Error messages BlackBerry Device Software

User Guide

Applications

•If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App

World icon. Press the key > Help.

•If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.

•If you downloaded the app from your wireless service provider or a third-party organization, for more information about restoring the app, contact your wireless service provider or the third-party organization.

Error messages: BlackBerry Device Software

"App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200."

Error message and cause	Possible solution

Error 101: Application error	Try the following actions:
Error 102: Java file error	•	Reset your BlackBerry smartphone.
Error 106: Graphics system error	•	If the error message still appears after you reset your smartphone, reload

	Error 205: Security service error	your BlackBerry Device Software. The reload process deletes your
	Error 205: Security service error	smartphone data.
		smartphone data.
	Error 502: Process terminated error
	Error 503: Data corruption issue
	Error 504: Data corruption issue
	Error 505: BlackBerry Device Software
	update error
	Error 507: Application file error
	Error 508: Invalid object found
	Error 512: System error
	Error 523: BlackBerry Device Software
	error
	Error 525: System error
	Error 526: Critical object missing
	Error 527: Critical object missing
	Error 529: File system corruption
	Error 532: Application error
	Error 543: Incompatible file system

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Blackberry 9380 manual Error messages BlackBerry Device Software, Error message and cause Possible solution

Contents

User Guide Published 2012-09-20 SWD-20120920105027058 Contents 125 209 245 313 369 Getting started Your smartphone Remove the battery doorQuick Help Insert the media card and battery Insert the SIM card Wi-Fi calling New in BlackBerryBlackBerry Tag Smart tags Mobile Hotspot mode FM RadioParental Controls Public warning messages Voice enabled search Bluetooth enhancementsHome screen customization Compass application About switching BlackBerry smartphones About BlackBerry IDVideo enhancements Picture enhancements Visit the Setup application Important keys Volume/Mute Right convenience key Application icons Flashing LED color descriptionsIcons Setup Power and lockMessages Instant messaging Personal organizer ApplicationsMedia BlackBerry Device Software update FilesSocial networking and mobile purchasing Sounds and alerts Home screen icons Message inbox icons Phone icons Battery power level iconsTyping icons Video camera Calendar iconsCamera icons Your Home screen Add a shortcut to your home screen or Favorites panel Move an application icon Show or hide a home screen panelShow, hide, or find an application icon Change where apps that you download appear Add a message that appears when your smartphone is lockedChange themes Set the number of icons that appear on the home screen Feature availability Wireless network Set up an email address Popular topicsFind more information Region BlackBerry App World icon. Press the key Help Add or change your email signatureAbout downloading apps with the BlackBerry App World About using your smartphone as a tethered modem Transfer files to and from your smartphoneCopy contacts from your SIM card to your contact list Press the key Copy All To Contacts Click Change Sounds and Alerts Sounds for Selected Profile Change your ring tone, notifiers, reminders, or alertsView a location on a map Lock or unlock your smartphone Turn on or turn off airplane modePopular tips Key Mark Read Tips Managing indicatorsTips Finding apps Tips Updating your software Tips Doing things quicklyKey Mark Prior Read On the toolbar in the message list to quickly search Key Mark as Favorite Tips Extending battery life Battery Saving Mode when battery power level is lowIcon. Click Change Sounds and Alerts Delete Original Text Change the Image Size or Video Format field Click the Options icon Device Software UpdatesKey Memory Use Click Security Password Tips Keeping your information safeShortcuts Phone Click Security Encryption Shortcuts Typing with the touch screen keyboard Camera Shortcuts MediaAudio and video files Common troubleshooting Cant make or receive calls Im not receiving messages Cant send messages Forget my smartphone password Screen turns off Cant pair with a Bluetooth enabled device Email messages arent reconciling over the wireless networkOrganizer data isnt synchronizing over the wireless network Media player screen closes Tips and shortcuts Tips Doing things quickly Tips Extending battery life Tips Finding apps Key Memory Use Tips Freeing space to optimize your smartphones performance Tips Updating your software Tips Keeping your information safe Tips Managing indicators Application Management Shortcuts PhoneShortcuts Typing with the touch screen keyboard Shortcuts Media Troubleshooting Shortcuts Cant