My headset makes calls instead of my smartphone

User Guide

Phone

My headset makes calls instead of my smartphone

If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset.

Try the following actions:

•Disconnect the Bluetooth-enabled headset from your smartphone.

•During a call, press the key, click Activate Handset.

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Blackberry 9380 manual My headset makes calls instead of my smartphone

Contents

User Guide Published 2012-09-20 SWD-20120920105027058 Contents 125 209 245 313 369 Remove the battery door Quick HelpGetting started Your smartphone Insert the media card and battery Insert the SIM card BlackBerry Tag Wi-Fi callingNew in BlackBerry Smart tags Parental Controls Mobile Hotspot modeFM Radio Public warning messages Home screen customization Voice enabled searchBluetooth enhancements Compass application Video enhancements About switching BlackBerry smartphonesAbout BlackBerry ID Picture enhancements Visit the Setup application Important keys Volume/Mute Right convenience key Flashing LED color descriptions IconsApplication icons Messages SetupPower and lock Instant messaging Applications MediaPersonal organizer Social networking and mobile purchasing BlackBerry Device Software updateFiles Sounds and alerts Home screen icons Message inbox icons Battery power level icons Typing iconsPhone icons Calendar icons Camera iconsVideo camera Your Home screen Add a shortcut to your home screen or Favorites panel Show or hide a home screen panel Show, hide, or find an application iconMove an application icon Change themes Change where apps that you download appearAdd a message that appears when your smartphone is locked Set the number of icons that appear on the home screen Feature availability Wireless network Find more information Set up an email addressPopular topics Region Add or change your email signature About downloading apps with the BlackBerry App WorldBlackBerry App World icon. Press the key Help Copy contacts from your SIM card to your contact list About using your smartphone as a tethered modemTransfer files to and from your smartphone Press the key Copy All To Contacts Change your ring tone, notifiers, reminders, or alerts View a location on a mapClick Change Sounds and Alerts Sounds for Selected Profile Turn on or turn off airplane mode Popular tipsLock or unlock your smartphone Tips Managing indicators Tips Finding appsKey Mark Read Key Mark Prior Tips Updating your softwareTips Doing things quickly Read On the toolbar in the message list to quickly search Key Mark as Favorite Icon. Click Change Sounds and Alerts Tips Extending battery lifeBattery Saving Mode when battery power level is low Delete Original Text Click the Options icon Device Software Updates Key Memory UseChange the Image Size or Video Format field Shortcuts Phone Click Security PasswordTips Keeping your information safe Click Security Encryption Shortcuts Typing with the touch screen keyboard Shortcuts Media Audio and video filesCamera Common troubleshooting Cant make or receive calls Im not receiving messages Cant send messages Forget my smartphone password Screen turns off Email messages arent reconciling over the wireless network Organizer data isnt synchronizing over the wireless networkCant pair with a Bluetooth enabled device Media player screen closes Tips and shortcuts Tips Doing things quickly Tips Extending battery life Tips Finding apps Key Memory Use Tips Freeing space to optimize your smartphones performance Tips Updating your software Tips Keeping your information safe Tips Managing indicators Shortcuts Phone Shortcuts Typing with the touch screen keyboardApplication Management Shortcuts Media Troubleshooting Shortcuts Cant use a shortcut How to Phone PhonePhone at a glance Phone icons Make a call Phone basicsFind your phone number Answer or end a call Answer a second call Change your ring tone, notifiers, reminders, or alerts About using a headset Dial using numbers or lettersSwitch applications during a call Mute a call Adjust the volume VolumeAbout emergency calls and Emergency Callback Mode Emergency calls Change the default volume for calls Improve sound quality during a callImprove sound quality for all calls Call waiting, call forwarding, and call blocking Set up speed dial for a contactSpeed dial Change the contact that is assigned to a speed dial key Add, change, or delete a call forwarding number About call forwardingStart or stop forwarding calls Press the key Options Call Forwarding About call blocking Change the call blocking passwordFixed dialing and smart dialing Block or stop blocking calls About smart dialing Turn on fixed dialingAdd, change, or delete a contact in your fixed dialing list Press the key Options FDN Phone List Set options for dialing extensions