Blackberry 6210 - page 289

Troubleshooting

Handheld User Guide 289

Transaction error -

general failure

If this message appears, a general error occurred while

transmitting the message. Register with the wireless network.

Verify that you are in an area of sufficient wireless coverage for

sending and receiving messages. You are in an area of sufficient

wireless coverage if GPRS and one or more bars appear with the

wireless coverage indicator in the handheld status section of the

screen. Refer to your

Getting Started Guide

for more information on

registering your handheld.

If this message continues to appear, contact your system

administrator.

Transaction error -

timeout

If this message appears, a temporary problem with the

connection to your BlackBerry Enterprise Server prevented your

message from being sent. Contact your system administrator for

more information.

Transaction error -

unknown command

If this message appears, an error occurred with the handheld

radio. Register with the wireless network. Verify that you are in an

area of sufficient wireless coverage for sending and receiving

messages. You are in an area of sufficient wireless coverage if

GPRS and one or more bars appear with the wireless coverage

indicator in the handheld status section of the screen. Refer to

your

Getting Started Guide

for more information on registering your

handheld.

If this message continues to appear, contact your system

administrator.

Transaction error -

unknown service, bad

UID

If this message appears, your handheld has not received the

correct service book. Connect your handheld to the desktop

software, and then send your message.

Unable to

compress/encrypt

message

If this message appears, the handheld could not send the

message because it could not be encrypted properly. Generate a

new encryption key. Refer to the

Redirector Settings Online Help

for

more information on generating encryption keys.

