Troubleshooting
“When I press the TALK or
SPEAKERPHONE button, I hear a strange loud noise.”
“I hear ‘beeps’ from my cordless handset while I’m on a call.”
“The Caller Display feature isn’t working.”
“The volume in the earpiece is low when I’m on a call.”
“I keep trying to make a call, but I hear Busy tone and the IN USE light on the base unit does not come on.”
“I can’t transfer a call.”
This is caused by interference. Disconnect the mains power lead from the back of the base telephone, then wait for 30 seconds before reconnecting it.
You may be going out of range of the base telephone. Move closer, or your call may be cut off.
Check the Battery Level symbol on the display. If it is low, recharge the batteries.
You need to subscribe to the Caller Display feature from BT or your service provider.
The caller may have withheld their number by dialling 141. Or they may be calling from a network that does not transmit the Caller’s number (for example, it may be an international call).
Make sure you’re holding the handset earpiece correctly over your ear.
Adjust the volume as decribed on pages 13 (base telephone) and 17 (cordless handset).
Check your cordless handset’s display - if the antenna symbol is flashing, make sure the mains power lead is plugged into the back of the base telephone, and the adapter is plugged into the mains socket with the power switched on.
If the antenna symbol is still flashing. try
If you have more than one handset registered to your base telephone, check that another handset isn’t already in use on a call.
Multi-handset use
Make sure the other handset is within range of the base telephone, and is not busy on a call.
Make sure you are keying in the correct number (1 to 5) for the other handset.
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