Set the default country code and area codeConference calls About conference calls Speak privately with a contact during a conference call Make a conference callCreate a phone number link for a conference call Disconnect a contact from a conference call About call logs Call logsLeave a conference call Send a call log View or hide call logs in the Messages application Multiple phone numbersAdd, change, or delete call log notes About multiple phone numbers Switch the active phone number Phone optionsTurn on or turn off dialing from the lock screen Sort phone numbers or contacts on the phone screen Hide or display your phone number when you make callsPress the key Options In-call Settings Turn off the prompt that appears before you delete items Change how you answer calls with a headset Reset a call timerPress the key Status Last Call or Total Calls Clear Timer About TTY support Voice mail Set up your voice mailSet up automatic dialing for voice mail access Turn on or turn off TTY support Check your voice mail Troubleshooting Phone Some features arent available on my smartphone Cant check my voice mail Cant block calls Cant change the number of times that my smartphone rings Cant make calls using a voice commandClick Device Advanced System Settings SIM Card My phone number appears as Unknown in the Phone application My headset makes calls instead of my smartphone Perform an action using a voice command Voice commandsHow to Voice commands Change the options for voice prompts Available voice commands Change the language for voice commands Troubleshooting Voice commands Turn off choice lists for voice commandsClick Typing and Language Language User Guide How to Messages application MessagesMessages at a glance Search for messages View or hide call logs in the Messages application Hide filed and sent messages from the Messages applicationShow or hide messages from the Messages application Press the key Options Message Display and Actions Hide the new or unread message indicator Change how you group email messagesClick Display Message Categorization Set how long your smartphone stores messages Turn off the delete message or read message promptChange options for spell check Set up an email address Reconcile email over the wireless network manuallyChange options for your personal email account Save a message Compose and send an emailCheck spelling Press the key Options Email Account Management Blind carbon copy a contact Attach a contact card to a messageAttach a file to an email Reply to or forward an email or PIN message Viewing and replying to email View saved messagesView an address instead of a display name Delete the original text from a reply message Mark a message as read or unread Change options for Html emailOrganizing your email inbox Delete a message Press the key Options Email Preferences Add, move, rename, or delete an email folder Add, change, or remove a flagFilter email by sender or subject File an email Email filters About email filters Email SetupView filed messages Create an email filter Options for email filters Option Description Turn on an email filter Change, prioritize, or delete an email filter Turn on or turn off wireless email reconciliation Press the key Options Email ReconciliationPress the key Purge Deleted Items Clear the Send Email to Handheld checkbox Stop forwarding email to your smartphoneChange the Delete On field to Mailbox & Handheld Clear the Save Copy In Sent Folder checkbox Apply or remove a Google Mail label Google Mail About Google Mail on your smartphoneAdd or remove a Google Mail star View Google Mail messages with a specific label Archive a Google Mail message or conversation Create or delete a Google Mail labelPreview more of grouped email messages Move archived Google Mail messages to your message inbox Compose and send a text message Text messagesAbout text messages Press the key Compose Text Message Reply to or forward a text message Add an appointment to your calendar from a text message Turn on cell broadcasting Delete the history from a text messageCell broadcasting About cell broadcasting Key Clear Conversation Stop receiving messages from a cell broadcast channel Click Device Advanced System Settings Cell BroadcastingPublic warning systems Rename a cell broadcast channel About PIN messages PIN messagesUnsubscribe from public warning messages Find your PIN Create a link for a PIN Change the display color of PIN messages Open a file or an attachment How to Attachments About files and attachmentsAttachments Save a file or an attachment Set font options for a file or an attachment Send a fileOpen a link in a file or an attachment View properties for a file Add to Contacts Update Contact Contact cards About contact cardsSave a contact card from a message Security options for messages