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| Caring for Your iCEBOX | |
Troubleshooting | S |
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Problem |
| Possible causes/solutions | ||
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| The screen and LED | • The power cord is not plugged in. | ||
| are blank. |
| • The power button on the back panel is | |
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| turned off. | |
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| • The power outlet is not working properly. | |
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| No dial tone is |
| • The phone line is not connected firmly into | |
| present when |
| the Phone In connection on back of the unit. | |
| attempting to con- | • The phone line does not have a dial tone. To | ||
| nect to the Internet. | test, connect a different phone to the line. If | ||
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| there is no dial tone, contact your local tele- | |
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| phone company. | |
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| Disc tray will not |
| • The power is not on and the LED is not | |
| open when | is | green. | |
| • Try turning the power off and back on from | |||
| pressed. |
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| the back panel. | ||
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| • The disc is not in the tray correctly. Contact | |
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| Customer Care for help in manually open- | |
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| ing the disc tray. Do not try to force the disc | |
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| tray open, as damage may occur. | |
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| ∅ icon appears on | • The selected function is not supported on the | ||
| screen. |
| disc being played. | |
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| Disc ejects auto- |
| • The disc is damaged or dirty. | |
| matically or will not | • The disc is not placed on the tray correctly, | ||
| play. |
| with the label side up. | |
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| • The disc is not in a compatible format, such | |
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| as the software discs provided by AOL® or | |
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| Earthlink®. | |
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| The unit does not | • The IR signal from the remote is reaching | ||
| respond to remote | neither of the IR detectors (see fig. 6) – try | ||
| input. |
| standing a little farther back from the unit. | |
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| • The batteries for the remote need | |
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| replacement. | |
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| The unit does not | • The IR signal from the keyboard or remote is | ||
| respond to key- |
| reaching neither of the IR detectors (see fig. | |
| board input. |
| 6 ) – trying placing the keyboard on the | |
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| counter just in front of the unit or try step- | |
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| ping back from the unit. | |
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| • The batteries for the keyboard need | |
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| replacement. | |
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| Unit stops respond- | • The unit has stopped responding. Turn the | ||
| ing to remote, |
| unit off at the power switch on the back | |
| keyboard, or stylus | panel and unplug the unit for five seconds. | ||
| input. |
| Plug the it back in and turn it on. | |
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Note: More Troubleshooting tips are available in the iCEBOX Help.
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