use a shortcut Phone at a glance Phone icons How to PhonePhone Phone basics Find your phone numberMake a call Answer or end a call Answer a second call Change your ring tone, notifiers, reminders, or alerts Dial using numbers or letters Switch applications during a callAbout using a headset Mute a call Volume About emergency calls and Emergency Callback ModeAdjust the volume Emergency calls Improve sound quality for all calls Change the default volume for callsImprove sound quality during a call Set up speed dial for a contact Speed dialCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial key About call forwarding Start or stop forwarding callsAdd, change, or delete a call forwarding number Press the key Options Call Forwarding Change the call blocking password Fixed dialing and smart dialingAbout call blocking Block or stop blocking calls Turn on fixed dialing Add, change, or delete a contact in your fixed dialing listAbout smart dialing Press the key Options FDN Phone List Set the default country code and area code Conference callsSet options for dialing extensions About conference calls Make a conference call Create a phone number link for a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Call logs Leave a conference callAbout call logs Send a call log Multiple phone numbers Add, change, or delete call log notesView or hide call logs in the Messages application About multiple phone numbers Turn on or turn off dialing from the lock screen Switch the active phone numberPhone options Hide or display your phone number when you make calls Press the key Options In-call SettingsSort phone numbers or contacts on the phone screen Turn off the prompt that appears before you delete items Reset a call timer Press the key Status Last Call or Total Calls Clear TimerChange how you answer calls with a headset About TTY support Set up your voice mail Set up automatic dialing for voice mail accessVoice mail Turn on or turn off TTY support Check your voice mail Troubleshooting Phone Some features arent available on my smartphone Cant check my voice mail Cant block calls Cant make calls using a voice command Click Device Advanced System Settings SIM CardCant change the number of times that my smartphone rings My phone number appears as Unknown in the Phone application My headset makes calls instead of my smartphone Voice commands How to Voice commandsPerform an action using a voice command Change the options for voice prompts Available voice commands Change the language for voice commands Click Typing and Language Language Troubleshooting Voice commandsTurn off choice lists for voice commands User Guide Messages at a glance Search for messages How to Messages applicationMessages Hide filed and sent messages from the Messages application Show or hide messages from the Messages applicationView or hide call logs in the Messages application Press the key Options Message Display and Actions Click Display Message Categorization Hide the new or unread message indicatorChange how you group email messages Change options for spell check Set how long your smartphone stores messagesTurn off the delete message or read message prompt Change options for your personal email account Set up an email addressReconcile email over the wireless network manually Compose and send an email Check spellingSave a message Press the key Options Email Account Management Attach a file to an email Blind carbon copy a contactAttach a contact card to a message Viewing and replying to email View saved messages View an address instead of a display nameReply to or forward an email or PIN message Delete the original text from a reply message Change options for Html email Organizing your email inbox Delete a messageMark a message as read or unread Press the key Options Email Preferences Add, change, or remove a flag Filter email by sender or subjectAdd, move, rename, or delete an email folder File an email Email Setup View filed messagesEmail filters About email filters Create an email filter Options for email filters Option Description Turn on an email filter Change, prioritize, or delete an email filter Press the key Purge Deleted Items Turn on or turn off wireless email reconciliationPress the key Options Email Reconciliation Stop forwarding email to your smartphone Change the Delete On field to Mailbox & HandheldClear the Send Email to Handheld checkbox Clear the Save Copy In Sent Folder checkbox Google Mail About Google Mail on your smartphone Add or remove a Google Mail starApply or remove a Google Mail label View Google Mail messages with a specific label Create or delete a Google Mail label Preview more of grouped email messagesArchive a Google Mail message or conversation Move archived Google Mail messages to your message inbox Text messages About text messagesCompose and send a text message Press the key Compose Text Message Reply to or forward a text message Add an appointment to your