Question mark appears on a slideBlock incoming messages Add a contact to your allowed sender list Reset a blocked message counterPress the Reset Count or Reset All Counts Click Security Firewall About signing and encrypting messages Click Add To Key Store Click Retrieve Certificate or Retrieve PGP Key Attachment indicators in S/MIME and PGP protected messages Encryption status indicators Mime and PGP protected message status Mime and PGP protected message options Click Security S/MIME or PGP Click Device Advanced System Settings Default Services About message classifications Change the size of S/MIME or PGP indicators in messages Press the key Change Security Level Troubleshooting S/MIME and PGP protected messages Cant open an attachment in an encrypted message Troubleshooting Messages application Encrypt a message using IBM Lotus Notes native encryption Some messages no longer appear on my smartphone Number of new or unread messages is different than I expect Troubleshooting Email Email messages arent reconciling over the wireless network Some email folders appear dimmed Troubleshooting Text messagesHtml email messages dont appear correctly Email filters arent working correctly Im not receiving text messages Cant turn on cell broadcastingCant attach a file to a text message How to Files Files and attachmentsFile basics Search for a file that is saved on your smartphone Send a file Managing files and attachments Copy, move, rename, or delete a fileHide a file or folder View the table of contents in a document View a hidden file or folderView tracked changes in a document Change the size of a column View the content of a cellMove around a spreadsheet Set display options for a spreadsheet Rotate or zoom in to or out from a slide Switch presentation viewsSwitch slides Save a slide Troubleshooting Files Skipped content bar appears in a documentQuestion mark appears on a slide Media file basics How to MediaMedia Play a media file Amplify the volume using the audio boost feature Improve sound quality for media files Change the Close Media Player When Inactive field Turn on or turn off audio and video shortcutsTurn on or turn off media card support Sort media files About transferring and synchronizing filesTransfer files to and from your smartphone Receive a media file using Bluetooth technology Supported audio and video file formats and extensions Supported picture file extensions Create a standard or an automatic playlist MusicShuffle or repeat songs Song , Playlist , Album , or All Songs Move or delete a song in a playlist VideosAdd the song that is playing to a playlist Rename or delete a playlist Keep backlighting on when you play a video Video cameraDisplay closed captions in videos Turn on or turn off video lighting Change the video camera scene modeRecord a video Turn on or turn off auto focus Change the location for storing videos that you take CameraReduce blurriness in the videos that you take Camera at a glance Change the flash setting for pictures that you take Take a picturePress the Right Convenience key Geotag pictures that you take Change the camera scene modeChange the size of pictures that you take Turn off digital zoom for the camera Change the review duration of the pictures that you take Change the Warn when pictures remaining drops to fieldReduce blurriness in the pictures that you take Change the location for storing pictures that you take Pictures View pictures as a slide show Zoom, pan, or rotate a pictureSave a picture from a text message or a webpage Change your slide show options Organize pictures by date or folder Voice notesView pictures in list view or thumbnail view Create a picture folder Turn on or turn off FM radio Turn on or turn off scan modeFM Radio Change the radio station Listen to FM radio on your speakerphone Play, edit, or delete a favorite radio stationSort favorite radio stations Click Add Station Troubleshooting Media Cant save media files Cant open media files Flash or video light dims or turns offSome pictures that I take are blurry Cant listen to FM radio Receive an error message after I rotate a pictureMy smartphone isnt using the correct ring tone or wallpaper Im experiencing poor FM radio reception 155 Icons for sound and alert profiles How to Ring tones, sounds, and alertsRing tones, sounds, and alerts About ring tones, sounds, and alerts Add or delete a custom sound profile Add or delete a contact alert Silence your smartphone Change alarm notification options Click AccessibilityTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts How to Browser BrowserBrowser at a glance Browsing the Internet Browse the Internet Open, close, or switch between tabsBrowser basics Zoom in to or out from a webpage Move back, move forward, or refresh a webpage Search for text in a message, in a