Application troubleshooting

I cannot add applications

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add the application.

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Blackberry 8330 manual Application troubleshooting, Cannot add applications

Contents

User Guide SWD-319876-1213120259-001 Contents Voice dialing 105 115 141 179 221 251 267 Page BlackBerry basics Switch typing input methodsSwitch applications Assign an application to a Convenience key Create a link for a PIN Turn on standby modeAbout links Expand a folder No application opens when I press a Convenience key BlackBerry basics troubleshootingSome features are not available on my device Page Camera and video camera shortcuts ShortcutsPhone shortcuts Message shortcuts A message list Typing shortcutsMove around a message list Search shortcuts Attachment shortcuts On a web Browser shortcutsMedia shortcuts Navigate a web Map shortcuts Calendar shortcutsPage Phone Phone basics Switch calls Dial using numbers or lettersSwitch applications during a call Make a call when the device is locked Volume Emergency calls Voice dialing Change the default volume for callsMake a call using a voice command Improve sound quality during a call Turn off choice lists for voice commands Dial an extension using a voice commandCheck your phone number using a voice command Set the matching sensitivity level for voice commands Set playback options for voice dialing Change the voice mail access numberVoice mail Improve voice recognition of numbers Speed dial Conference calls Leave a conference call Caller IDCreate a phone number link for a conference call Add a caller ID picture for a contact About call logs Call logsDelete the caller ID picture for a contact View call logs in a message list Forward a call log Call forwardingChange call log notes Delete call log notes Add a call forwarding phone number Prerequisites Call forwardingForward calls Change a call forwarding phone number Delete a call forwarding phone number Set the default country code and area codeSmart dialing About smart dialing Prerequisites TTY support TTY supportAbout TTY support Turn on TTY support Multiple phone numbers Phone options Click General Options Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Set the Auto End Calls field to Never Turn on telecoil mode Reset a call timerAbout telecoil mode Click Last Call or Total Calls Click Clear Timer Cannot make or receive calls Phone troubleshootingCannot make calls using a voice command Cannot check my voice mail Cannot join a call Voice dialing Turn off voice prompts Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Set playback options for voice dialing Improve voice recognition of numbers Voice dialing troubleshootingUse a headset Page Zoom in to or out from a subject Camera and video cameraTake a picture View the number of remaining pictures View the amount of memory available for recording videos Camera and video camera options Set picture quality Change the video size and formatSet picture size Apply a color effect to pictures Flash dims or turns off Camera and video camera troubleshootingCannot save pictures or videos Some pictures that I take are blurry Email messages Email message basics Set the importance level for a message Blind carbon copy a contactAttach a contact to a message Save a message Mark a message as opened or unopened Delete a messageDelete multiple messages Create a link for a PIN Add, change, or delete an email message folder Email message foldersFile an email message Hide filed email messages Stop a message from sending Sent messagesResend a message Hide sent messages About email message filters Email message filtersCreate an email message filter Options for email message filters Turn on an email message filter Change an email message filter Forward email messages to your device when no filters applyChange the order of email message filters Delete an email message filter Email message forwardingStop forwarding email messages to your device Block incoming messages Reset a blocked message counterMessage options Check spelling automatically before sending email messages Set an out-of-office reply View an address instead of a display nameAdd a signature Click Show Address Message list options Click Default Services Change the Messaging Cmime fieldClick General Settings Delete the disclaimer from an email message About multiple message lists View more of the subject line for messagesSet how long your device stores messages Use one message list or multiple message lists Hide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Message or attachment is truncated Cannot file email messagesSome messages no longer appear on my device Some email message folders appear dimmed Email message filters are not working correctly Page About PIN messages PIN messagesPIN message basics Find your PIN Set a high importance level for received PIN messages Save a message Sent messages Set the Keep Messages field Hide the new or unopened message indicator Message shortcuts Message troubleshooting Message or attachment is truncated Page About SMS text messages SMS text messagesSMS text message basics Find your SMS phone number Add a contact to an SMS text message Click Add Recipient Delete the history from an SMS text message Click Remove History Turn off AutoText for SMS text messages Set the Disable AutoText field to YesView more of the history in SMS text messages Set the Number of Previous Items field Select the check box beside one or more message types Message shortcuts Cannot send SMS text messages Am not receiving SMS text messagesPage Page MMS