calendar from a text message Delete the history from a text message Cell broadcasting About cell broadcastingTurn on cell broadcasting Key Clear Conversation Click Device Advanced System Settings Cell Broadcasting Public warning systemsStop receiving messages from a cell broadcast channel Rename a cell broadcast channel PIN messages Unsubscribe from public warning messagesAbout PIN messages Find your PIN Create a link for a PIN Change the display color of PIN messages How to Attachments About files and attachments AttachmentsOpen a file or an attachment Save a file or an attachment Send a file Open a link in a file or an attachmentSet font options for a file or an attachment View properties for a file Save a contact card from a message Add to Contacts Update ContactContact cards About contact cards Block incoming messages Security options for messagesQuestion mark appears on a slide Reset a blocked message counter Press the Reset Count or Reset All CountsAdd a contact to your allowed sender list Click Security Firewall About signing and encrypting messages Click Add To Key Store Click Retrieve Certificate or Retrieve PGP Key Attachment indicators in S/MIME and PGP protected messages Encryption status indicators Mime and PGP protected message status Mime and PGP protected message options Click Security S/MIME or PGP Click Device Advanced System Settings Default Services About message classifications Change the size of S/MIME or PGP indicators in messages Press the key Change Security Level Troubleshooting S/MIME and PGP protected messages Cant open an attachment in an encrypted message Troubleshooting Messages application Encrypt a message using IBM Lotus Notes native encryption Some messages no longer appear on my smartphone Number of new or unread messages is different than I expect Troubleshooting Email Email messages arent reconciling over the wireless network Troubleshooting Text messages Html email messages dont appear correctlySome email folders appear dimmed Email filters arent working correctly Cant attach a file to a text message Im not receiving text messagesCant turn on cell broadcasting File basics How to FilesFiles and attachments Search for a file that is saved on your smartphone Send a file Hide a file or folder Managing files and attachmentsCopy, move, rename, or delete a file View tracked changes in a document View the table of contents in a documentView a hidden file or folder View the content of a cell Move around a spreadsheetChange the size of a column Set display options for a spreadsheet Switch presentation views Switch slidesRotate or zoom in to or out from a slide Save a slide Question mark appears on a slide Troubleshooting FilesSkipped content bar appears in a document How to Media MediaMedia file basics Play a media file Amplify the volume using the audio boost feature Improve sound quality for media files Turn on or turn off media card support Change the Close Media Player When Inactive fieldTurn on or turn off audio and video shortcuts Transfer files to and from your smartphone Sort media filesAbout transferring and synchronizing files Receive a media file using Bluetooth technology Supported audio and video file formats and extensions Supported picture file extensions Music Shuffle or repeat songsCreate a standard or an automatic playlist Song , Playlist , Album , or All Songs Videos Add the song that is playing to a playlistMove or delete a song in a playlist Rename or delete a playlist Display closed captions in videos Keep backlighting on when you play a videoVideo camera Change the video camera scene mode Record a videoTurn on or turn off video lighting Turn on or turn off auto focus Camera Reduce blurriness in the videos that you takeChange the location for storing videos that you take Camera at a glance Press the Right Convenience key Change the flash setting for pictures that you takeTake a picture Change the camera scene mode Change the size of pictures that you takeGeotag pictures that you take Turn off digital zoom for the camera Change the Warn when pictures remaining drops to field Reduce blurriness in the pictures that you takeChange the review duration of the pictures that you take Change the location for storing pictures that you take Pictures Zoom, pan, or rotate a picture Save a picture from a text message or a webpageView pictures as a slide show Change your slide show options Voice notes View pictures in list view or thumbnail viewOrganize pictures by date or folder Create a picture folder Turn on or turn off scan mode FM RadioTurn on or turn off FM radio Change the radio station Play, edit, or delete a favorite radio station Sort favorite radio stationsListen to FM radio on your speakerphone Click Add Station Troubleshooting Media Cant save media files Some pictures that I take are blurry Cant open media filesFlash or video light dims or turns off Receive an error message after I rotate a picture