Manuals / Blackberry / Cell Phone / Cell Phone

Blackberry 8330 manual Diagnostic reports

Models: 8330

1 272

Download 272 pages 56.12 Kb

Page 267

Diagnostic reports

About diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.

Run a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Press the Menu key.

5.Click Run.

View a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Highlight a report.

5.Press the Menu key.

6.Click View Report.

Submit a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Highlight a report.

5.Press the Menu key.

6.Click Email Report or PIN Report.

Delete a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

265

Image 267

Blackberry 8330 manual Diagnostic reports

Contents

User Guide SWD-319876-1213120259-001 Contents Voice dialing 105 115 141 179 221 251 267 Page Assign an application to a Convenience key Switch typing input methodsSwitch applications BlackBerry basicsExpand a folder Turn on standby modeAbout links Create a link for a PINBlackBerry basics troubleshooting No application opens when I press a Convenience keySome features are not available on my device Page Message shortcuts ShortcutsPhone shortcuts Camera and video camera shortcutsTyping shortcuts A message listMove around a message list Attachment shortcuts Search shortcutsNavigate a web Browser shortcutsMedia shortcuts On a webCalendar shortcuts Map shortcutsPage Phone basics PhoneMake a call when the device is locked Dial using numbers or lettersSwitch applications during a call Switch callsEmergency calls VolumeImprove sound quality during a call Change the default volume for callsMake a call using a voice command Voice dialingSet the matching sensitivity level for voice commands Dial an extension using a voice commandCheck your phone number using a voice command Turn off choice lists for voice commandsImprove voice recognition of numbers Change the voice mail access numberVoice mail Set playback options for voice dialingConference calls Speed dialAdd a caller ID picture for a contact Caller IDCreate a phone number link for a conference call Leave a conference callView call logs in a message list Call logsDelete the caller ID picture for a contact About call logsDelete call log notes Call forwardingChange call log notes Forward a call logChange a call forwarding phone number Prerequisites Call forwardingForward calls Add a call forwarding phone numberAbout smart dialing Set the default country code and area codeSmart dialing Delete a call forwarding phone numberTurn on TTY support TTY supportAbout TTY support Prerequisites TTY supportPhone options Multiple phone numbersClick General Options Set the Auto End Calls field to Never Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General OptionsClick Last Call or Total Calls Click Clear Timer Reset a call timerAbout telecoil mode Turn on telecoil modeCannot check my voice mail Phone troubleshootingCannot make calls using a voice command Cannot make or receive callsCannot join a call Voice dialing Set playback options for voice dialing Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Turn off voice promptsVoice dialing troubleshooting Improve voice recognition of numbersUse a headset Page View the number of remaining pictures Camera and video cameraTake a picture Zoom in to or out from a subjectCamera and video camera options View the amount of memory available for recording videosApply a color effect to pictures Change the video size and formatSet picture size Set picture qualitySome pictures that I take are blurry Camera and video camera troubleshootingCannot save pictures or videos Flash dims or turns offEmail message basics Email messagesSave a message Blind carbon copy a contactAttach a contact to a message Set the importance level for a messageCreate a link for a PIN Delete a messageDelete multiple messages Mark a message as opened or unopenedHide filed email messages Email message foldersFile an email message Add, change, or delete an email message folderHide sent messages Sent messagesResend a message Stop a message from sendingEmail message filters About email message filtersCreate an email message filter Turn on an email message filter Options for email message filtersForward email messages to your device when no filters apply Change an email message filterChange the order of email message filters Email message forwarding Delete an email message filterStop forwarding email messages to your device Check spelling automatically before sending email messages Reset a blocked message counterMessage options Block incoming messagesClick Show Address View an address instead of a display nameAdd a signature Set an out-of-office replyDelete the disclaimer from an email message Click Default Services Change the Messaging Cmime fieldClick General Settings Message list optionsUse one message list or multiple message lists View more of the subject line for messagesSet how long your device stores messages About multiple message listsHide the new or unopened message indicator Message troubleshooting Cannot send messagesAm not receiving messages Some email message folders appear dimmed Cannot file email messagesSome messages no longer appear on my device Message or attachment is truncatedEmail message filters are not working correctly Page Find your PIN PIN messagesPIN message basics About PIN messagesSet a high importance level for received PIN messages Save a message Sent messages Set the Keep Messages field Hide the new or unopened message indicator Message shortcuts Message troubleshooting Message or attachment is truncated Page Find your SMS phone number SMS text messagesSMS text message basics About SMS text messagesClick Add Recipient Add a contact to an SMS text messageClick Remove History Delete the history from an SMS text messageSet the Disable AutoText field to Yes Turn off