file, or on a webpageView your browser history Return to the browser home Close the browser Play a media file on a webpageOpen, play, or download a file from a webpage Send a link or picture from a webpage Browser bookmarksSend a web address, link, or picture About bookmarks for webpages Move a bookmark for a webpage Change or delete a bookmark for a webpageSend a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Change your browser home page or start Change your default search engineBrowser options Change the font size for text on webpages Set the character encoding for all webpages Web Content section, change the Default text encoding fieldAdd a search engine from a website Stop blocking pop-ups on webpages Turn off cookies in the browser Delete browser historyDelete browsing information Closing Browser on Escape checkbox Turn on geolocation in the browser Browser securityTurn off JavaScript support About TLS Click Security Advanced Security Settings TLS Manage browser securityTo Allow Weak Add a trusted content server Browser pushAbout browser push Browser push options Click Device Advanced System Settings Browser PushRSS feeds Turn off browser push Cannot play a song or video on a web Troubleshooting BrowserCant open a new tab Add an RSS feed from the browser No browser is available on my smartphone Synchronizing calendar How to CalendarCalendar About backing up and restoring smartphone data About synchronization conflicts Synchronize organizer data over the wireless networkSelect the Wireless Synchronization checkbox Manage data synchronization conflicts Go to a specific date in the calendar Switch calendar viewsCalendar basics Schedule a meeting or an appointment Set an alarm in the calendar Switch calendarsMeetings Respond to a meeting invitation Delete an appointment, meeting, or alarmView your calendar when responding to a meeting Check availability of meeting participants Delegate a meeting invitation Change the list of participants for a meetingForward a meeting invitation Click Invite Attendee, Change Attendee, or Remove Attendee Change options for reminders Calendar optionsChange how the calendar is displayed Change options for multiple calendars Change how long your smartphone stores calendar entries Change the default calendarConference call meetings Show tasks in the calendar Enter a conference call meeting Create a conference call meeting from your smartphoneCreate a conference call meeting from your computer Example Cant schedule appointments that span multiple days Troubleshooting CalendarCant set some fields when scheduling appointments Save your conference call information Cant enter a conference call with the Join Now option How to Contacts ContactsContact basics Change or delete a contact Create a custom contact fieldAdd a pause or a wait to a phone number Click Add Pause or Add Wait Save Change or delete a SIM card contactSearch for a contact Key Delete All About categories Add a contact picture for caller IDChange or delete a contact picture Select Picture Synchronizing contacts Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Synchronize organizer data over the wireless network Personal distribution lists Create a personal distribution listChange or delete a personal distribution list Contact list options Change the default contact listMultiple contact lists About multiple contact lists Sort contacts or tasks Change the display options for contactsView the number of contacts stored on your smartphone Change how contact names appear in Remote Lookup results Troubleshooting Contacts Contact list field data isnt appearing on my computer My contact pictures keep changing Set the date and time How to ClockClock Display a second time zone on the clock Turn on the alarm Change the clock face Silence the alarm Set options for bedside clock modeTurn on bedside clock mode Use the timer Change timer notification optionsUse the stopwatch Troubleshooting Clock Time on my smartphone isnt correct Send a task or memo Tasks and memosCreate a task or memo Change or delete a task or memo Change the status of a task Hide completed tasksShow tasks in the calendar Synchronize organizer data over the wireless network Synchronizing tasks and memosAbout synchronization and reconciliation About backing up and restoring smartphone data About synchronization conflictsManage data synchronization conflicts About categories Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing icons How to TypingTyping Typing basics Type a special character or letter with an accent Type a symbolHighlight, cut, copy, or paste text Hide the keyboard Typing input methods Type text using the predictive input method Switch typing input methods when youre typingType text using SureType technology Type text using multi-tap Find more information about