messages MMS message basics Create a slide show in an MMS message Attach Picture Attach Audio Attach Video Forward an MMS message Delete a message Attach an appointment to an MMS message MMS message attachmentsAttach a media file to an MMS message Save a media file from an MMS message Click Add To Calendar Add a contact to your address book from an MMS messageRequest delivery or read notification for an MMS message Click View Attachment Stop receiving MMS messages when roaming View the size of an MMS message before sending it Set the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message Some messages no longer appear on my device Typing Typing basics Turn on key tones Cancel a text selectionSet the cursor speed Set the trackball sensitivity Typing input methods Switch typing input methodsType in Arabic or Russian using SureType technology Change the typing input language Spelling checker Type in Arabic or Russian using multi-tapChange options for checking spelling Change a word in the custom dictionary AutoTextAdd a word to the custom dictionary Delete a word from the custom dictionary Delete an AutoText entry Create an AutoText entryChange an AutoText entry Undo an AutoText change Typing troubleshooting Cannot check spelling 104 Search for messages SearchAbout search Search criteria Delete a saved search View a list of saved searchesChange a saved search Search for messages by contact or subject Search for organizer data 108 Attachments Attachment basics Document attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Delete email messages over the wireless network Prerequisites Wireless email reconciliationReconcile email messages over the wireless network Synchronization Change the Wireless Synchronization field to Yes Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network About synchronization conflicts About backing up and restoring device data Prerequisites Wireless data restorationManage data synchronization conflicts Delete all device data Synchronization troubleshooting Click Purge Deleted Items 119 120 Browser Browser basics Move through a web page line by line Follow a linkMove back or forward a web Save a web page to a message list Links, pictures, and web page addresses View a full picture on a web Forward a link or picture from a webForward a web page address Zoom in to or out from a picture Load pictures on a web Browser bookmarksChange the picture quality in the browser About bookmarks for web pages Forward a bookmark for a web Make a web page available offlineChange a bookmark for a web Delete a bookmark for a web Collapse a folder File a bookmark for a webExpand a folder Rename a bookmark folder for web pages Web feeds View web feed contentListen to web feed content About web feeds File a web feed Mark a web feed title as opened or unopenedChange a web feed Delete a web feed Clear a browser cache Change the default browser viewBrowser options Clear browser history Change the number of times animated graphics repeat Set the web content type that the browser acceptsSet the default browser configuration Change the home page or start Receive a prompt before running a script Browser securitySet the character encoding for all web pages Receive a prompt before closing the browser Manage browser security About WtlsTLS options Wtls options Add a trusted content serverDefault Client Cert Prompt if Client Cert Not Found Turn off browser push Browser pushAbout browser push Browser push options Process IP IP Hosts Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 138 View properties for an application ApplicationsAdd an application Delete a third-party application Application troubleshooting Cannot add applications Media Receive a media file using Bluetooth technologyClick Receive Using Bluetooth Media file management Delete a media file Send As Email Send As MMS Send Using BluetoothForward a media file Rename a media file Change the amount of memory available for media files Songs, ring tones, videos, and voice notesMove a media file View properties for a media file Record a voice note Play a song or video on a webSave a song or video from a web Shuffle songs Repeat a media file Switch applications during a songPlay the next or previous song in a category Search for a media file Playlists Amplify the volumeKeep backlighting on when you play a video Add a song to a standard playlist View a playlist Delete a song from a standard playlistChange the order of songs in a standard playlist Delete a playlist Pictures Delete a picture or picture folder Rename a picture or picture folderMove a picture View pictures as a slide show Download a Home screen backgroundUse a picture as the Home screen background Change the number of seconds between slides in a slide show About media cards Media card optionsPan a picture About media card encryption Turn off mass storage mode support Turn on mass storage mode manuallyTurn off the mass storage mode prompt View the amount of available memory on a media card Turn off media card support Media troubleshootingFormat a media card Cannot play a song or video on a web My device does not recognize my media card Maps Map basics Navigation Map options Hide the tracking information at the bottom of a map Maps troubleshootingKeep backlighting on when you track your movement Diagonal lines appear on a map Turn on GPS technology GPS technologyAbout GPS technology Get your GPS location GPS technology troubleshooting Cannot use GPS technology Contacts Contact basics Add a pause or a wait to a phone number Delete a contactAbout pauses and waits About custom ring tones Create a mailing list