AutoText for SMS text messagesView more of the history in SMS text messages Set the Number of Previous Items field Select the check box beside one or more message types Message shortcuts Am not receiving SMS text messages Cannot send SMS text messagesPage Page MMS message basics MMS messagesAttach Picture Attach Audio Attach Video Create a slide show in an MMS messageForward an MMS message Delete a message Save a media file from an MMS message MMS message attachmentsAttach a media file to an MMS message Attach an appointment to an MMS messageClick View Attachment Add a contact to your address book from an MMS messageRequest delivery or read notification for an MMS message Click Add To CalendarView the size of an MMS message before sending it Stop receiving MMS messages when roamingSet the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message Some messages no longer appear on my device Typing basics TypingSet the trackball sensitivity Cancel a text selectionSet the cursor speed Turn on key tonesChange the typing input language Switch typing input methodsType in Arabic or Russian using SureType technology Typing input methodsType in Arabic or Russian using multi-tap Spelling checkerChange options for checking spelling Delete a word from the custom dictionary AutoTextAdd a word to the custom dictionary Change a word in the custom dictionaryUndo an AutoText change Create an AutoText entryChange an AutoText entry Delete an AutoText entryCannot check spelling Typing troubleshooting104 Search criteria SearchAbout search Search for messagesSearch for messages by contact or subject View a list of saved searchesChange a saved search Delete a saved searchSearch for organizer data 108 Attachment basics AttachmentsView the table of contents in a document Document attachmentsView tracked changes in a document Spreadsheet attachments Presentation attachments Media attachmentsVCard contact attachments Attachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Synchronization Prerequisites Wireless email reconciliationReconcile email messages over the wireless network Delete email messages over the wireless networkAbout synchronization conflicts Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network Change the Wireless Synchronization field to YesDelete all device data Prerequisites Wireless data restorationManage data synchronization conflicts About backing up and restoring device dataClick Purge Deleted Items Synchronization troubleshooting119 120 Browser basics BrowserSave a web page to a message list Follow a linkMove back or forward a web Move through a web page line by lineLinks, pictures, and web page addresses Zoom in to or out from a picture Forward a link or picture from a webForward a web page address View a full picture on a webAbout bookmarks for web pages Browser bookmarksChange the picture quality in the browser Load pictures on a webDelete a bookmark for a web Make a web page available offlineChange a bookmark for a web Forward a bookmark for a webRename a bookmark folder for web pages File a bookmark for a webExpand a folder Collapse a folderAbout web feeds View web feed contentListen to web feed content Web feedsDelete a web feed Mark a web feed title as opened or unopenedChange a web feed File a web feedClear browser history Change the default browser viewBrowser options Clear a browser cacheChange the home page or start Set the web content type that the browser acceptsSet the default browser configuration Change the number of times animated graphics repeatReceive a prompt before closing the browser Browser securitySet the character encoding for all web pages Receive a prompt before running a scriptAbout Wtls Manage browser securityTLS options Prompt if Client Cert Not Found Add a trusted content serverDefault Client Cert Wtls optionsBrowser push options Browser pushAbout browser push Turn off browser pushIP Hosts Process IPBrowser troubleshooting Cannot set up automatic synchronization for bookmarksNo browser is available on my device 138 Delete a third-party application ApplicationsAdd an application View properties for an applicationCannot add applications Application troubleshootingMedia file management Receive a media file using Bluetooth technologyClick Receive Using Bluetooth MediaRename a media file Send As Email Send As MMS Send Using BluetoothForward a media file Delete a media fileView properties for a media file Songs, ring tones, videos, and voice notesMove a media file Change the amount of memory available for media filesShuffle songs Play a song or video on a webSave a song or video from a web Record a voice noteSearch for a media file Switch applications during a songPlay the next or previous song in a category Repeat a media fileAdd a song to a standard playlist Amplify the volumeKeep backlighting on when you play a video PlaylistsDelete a playlist Delete a song from a standard playlistChange the order of songs in a standard playlist View a playlistPictures Rename a picture or picture folder Delete a picture or picture folderMove a picture Change the number of seconds between slides in a slide show Download a Home screen backgroundUse a picture as the Home screen background View pictures as a slide showAbout media card encryption Media card optionsPan a picture About media cardsView the amount of available memory on a media card Turn on mass storage mode manuallyTurn off the mass storage mode prompt Turn off mass storage mode supportCannot play a song or video on a web Media troubleshootingFormat a media card Turn off media card supportMy device does not recognize my media card Map basics MapsNavigation Map options Diagonal lines appear on a map Maps troubleshootingKeep backlighting on when you track your movement Hide the tracking information at the bottom of a mapGet your GPS location GPS technologyAbout GPS technology