typing in other languages Set the touch screen sensitivity Turn on or turn off trackpad soundsSet the trackpad sensitivity Set the cursor speed Add, change, or delete a word in the custom dictionary Custom dictionaryWord substitution Stop adding items automatically to the custom dictionary Change or delete a word substitution entry Undo a word substitution changeCreate a word substitution entry Click Typing and Language Word Substitution Change options for checking spelling Spelling checkerTurn off word substitution Click Typing and Language Spell Check SureType technology doesnt recognize a word Troubleshooting TypingCant check spelling Have no Advanced Style Options Change your typing style Keyboard How to KeyboardChange the default keyboard for portrait view Change the keyboard layout Show or hide key indicators Assign an application to a convenience keyTurn on key tones Troubleshooting Keyboard No application opens when I press a Convenience key 223 About typing input languages How to LanguageLanguage Add a language to your smartphone Use a shortcut for switching typing input languages Use the language key to switch typing input languagesChange an input or display language Troubleshooting Language Some characters dont appear correctly on my smartphoneCant find a display language on my smartphone Use a picture as your smartphone wallpaper How to Screen displayScreen display Set options for backlighting Organizing applications on the Home screen About organizing application icons Add a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screen Turn on flashing LED notification for wireless coverage Turn off pop-up menus Use grayscale or reverse contrast for the screen display ThemesAbout themes Pop-up menu appears when I touch the screen Troubleshooting Screen displayNo application opens when I press a Convenience key My display changed GPS technology How to GPS technologyClick Device Location Settings Turn off location aiding or location data Set the GPS receiver that you use to track your movement Prevent others from tracking your locationGet your GPS location Troubleshooting GPS technology Cant use GPS technology About the compass How to CompassCompass View location on a map from the compass Calibrate the compass manually Change options for the compassIm not receiving an accurate reading from the compass Map basics How to MapsMaps Get directions Copy a location View an address on a map using a linkSend a location Zoom in to or out from a map Add a location to your list of favorites Map favoritesPan a map View your favorite locations on a map Find promotions near you Promotions and couponsDelete a location from your list of favorites View a coupon or a Groupon offer Change the units of measure for maps Change the font settings for mapsPersonalize Maps View more promotion details Keep backlighting on when you track your movement Change the Backlight Timeout When Battery Level fieldChange the display language for maps Troubleshooting Maps How to Applications ApplicationsAbout multitasking View properties for an application Require your smartphone password before adding an appClose an app so that it is not running in the background Click Device Application Management View the size of an application database Troubleshooting ApplicationsDelete an application Deleted an app that I want back Error messages BlackBerry Device Software Error message and cause Possible solution 249 Click Install update Related information How to BlackBerry ID BlackBerry IDCreate a BlackBerry ID Change your BlackBerry ID information BlackBerry Device Software How to BlackBerry Device SoftwareUpdate the BlackBerry Device Software About updating the BlackBerry Device Software Click Device Software Updates Key View Result Downgrade Troubleshooting BlackBerry Device Software My smartphone responds slowly or freezes How to Mobile network Manage ConnectionsMobile network Turn on or turn off airplane mode Roaming About roaming and international roaming Switch wireless networks manually Turn on or turn off data service or set roaming optionsClick Networks and Connections Mobile Network Highlight a wireless network Press the key Delete 260 Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverageChange the order of preferred networks Wireless coverage indicators Indicator Description Possible solutions Troubleshooting Mobile networkError messages Data service unavailable Description Cant connect to the mobile network Wi-Fi technology How to Wi-Fi technology Connect to a Wi-Fi network manually Connect to a Wi-Fi networkConnect to a Wi-Fi network using Wi-Fi Protected Setup Click Wi-Fi Network Click Wi-Fi Network Saved Wi-Fi Networks Turn on or turn off the prompt that appears for hotspotsClick Save and Connect Related information Options for saved Wi-Fi