My smartphone isnt using the correct ring tone or wallpaperCant listen to FM radio Im experiencing poor FM radio reception 155 How to Ring tones, sounds, and alerts Ring tones, sounds, and alertsIcons for sound and alert profiles About ring tones, sounds, and alerts Add or delete a custom sound profile Add or delete a contact alert Silence your smartphone Turn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ring tones, sounds, and alerts Browser at a glance How to BrowserBrowser Open, close, or switch between tabs Browser basicsBrowsing the Internet Browse the Internet Zoom in to or out from a webpage Search for text in a message, in a file, or on a webpage View your browser historyMove back, move forward, or refresh a webpage Return to the browser home Open, play, or download a file from a webpage Close the browserPlay a media file on a webpage Browser bookmarks Send a web address, link, or pictureSend a link or picture from a webpage About bookmarks for webpages Change or delete a bookmark for a webpage Send a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Change your default search engine Browser optionsChange your browser home page or start Change the font size for text on webpages Web Content section, change the Default text encoding field Add a search engine from a websiteSet the character encoding for all webpages Stop blocking pop-ups on webpages Delete browser history Delete browsing informationTurn off cookies in the browser Closing Browser on Escape checkbox Browser security Turn off JavaScript supportTurn on geolocation in the browser About TLS To Allow Weak Click Security Advanced Security Settings TLSManage browser security About browser push Add a trusted content serverBrowser push Click Device Advanced System Settings Browser Push RSS feedsBrowser push options Turn off browser push Troubleshooting Browser Cant open a new tabCannot play a song or video on a web Add an RSS feed from the browser No browser is available on my smartphone How to Calendar CalendarSynchronizing calendar About backing up and restoring smartphone data Synchronize organizer data over the wireless network Select the Wireless Synchronization checkboxAbout synchronization conflicts Manage data synchronization conflicts Switch calendar views Calendar basicsGo to a specific date in the calendar Schedule a meeting or an appointment Meetings Set an alarm in the calendarSwitch calendars Delete an appointment, meeting, or alarm View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Click Invite Attendee, Change Attendee, or Remove Attendee Calendar options Change how the calendar is displayedChange options for reminders Change options for multiple calendars Change the default calendar Conference call meetingsChange how long your smartphone stores calendar entries Show tasks in the calendar Create a conference call meeting from your smartphone Create a conference call meeting from your computerEnter a conference call meeting Example Troubleshooting Calendar Cant set some fields when scheduling appointmentsCant schedule appointments that span multiple days Save your conference call information Cant enter a conference call with the Join Now option Contact basics How to ContactsContacts Create a custom contact field Add a pause or a wait to a phone numberChange or delete a contact Click Add Pause or Add Wait Change or delete a SIM card contact Search for a contactSave Key Delete All Add a contact picture for caller ID Change or delete a contact pictureAbout categories Select Picture Create a category for contacts, tasks, or memos Synchronizing contactsCategorize a contact, task, or memo Synchronize organizer data over the wireless network Change or delete a personal distribution list Personal distribution listsCreate a personal distribution list Change the default contact list Multiple contact listsContact list options About multiple contact lists Change the display options for contacts View the number of contacts stored on your smartphoneSort contacts or tasks Change how contact names appear in Remote Lookup results Troubleshooting Contacts Contact list field data isnt appearing on my computer My contact pictures keep changing How to Clock ClockSet the date and time Display a second time zone on the clock Turn on the alarm Change the clock face Turn on bedside clock mode Silence the alarmSet options for bedside clock mode Use the stopwatch Use the timerChange timer notification options Troubleshooting Clock Time on my smartphone isnt correct Tasks and memos Create a task or memoSend a task or memo Change or delete a task or memo Show tasks in the calendar Change the status of a taskHide completed tasks About synchronization and reconciliation Synchronize organizer data over the wireless networkSynchronizing tasks and memos Manage data synchronization conflicts About backing up and restoring smartphone dataAbout synchronization conflicts Create a category for