Transmission error Description

Contents

Main Page Contents Important safety information.......................................................9 About this guide.................................................................. ........23 Getting to know your handheld................................................. 27 Email and PIN messages..............................................................41 SMS messages.............................................................................. 73 Managing messages and phone call logs.................................. 87 Address Book............................................................................. 115 Phone .........................................................................................133 Browser.......................................................................................165 Attachments...............................................................................185 Tasks........................................................................................... 199 Calendar........................................ .............................................205 MemoPad............... ....................................................................227 Page Page Important safety information ELECTRICAL SAFETY ACCESSORIES DRIVING For Vehicles Equipped With An Air Bag ELECTRONIC DEVICES Pacemakers Hearing Aids Other Medical Devices Posted Facilities BLASTING AREAS POTENTIALLY EXPLOSIVE ATMOSPHERES ADDITIONAL SAFETY GUIDELINES Page Important safety/compliance information For BlackBerry 6210 Wireless Handheld users EXPOSURE TO RADIO FREQUENCY SIGNALS SPECIFIC ABSORPTION RATE DATA ANTENNA CARE AIRCRAFT FCC compliance statement (USA) Industry Canada Certification Class B compliance Important safety/compliance information For BlackBerry 6210 Wireless Handheld and BlackBerry 6220 Wireless Handheld users EXPOSURE TO RADIO FREQUENCY SIGNALS SPECIFIC ABSORPTION RATE DATA ANTENNA CARE AIRCRAFT SAFETY EU REGULATORY CONFORMANCE Page About this guide Audience Conventions Page Related documents Page Page Using the keyboard and trackwheel Page Page Page Activating backlighting Navigating applications To open applications To navigate menus To scroll through options To use links Handheld icons Application icons Getting to know your handheld 36 BlackBerry Wireless Handheld Navigating applications Handheld status icons Handheld User Guide 37 Battery status icons Network status icons Navigational icons Configuring handheld options Tips for using your handheld Chapter 2 Email and PIN messages Message status icons Sending email and PIN messages To send an email message To send an email message from a specific service book Page To send a PIN message To send a message to several contacts at one time To send a message to a one-time recipient To send email messages using links Setting message options To set message options Page To set current message options Inserting symbols To i nse rt sym bo ls To insert special characters Formatting your messages Automatic capitalization Automatic punctuation Email and number fields Number lock Using AutoText AutoText example To add a new AutoText entry To add a new AutoText entry using a macro To perform an AutoText search To edit an AutoText entry To delete an AutoText entry Using cut, copy, and paste To cut and copy text in a message To paste text into a message To use the Find feature in a sent or received Adding attachments to messages To attach Address Book entries Customizing the auto signature To customize the auto signature Receiving delivery confirmation To receive delivery confirmation Reading email or PIN messages To read a message Received email or PIN messages actions Page Receiving long email messages To receive more of a message automatically To request more of a message manually Managing attachments To manage Address Book attachments To forward messages with file attachments To manage meeting request and meeting response attachments Tips for email and PIN messages Page Chapter 3 SMS messages Message status icons Sending SMS messages To send an SMS message To send an SMS message to a one-time recipient To send messages using links Setting SMS options Using AutoText in SMS messages To ad d a new Au toTe xt ent ry Page To use your AutoText entry in an SMS Reading SMS messages To read an SMS message Received SMS messages options Page Removing the history from SMS messages To remove SMS message history Tips for SMS messages Page Page Filing email messages To file email messages Page Using wireless email reconciliation To enable wireless email reconciliation To reconcile email messages from your handheld Saving messages To save a sent or received message Page To remove messages from the Saved Messages screen To save a draft of an email or PIN message Editing messages To edit an email or PIN message To change the recipient of an email or PIN Resending messages To resend a message Marking messages as opened To mark a message as opened To mark all messages as opened Marking messages as unopened To mark a message as unopened Searching messages and phone call logs To perform a search Page Searching in folders To recall a search To edit a search To edit a search once To delete a search To search for a sender or recipient To search email and PIN messages by subject Managing phone calls on the Messages To place phone calls from the Messages application To view phone call logs on the Messages screen Deleting messages and phone call logs To delete a message or phone call log To delete multiple items by date To delete email messages on your handheld and your desktop To empty the deleted messages folder on your desktop Tips for managing messages and phone call logs Page Chapter 5 Address Book Address Book icons Setting Address Book options To set Address Book options Adding addresses To add addresses manually To add addresses from received messages and phone call logs To add addresses from links To add addresses from the Phone screen To update addresses from the Phone screen Address Book fields Page Adding pauses and waits to phone numbers To add pauses and waits Changing user-defined field names To change user-defined field names Adding group addresses To add group addresses Using Remote Address Lookup To add Address Book entries from Remote Address Lookup results Remote Address Lookup actions Managing Address Book entries To view individual Address Book entries To view group Address Book entries To search local Address Book entries To search a remote address directory To edit individual Address Book entries To edit group Address Book entries To delete Address Book entries To delete group Address Book entries Using the SIM phone book application To view the SIM phone book To add a SIM phone book entry To edit a SIM phone book entry To add SIM phone book entries to the Address Book To delete a SIM phone book entry Tips for using the Address Book application Chapter 6 Phone Phone icons Placing phone calls To place phone calls Page Answering phone calls Page Answering phone calls when the handheld is locked To swap phone calls Ending phone calls Using shortcuts