networks Common options Ssid WEP options WPA/WPA2 Personal optionsWPA/WPA2 Enterprise options Change your Wi-Fi calling preferences Install a root certificate on your smartphoneWi-Fi calling About Wi-Fi calling Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports Connection permissions for third-party applications About using Wi-Fi with VPN and software tokens Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network My smartphone drops calls made using Wi-Fi calling Mobile Hotspot mode basics Mobile Hotspot modeHow to Mobile Hotspot mode About Mobile Hotspot mode Mobile Hotspot mode options Stop connected devices from exchanging dataView information about your mobile hotspot View information about a connected device About using Bluetooth technology in Mobile Hotspot modeChange your mobile hotspot name Click Networks and Connections Mobile Hotspot Connections Cant use my smartphone as a mobile hotspot Troubleshooting Mobile Hotspot modeSubmit a Mobile Hotspot diagnostic report Cant connect multiple devices to my mobile hotspot About Bluetooth Bluetooth technologyHow to Bluetooth technology Turn on or turn off Bluetooth technology Click Networks and Connections Bluetooth Connections Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitSend a file Press the key Send Contact Card Send Using Bluetooth Send contact cards using Bluetooth technologyRename or delete a paired Bluetooth enabled device Make your smartphone discoverable Bluetooth technology options Bluetooth profiles Turn off a Bluetooth profile Wireless Bypass Restrict outgoing calls Change the pairing name for your BlackBerry smartphoneTurn off or turn on the Bluetooth connection notification Change the Contacts Transfer field Turn off the prompt that appears when connecting or pairing Turn off automatic reconnection to Bluetooth enabled devices Troubleshooting Bluetooth technology My list of paired Bluetooth devices doesnt appearClear the Connect on Power Up checkbox Lose my connection with a Bluetooth enabled car kit Cant type a passkey on a Bluetooth enabled deviceCannot find files sent to me over a Bluetooth connection Cant send or receive files Cant share contacts with a paired Bluetooth enabled device About NFC technology How to NFC technologyNFC technology Turn on or turn off NFC technology Send contact cards using BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry TagSend a file using BlackBerry Tag Send a webpage using BlackBerry Tag View, save, or delete a smart tag Smart tagsAbout smart tags Create a smart tag Display a smart tag as a QR code Share a smart tagChange a smart tag Save a QR code as a smart tag Copy Bluetooth pairing information to a writeable smart tag View your list of favorite smart tags Play a sound alert when NFC technology makes a connection NFC technology optionsClick Networks and Connections Near Field Communication Troubleshooting NFC technology NFC doesnt appear on the Manage Connections screenMy smartphone doesnt respond to NFC technology 296 Media server How to Media serverShare media files using the media server About the media server Click Preferences Click Access ControlChange the display name of the media server Click Preferences Edit Smart accessories About the Smart Accessories applicationSet up a new dock Click Device Smart Accessories Change a dock profileDelete a saved dock profile Power and battery How to Power and batteryRemove the battery door Insert the SIM card Insert the media card and battery Set your smartphone to turn on and turn off automatically Reset your smartphoneCheck the battery power level Turn off your smartphone Turn on or turn off Application Resource Monitor About battery saving modeTurn on or turn off battery saving mode Click Device Application Resource Monitor Troubleshooting Power and battery My battery life is shorter than I expected About media cards How to Storage space and media cardsStorage space and media cards Supported media cards Insert the SIM card Turn on or turn off media card support Turn on or turn off USB mass storage modeClick Device Storage Press the key Enable USB Mass Storage Back up smartphone data to your media card Restore smartphone data from your media card Click Continue About file encryption Format your media card or built-in media storageAbout compression Turn on encryption View the amount of storage space used by media files Click Device Storage Related information Troubleshooting Storage space and media cards My smartphone doesnt recognize my media cardApplication storage on my smartphone is low Search How to SearchSearch for an item using voice enabled search Search for an item Change the language for voice enabled search Change search optionsClick Device Search Message search criteria Field Description Do more with your message search results View, change, or