contacts, tasks, or memos About categoriesCategorize a contact, task, or memo Turn off the prompt that appears before you delete items How to Typing TypingTyping icons Typing basics Type a symbol Highlight, cut, copy, or paste textType a special character or letter with an accent Hide the keyboard Typing input methods Type text using SureType technology Type text using the predictive input methodSwitch typing input methods when youre typing Type text using multi-tap Find more information about typing in other languages Turn on or turn off trackpad sounds Set the trackpad sensitivitySet the touch screen sensitivity Set the cursor speed Custom dictionary Word substitutionAdd, change, or delete a word in the custom dictionary Stop adding items automatically to the custom dictionary Undo a word substitution change Create a word substitution entryChange or delete a word substitution entry Click Typing and Language Word Substitution Spelling checker Turn off word substitutionChange options for checking spelling Click Typing and Language Spell Check Troubleshooting Typing Cant check spellingSureType technology doesnt recognize a word Have no Advanced Style Options Change your typing style How to Keyboard Change the default keyboard for portrait viewKeyboard Change the keyboard layout Turn on key tones Show or hide key indicatorsAssign an application to a convenience key Troubleshooting Keyboard No application opens when I press a Convenience key 223 How to Language LanguageAbout typing input languages Add a language to your smartphone Change an input or display language Use a shortcut for switching typing input languagesUse the language key to switch typing input languages Cant find a display language on my smartphone Troubleshooting LanguageSome characters dont appear correctly on my smartphone How to Screen display Screen displayUse a picture as your smartphone wallpaper Set options for backlighting Organizing applications on the Home screen About organizing application icons Add a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screen Turn on flashing LED notification for wireless coverage Turn off pop-up menus About themes Use grayscale or reverse contrast for the screen displayThemes Troubleshooting Screen display No application opens when I press a Convenience keyPop-up menu appears when I touch the screen My display changed How to GPS technology Click Device Location SettingsGPS technology Turn off location aiding or location data Get your GPS location Set the GPS receiver that you use to track your movementPrevent others from tracking your location Troubleshooting GPS technology Cant use GPS technology How to Compass CompassAbout the compass View location on a map from the compass Im not receiving an accurate reading from the compass Calibrate the compass manuallyChange options for the compass How to Maps MapsMap basics Get directions View an address on a map using a link Send a locationCopy a location Zoom in to or out from a map Map favorites Pan a mapAdd a location to your list of favorites View your favorite locations on a map Promotions and coupons Delete a location from your list of favoritesFind promotions near you View a coupon or a Groupon offer Change the font settings for maps Personalize MapsChange the units of measure for maps View more promotion details Change the display language for maps Keep backlighting on when you track your movementChange the Backlight Timeout When Battery Level field Troubleshooting Maps About multitasking How to ApplicationsApplications Require your smartphone password before adding an app Close an app so that it is not running in the backgroundView properties for an application Click Device Application Management Troubleshooting Applications Delete an applicationView the size of an application database Deleted an app that I want back Error messages BlackBerry Device Software Error message and cause Possible solution 249 Click Install update Related information Create a BlackBerry ID How to BlackBerry IDBlackBerry ID Change your BlackBerry ID information How to BlackBerry Device Software Update the BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device Software Click Device Software Updates Key View Result Downgrade Troubleshooting BlackBerry Device Software My smartphone responds slowly or freezes Mobile network How to Mobile networkManage Connections Turn on or turn off airplane mode Roaming About roaming and international roaming Click Networks and Connections Mobile Network Switch wireless networks manuallyTurn on or turn off data service or set roaming options Highlight a wireless network Press the key Delete 260 Change the order of preferred networks Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Wireless coverage indicators Indicator Description Troubleshooting Mobile network Error messages Data service unavailable DescriptionPossible solutions Cant connect to the mobile network Wi-Fi