

 

(See page 9)

Remote control does

 

 

There is an obstacle between the

Remove the obstacle. (See page 13)

not work correctly

remote control and the projector.

 

 

 

 

 

You are too far away from the

Stand within 8 meters (26.2 feet) of the

 

projector.

projector. (See page 13)

 

 

 

36 Additional information

Page 36
Image 36
BenQ W9000, W10000 manual Troubleshooting, Projector does, Image is unstable, Picture is blurred, Not work correctly