delete a saved searchSearch for text in a message, in a file, or on a webpage Troubleshooting Search Dont get any voice enabled search resultsSearch for a contact 318 How to Security SecuritySecurity basics Set or change your smartphone password Restoring your data Set a limit for smartphone password attempts Lock or unlock your smartphone Parental Controls About Parental ControlsTurn on Parental Controls Change Parental Controls Turn off Parental Controls Change the Password Keeper password Password KeeperAbout the Password Keeper Set a limit for password attempts in the Password Keeper Hide or show passwords in the Password Keeper Copy a passwordPrevent password copying Generate a random password Encryption About encrypting data and files on your smartphoneTurn on encryption Click Security Security Status Information Set encryption strengthGenerate an encryption key Click Regenerate Encryption Key SIM card Memory cleaningAbout memory cleaning Protect your SIM card with a PIN code Turn on memory cleaning Create a shortcut for the memory cleaning applicationClick Security Advanced Security Settings Memory Cleaning About PGP keys Certificates and PGP keysAbout certificates and certificate enrollment About the trust status of certificates and PGP keys Click Add To Key Store Related information Download a certificate from a certification authorityDownload a personal PGP key from the PGP Universal Server Click Security PGP View details for a certificate or PGP key Import certificates or PGP keys from a media cardSend or delete a certificate or PGP key View one type of certificate or PGP key Click Security Advanced Security Settings Certificates View the certificate chain for a certificate Status indicators for certification authority profiles Change the trust status of a certificate or PGP keyPress the key Fetch Status or Fetch Chain Status Revoke a certificate or PGP key Certificate revocation reasonsPGP key revocation reasons Add an email address to a certificate Press the key Associate Addresses Add or delete a certificate server Certificate serversClear the PGP data cache Click Security PGP Press the key Clear Universal Cache Connection options for Ocsp and CRL servers Connection options for LDAP-enabled serversChange connection information for a certificate server Send connection information for a certificate server About the key store Change the key store passwordKey store Press the key Email Server or PIN Server Change when your smartphone deletes the key store password Turn off automatic backup and restore of key store dataClick Security Advanced Security Settings Key Stores Smart cards About using a smart card with your smartphoneClear the Allow Key Store Backup/Restore checkbox Change the refresh rate for certificate revocation lists Turn on two-factor authentication Import a certificate from a smart cardSelect the Lock On Card Removal checkbox Prerequisites Using authentication certificates About smart password entryTurn off smart password entry Clear the Smart Password Entry checkbox Use a certificate to authenticate your smart card Store the passphrase for your smart card on your smartphone Verify security software manually VPN settingsView IT policy rules that are set for your smartphone About VPN profiles Set permissions for a third-party application Reset connection permissions for third-party applicationsThird-party application control Permissions Click Device Advanced System Settings TCP IP Turn on safe modePress the key Apply Defaults to All Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Application Management Troubleshooting Security Data permissions for third-party applications Cant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Accept, delete, or restore a service book Service books and diagnostic reportsRun, view, send, or delete a diagnostic report Click Device Advanced System Settings Service Book Set a default recipient for diagnostic reports Cant run or submit a diagnostic report Run, view, send, or delete a diagnostic report Turn on or turn off wireless email reconciliation How to SynchronizationReconcile email over the wireless network manually Synchronization Manage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 359 Screen accessibility options Accessibility optionsHow to Accessibility Change the display font Audio and phone accessibility options Turn on or turn off event soundsAdd or delete a contact alert Turn on hearing aid mode Hearing aid modeAbout hearing aid mode Press the key Options Hearing Aid Mode Voice dialing Perform an action using a voice command Available voice commands Typing accessibility options Click Typing and Input Word Substitution 365 Calculator Use the calculatorConvert a measurement Glossary Root certificate TapTouch Legal notice 370 User Guide 372 User Guide