technology How to Wi-Fi technology Connect to a Wi-Fi network Connect to a Wi-Fi network using Wi-Fi Protected SetupConnect to a Wi-Fi network manually Click Wi-Fi Network Click Save and Connect Related information Click Wi-Fi Network Saved Wi-Fi NetworksTurn on or turn off the prompt that appears for hotspots Options for saved Wi-Fi networks Common options Ssid WPA/WPA2 Enterprise options WEP optionsWPA/WPA2 Personal options Install a root certificate on your smartphone Wi-Fi calling About Wi-Fi callingChange your Wi-Fi calling preferences Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports Connection permissions for third-party applications About using Wi-Fi with VPN and software tokens Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network My smartphone drops calls made using Wi-Fi calling Mobile Hotspot mode How to Mobile Hotspot modeMobile Hotspot mode basics About Mobile Hotspot mode View information about your mobile hotspot Mobile Hotspot mode optionsStop connected devices from exchanging data About using Bluetooth technology in Mobile Hotspot mode Change your mobile hotspot nameView information about a connected device Click Networks and Connections Mobile Hotspot Connections Troubleshooting Mobile Hotspot mode Submit a Mobile Hotspot diagnostic reportCant use my smartphone as a mobile hotspot Cant connect multiple devices to my mobile hotspot Bluetooth technology How to Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technology Click Networks and Connections Bluetooth Connections Send a file Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Send contact cards using Bluetooth technology Rename or delete a paired Bluetooth enabled devicePress the key Send Contact Card Send Using Bluetooth Make your smartphone discoverable Bluetooth technology options Bluetooth profiles Turn off a Bluetooth profile Wireless Bypass Change the pairing name for your BlackBerry smartphone Turn off or turn on the Bluetooth connection notificationRestrict outgoing calls Change the Contacts Transfer field Turn off the prompt that appears when connecting or pairing Turn off automatic reconnection to Bluetooth enabled devices Clear the Connect on Power Up checkbox Troubleshooting Bluetooth technologyMy list of paired Bluetooth devices doesnt appear Cant type a passkey on a Bluetooth enabled device Cannot find files sent to me over a Bluetooth connectionLose my connection with a Bluetooth enabled car kit Cant send or receive files Cant share contacts with a paired Bluetooth enabled device How to NFC technology NFC technologyAbout NFC technology Turn on or turn off NFC technology Pair with a Bluetooth enabled device using BlackBerry Tag Send a file using BlackBerry TagSend contact cards using BlackBerry Tag Send a webpage using BlackBerry Tag Smart tags About smart tagsView, save, or delete a smart tag Create a smart tag Share a smart tag Change a smart tagDisplay a smart tag as a QR code Save a QR code as a smart tag Copy Bluetooth pairing information to a writeable smart tag View your list of favorite smart tags Click Networks and Connections Near Field Communication Play a sound alert when NFC technology makes a connectionNFC technology options My smartphone doesnt respond to NFC technology Troubleshooting NFC technologyNFC doesnt appear on the Manage Connections screen 296 How to Media server Share media files using the media serverMedia server About the media server Click Access Control Change the display name of the media serverClick Preferences Click Preferences Edit Set up a new dock Smart accessoriesAbout the Smart Accessories application Delete a saved dock profile Click Device Smart AccessoriesChange a dock profile Remove the battery door Insert the SIM card Power and batteryHow to Power and battery Insert the media card and battery Reset your smartphone Check the battery power levelSet your smartphone to turn on and turn off automatically Turn off your smartphone About battery saving mode Turn on or turn off battery saving modeTurn on or turn off Application Resource Monitor Click Device Application Resource Monitor Troubleshooting Power and battery My battery life is shorter than I expected How to Storage space and media cards Storage space and media cardsAbout media cards Supported media cards Insert the SIM card Turn on or turn off USB mass storage mode Click Device Storage Press the key Enable USB Mass StorageTurn on or turn off media card support Back up smartphone data to your media card Restore smartphone data from your media card Click Continue Format your media card or built-in media storage About compressionAbout file encryption Turn on encryption View the amount of storage space used by media files Click Device Storage Related information Application storage on my smartphone is low Troubleshooting Storage space and media cardsMy smartphone doesnt recognize my media card How to Search Search for an item using voice enabled searchSearch