Turn on GPS technologyCannot use GPS technology GPS technology troubleshootingContact basics ContactsAbout custom ring tones Delete a contactAbout pauses and waits Add a pause or a wait to a phone numberChange a mailing list Mailing listsAbout mailing lists Create a mailing listView a mailing list Delete a mailing listClick Delete Group Categorize a contact, task, or memo CategoriesAbout categories Create a category for contacts, tasks, or memosAddress lookup Prevent duplicate names in your address book Contact list optionsSort contacts or tasks Set display options for contactsCaller ID pictures are not appearing on my device Contact troubleshootingCalendar basics CalendarEvery Schedule a meetingRecurrence fields Click Invite AttendeeDelete an appointment or a meeting Switch days in Day viewMeetings Open an appointment or a meetingSend an email message to all meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Change the list of participants for a meetingChange the start and end time for days Change the default calendar viewChange the default reminder time for calendar entries Calendar optionsClick General Options Change the First Day of Week field View tasks in a calendarChange the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries View the number of calendar entries stored in a calendarClick General Options Change the Keep Appointments field Multiple calendars Cannot schedule appointments that span multiple days Calendar troubleshootingCannot set some fields when scheduling appointments Click Default Services178 Change a task TasksTask basics Create a taskClick Hide Completed Hide completed tasksForward a task or memo Delete a taskAddress book, task list, or memo list, press the Menu key View tasks in the calendar Task list options183 184 Change a memo MemosMemo basics Create a memoDelete a memo Memo list options 188 Silence the alarm AlarmAbout the alarm Turn on the alarm190 Calculator Use the calculatorConvert a measurement 192 Bluetooth technology basics Bluetooth technologyClick Transfer Address Book Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Click Activate Bluetooth deviceRestrict outgoing calls Bluetooth technology optionsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled deviceChange the LED Connection Indicator field to Off Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairingCannot pair with a Bluetooth enabled device Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear198 Set the date and time Date and time troubleshootingClick Update Time Date and time200 Notification basics Notification profilesDelete a notification profile Change your ring tonePrevent notification during calls LED notification LED notificationSilence your device View a list of saved ring tonesAbout custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On Custom notificationAdd Name Change Name Change the order of notification profile exceptionsChange a notification profile exception Click Add NameDelete Name Notification profile troubleshootingDelete a notification profile exception My device is vibrating more times than expected207 208 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger ContactsAdd a group Turn off invitation forwarding optionsView a contacts information Rename a contactConversations Turn off ping vibration Add an emoticonSend a file to a contact Ping a contactAvailability Click Set Alert Receive notification when a contact becomes availableDisplay and keyboard BacklightingDisplay options Move an application icon Set the display fontAbout organizing applications Add an application folderKeyboard options Hide an application iconDelete an application folder Themes My display changed Display troubleshootingDownload a theme My device screen turns off220 Language Turn off the shortcut for switching typing input languages Set display options for contactsChange the Use Input Method Shortcut field to No Some characters do not appear correctly on my device Language troubleshooting224 Network connection indicators Wireless network coverageFind information about wireless coverage indicators Turn off a wireless connectionClick Services Status Turn on wireless coverage notificationTurn off data service Verify the status of network connections and servicesCannot connect to a wireless network Wireless network coverage troubleshooting228 Power, battery, and memory 230 Security basics SecurityPassword keeper Delete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeperEncryption Generate an encryption key Set content protection strengthProtect your device data About encryption keysTurn on memory cleaning Memory cleaningAbout content compression About memory cleaningVerify security software Advanced securityDelete sensitive application data from the device memory About security self-testsAbout PGP keys About two-factor authenticationAbout certificates About the key storeSmart cards Software tokens Security troubleshooting241 242 About permissions for third-party applications Reset connection permissions for third-party applicationsClick Reset Settings Third-party application controlInteraction permissions for third-party applications Connection permissions for third-party applicationsData permissions for third-party applications 246 BrickBreaker About BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreakerClick High Scores Submit a score to the BrickBreaker high score web siteCheck the high scores on the BrickBreaker web site Click Send High Score250 Delete a service book Service booksAbout service books Accept a service book252 Troubleshooting 254 255 256 257 258 259 260 261 262 263 264 Diagnostic reports Set a default recipient for diagnostic reports Cannot run or submit a diagnostic reportClick Delete or Delete All BlackBerry enabled device Mass storage modeGlossary Triple DES Legal notice 504,773 101,501 506,865