Mailing listsAbout mailing lists Change a mailing list Delete a mailing list View a mailing listClick Delete Group Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memo Address lookup Set display options for contacts Contact list optionsSort contacts or tasks Prevent duplicate names in your address book Contact troubleshooting Caller ID pictures are not appearing on my device Calendar Calendar basics Click Invite Attendee Schedule a meetingRecurrence fields Every Open an appointment or a meeting Switch days in Day viewMeetings Delete an appointment or a meeting Change the list of participants for a meeting View your calendar when responding to a meetingRespond to a meeting invitation Send an email message to all meeting participants Calendar options Change the default calendar viewChange the default reminder time for calendar entries Change the start and end time for days Hide free time in Agenda view View tasks in a calendarChange the first day of the week Click General Options Change the First Day of Week field View the number of calendar entries stored in a calendar Change how long your device stores calendar entriesClick General Options Change the Keep Appointments field Multiple calendars Click Default Services Calendar troubleshootingCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple days 178 Create a task TasksTask basics Change a task Delete a task Hide completed tasksForward a task or memo Click Hide Completed Address book, task list, or memo list, press the Menu key Task list options View tasks in the calendar 183 184 Create a memo MemosMemo basics Change a memo Delete a memo Memo list options 188 Turn on the alarm AlarmAbout the alarm Silence the alarm 190 Use the calculator CalculatorConvert a measurement 192 Bluetooth technology Bluetooth technology basics Click Activate Bluetooth device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Click Transfer Address Book Delete a paired Bluetooth enabled device Bluetooth technology optionsRename a paired Bluetooth enabled device Restrict outgoing calls Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Change the LED Connection Indicator field to Off My list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device Cannot pair with a Bluetooth enabled device 198 Date and time Date and time troubleshootingClick Update Time Set the date and time 200 Notification profiles Notification basics Change your ring tone Delete a notification profilePrevent notification during calls View a list of saved ring tones LED notificationSilence your device LED notification Custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On About custom notification Click Add Name Change the order of notification profile exceptionsChange a notification profile exception Add Name Change Name My device is vibrating more times than expected Notification profile troubleshootingDelete a notification profile exception Delete Name 207 208 Contacts Turn on invitation passwordsBlackBerry Messenger Respond to an invitation Rename a contact Turn off invitation forwarding optionsView a contacts information Add a group Conversations Ping a contact Add an emoticonSend a file to a contact Turn off ping vibration Availability Receive notification when a contact becomes available Click Set Alert Backlighting Display and keyboardDisplay options Add an application folder Set the display fontAbout organizing applications Move an application icon Hide an application icon Keyboard optionsDelete an application folder Themes My device screen turns off Display troubleshootingDownload a theme My display changed 220 Language Set display options for contacts Turn off the shortcut for switching typing input languagesChange the Use Input Method Shortcut field to No Language troubleshooting Some characters do not appear correctly on my device 224 Turn off a wireless connection Wireless network coverageFind information about wireless coverage indicators Network connection indicators Verify the status of network connections and services Turn on wireless coverage notificationTurn off data service Click Services Status Wireless network coverage troubleshooting Cannot connect to a wireless network 228 Power, battery, and memory 230 Security Security basics Password keeper Hide passwords in the password keeper View a password in the password keeperChange a password in the password keeper Delete a password from the password keeper Encryption About encryption keys Set content protection strengthProtect your device data Generate an encryption key About memory cleaning Memory cleaningAbout content compression Turn on memory cleaning About security self-tests Advanced securityDelete sensitive application data from the device memory Verify security software About the key store About two-factor authenticationAbout certificates About PGP keys Smart cards Security troubleshooting Software tokens 241 242 Third-party application control Reset connection permissions for third-party applicationsClick Reset Settings About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications 246 About BrickBreaker BrickBreakerBrickBreaker capsules Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speed Click Send High Score Submit a score to the BrickBreaker high score web siteCheck the high scores on the BrickBreaker web site Click High Scores 250 Accept a service book Service booksAbout service books Delete a service book 252 Troubleshooting 254 255 256 257 258 259 260 261 262 263 264 Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All Mass storage mode BlackBerry enabled deviceGlossary Triple DES Legal notice 504,773 101,501 506,865