when you place calls To dial phone numbers quickly To alpha-dial To di al cor po rat e ex te nsi on s Setting the volume Putting phone calls on hold To put a phone call on hold Muting phone calls To mute phone calls Placing one-time phone calls To place one-time phone calls Placing phone calls using links To place phone calls using links Managing phone calls on the Phone To place calls from the Phone screen To delete items on the Phone screen Customizing Phone options Customizing call logging To customize call logging Setting call barring To enable call barring To change your call barring password To disable call barring Customizing call forwarding To customize call forwarding profiles To enable a call forwarding profile To disable a call forwarding profile Setting call waiting To enable and disable call waiting Setting general phone options To set general phone options Setting Smart Dialing options To set Smart Dialing options To set corporate dialing Calling voice mail To call voice mail To edit your voice mail access number Using phone call notes To add call notes To edit call notes To forward a call log TTY Option To enable the TTY option Using pauses and waits To place calls using pauses or waits Placing conference calls To set up a conference call To speak to one recipient during a conference call To disconnect conference call recipients Viewing phone status To view phone status To reset call timers Placing emergency calls To place emergency calls To place emergency calls when your handheld is locked Tips for using the Phone application Page Chapter 7 Browser Browser icons Navigating web pages To open web pages using links To open web pages using web page addresses To open web pages using bookmarks To navigate within web pages To view next and previous web pages To view your Browser history Setting Browser configuration options To set Browser configuration options Setting general Browser options To customize general Browser options To clear the cache To use the Find feature on a web page Downloading images To download more images Viewing web addresses To view web page addresses To view web link addresses Using bookmarks To add bookmarks To ed it boo km ark s To copy a bookmark To copy a bookmarks address To de le te b oo kma rk s Using bookmark subfolders To create subfolders To set a default subfolder To add bookmarks to subfolders Saving web pages to your Messages To save web pages to your Messages screen To sa ve r eq ues ts To open web pages that are saved on the Messages screen Closing the Browser Tips for using the Browser Chapter 8 Attachments Attachment Service views Document view Spreadsheet view Opening attachments To open the table of contents Page To open the full content of an attachment Attachment status icons Setting Attachment Service options To set Attachment Service options Navigating attachments To navigate to a specific cell To navigate to a specific sheet To view pages or tables using links or bookmarks To read long attachments To use the Find feature Deleting attachments To de le te a tt ach men ts Tips for using the Attachment Service application Page Page Tasks icons Setting task options To set task options Adding tasks To add tasks Task fields Managing tasks To view and edit tasks To change a tasks status To de le te t as ks Tips for using the Tasks application Chapter 10 Calendar Calendar icons Before you begin Setting Calendar options To set Calendar options Changing views To change Calendar views Day view Agenda view Week vi ew Month view Navigating in the Calendar application To navigate in Day and Week views To navigate in Agenda view To navigate in Month view To navigate to a specific date Enabling wireless calendar synchronization To enable wireless calendar synchronization Page Adding appointments To add appointments Page To add appointments quickly Appointment fields Managing appointments Viewing and editing appointments To view and edit appointments in Day, Agenda, or Week view To view and edit appointments in Month view Deleting appointments To delete appointments in Day, Agenda, or Week view To delete multiple appointments by date To delete appointments in Month view Managing meeting requests To create meeting requests To respond to meeting requests To view meeting requests To edit meeting requests To delete meeting requests To c anc el m ee tin gs Tips for using the Calendar application Page Setting MemoPad options To set MemoPad options Adding memos To add memos Managing memos To view memos To edit memos Tips for using the MemoPad application To delete memos Page Performing mathematical operations To perform a calculation Performing measurement conversions To convert measurements Page Page Chapter 13 Options Setting the Alarm To set the Alarm Alarm fields Locking the keyboard Customizing notification profiles To enable a notification profile To add a notification profile Profile fields Settings for the default profiles Loud profile Page Discreet profile Quiet profile Default profile To edit notification profiles To delete a notification profile Setting the Auto On/Off feature To set the Auto On/Off feature Auto On/Off fields To turn off the handheld when the Auto On/Off feature is enabled Using SIM card security To enable SIM card security To disable SIM card security To change the SIM card PIN code Customizing handheld options Handheld options About Applications Auto On/Off AutoText Browser Date/Time Firewall Host Routing Table Localization Message Services Network Owner Profiles Screen/Keyboard Security To enable password protection To lock your handheld To unlock your handheld To change your password To disable password protection To perform Security Self Tests Service Book SIM Card SMS Status WTLS To configure the WTLS default settings. Page Frequently asked questions Alarm Attachment Service Battery Calendar 264 BlackBerry Wireless Handheld Why is my handheld not synchronizing over the wireless network? Home screen How do I return to the Home screen? LCD screen What can I do if my LCD screen is faint? Maintenance Messages What is a PIN? I sent a message and an X icon appears where the check mark usually appears. What should I do? Why am I not notified when new messages arrive? Why are email messages arriving at my handheld in an Unknown folder? Page Page 268 BlackBerry Wireless Handheld Why can I not forward messages from my handheld? Why did I have several email messages on my handheld before I turned on the radio? Punctuation How do I type a period (.) or other punctuation marks on the handheld? Security What should I do if the Security Self Tests fail? Handheld User Guide 269 Handheld error messages The following error messages might appear when you use your handheld applications and features. Address Book error messages Attachment Service error messages Page WAP Browser error messages Page Page Page Page Calendar error messages Message status field error messages Page Page Page Page Page Phone error messages Page 286 BlackBerry Wireless Handheld Tasks error messages Transmission error messages Page Page Page Page Index A Page B C Page D E F forwarding G H I J K L M N O P Page R S Page Page T U V W