Search for an item Click Device Search Change the language for voice enabled searchChange search options Message search criteria Field Description Search for text in a message, in a file, or on a webpage Do more with your message search resultsView, change, or delete a saved search Search for a contact Troubleshooting SearchDont get any voice enabled search results 318 Security basics How to SecuritySecurity Set or change your smartphone password Restoring your data Set a limit for smartphone password attempts Lock or unlock your smartphone Turn on Parental Controls Parental ControlsAbout Parental Controls Change Parental Controls Turn off Parental Controls Password Keeper About the Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password Keeper Copy a password Prevent password copyingHide or show passwords in the Password Keeper Generate a random password Turn on encryption EncryptionAbout encrypting data and files on your smartphone Set encryption strength Generate an encryption keyClick Security Security Status Information Click Regenerate Encryption Key Memory cleaning About memory cleaningSIM card Protect your SIM card with a PIN code Click Security Advanced Security Settings Memory Cleaning Turn on memory cleaningCreate a shortcut for the memory cleaning application Certificates and PGP keys About certificates and certificate enrollmentAbout PGP keys About the trust status of certificates and PGP keys Download a certificate from a certification authority Download a personal PGP key from the PGP Universal ServerClick Add To Key Store Related information Click Security PGP Import certificates or PGP keys from a media card Send or delete a certificate or PGP keyView details for a certificate or PGP key View one type of certificate or PGP key Click Security Advanced Security Settings Certificates View the certificate chain for a certificate Press the key Fetch Status or Fetch Chain Status Status indicators for certification authority profilesChange the trust status of a certificate or PGP key PGP key revocation reasons Revoke a certificate or PGP keyCertificate revocation reasons Add an email address to a certificate Press the key Associate Addresses Certificate servers Clear the PGP data cacheAdd or delete a certificate server Click Security PGP Press the key Clear Universal Cache Connection options for LDAP-enabled servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers Send connection information for a certificate server Change the key store password Key storeAbout the key store Press the key Email Server or PIN Server Click Security Advanced Security Settings Key Stores Change when your smartphone deletes the key store passwordTurn off automatic backup and restore of key store data About using a smart card with your smartphone Clear the Allow Key Store Backup/Restore checkboxSmart cards Change the refresh rate for certificate revocation lists Select the Lock On Card Removal checkbox Turn on two-factor authenticationImport a certificate from a smart card About smart password entry Turn off smart password entryPrerequisites Using authentication certificates Clear the Smart Password Entry checkbox Use a certificate to authenticate your smart card Store the passphrase for your smart card on your smartphone VPN settings View IT policy rules that are set for your smartphoneVerify security software manually About VPN profiles Reset connection permissions for third-party applications Third-party application controlSet permissions for a third-party application Permissions Turn on safe mode Press the key Apply Defaults to AllClick Device Advanced System Settings TCP IP Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Application Management Troubleshooting Security Data permissions for third-party applications Cant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Service books and diagnostic reports Run, view, send, or delete a diagnostic reportAccept, delete, or restore a service book Click Device Advanced System Settings Service Book Set a default recipient for diagnostic reports Cant run or submit a diagnostic report Run, view, send, or delete a diagnostic report How to Synchronization Reconcile email over the wireless network manuallyTurn on or turn off wireless email reconciliation Synchronization Manage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 359 Accessibility options How to AccessibilityScreen accessibility options Change the display font Add or delete a contact alert Audio and phone accessibility optionsTurn on or turn off event sounds Hearing aid mode About hearing aid modeTurn on hearing aid mode Press the key Options Hearing Aid Mode Voice dialing Perform an action using a voice command Available voice commands Typing accessibility options Click Typing and Input Word Substitution 365 Convert a measurement CalculatorUse the calculator Glossary Touch Root certificateTap Legal notice 370 User Guide 372 User Guide