Troubleshooting Mobile Hotspot mode | Blackberry 9380 specification

User Guide

Mobile Hotspot mode

Related information

Bluetooth profiles, 282

Submit a Mobile Hotspot diagnostic report

1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2.Click Networks and Connections > Mobile Hotspot Connections.

3.Press the key > Diagnostics.

4.Press the key > Email Report.

Troubleshooting: Mobile Hotspot mode

I can't use my smartphone as a mobile hotspot

Try the following actions:

•Verify that your mobile network connection and your Wi-Fi connection are both turned on.

•Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears in the connections area at the top of the home screen.

•Verify that your wireless service plan is set up to use Mobile Hotspot mode. For more information, contact your wireless service provider.

•If you are roaming, on the Mobile Network Options screen, verify that the Data Services field and the While Roaming field are set to On.

Related information

Connect to the mobile network manually while using Mobile Hotspot mode, 275

Turn on or turn off Mobile Hotspot mode, 274

I can't connect multiple devices to my mobile hotspot

Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot. For more information, contact your wireless service provider.

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Blackberry 9380 manual Troubleshooting Mobile Hotspot mode, Cant use my smartphone as a mobile hotspot

Contents

User Guide Published 2012-09-20 SWD-20120920105027058 Contents 125 209 245 313 369 Quick Help Remove the battery doorGetting started Your smartphone Insert the SIM card Insert the media card and battery New in BlackBerry Wi-Fi callingBlackBerry Tag Smart tags FM Radio Mobile Hotspot modeParental Controls Public warning messages Bluetooth enhancements Voice enabled searchHome screen customization Compass application About BlackBerry ID About switching BlackBerry smartphonesVideo enhancements Picture enhancements Important keys Visit the Setup application Right convenience key Volume/Mute Icons Flashing LED color descriptionsApplication icons Power and lock SetupMessages Instant messaging Media ApplicationsPersonal organizer Files BlackBerry Device Software updateSocial networking and mobile purchasing Sounds and alerts Message inbox icons Home screen icons Typing icons Battery power level iconsPhone icons Camera icons Calendar iconsVideo camera Add a shortcut to your home screen or Favorites panel Your Home screen Show, hide, or find an application icon Show or hide a home screen panelMove an application icon Add a message that appears when your smartphone is locked Change where apps that you download appearChange themes Set the number of icons that appear on the home screen Wireless network Feature availability Popular topics Set up an email addressFind more information Region About downloading apps with the BlackBerry App World Add or change your email signatureBlackBerry App World icon. Press the key Help Transfer files to and from your smartphone About using your smartphone as a tethered modemCopy contacts from your SIM card to your contact list Press the key Copy All To Contacts View a location on a map Change your ring tone, notifiers, reminders, or alertsClick Change Sounds and Alerts Sounds for Selected Profile Popular tips Turn on or turn off airplane modeLock or unlock your smartphone Tips Finding apps Tips Managing indicatorsKey Mark Read Tips Doing things quickly Tips Updating your softwareKey Mark Prior Read Key Mark as Favorite On the toolbar in the message list to quickly search Battery Saving Mode when battery power level is low Tips Extending battery lifeIcon. Click Change Sounds and Alerts Delete Original Text Key Memory Use Click the Options icon Device Software UpdatesChange the Image Size or Video Format field Tips Keeping your information safe Click Security PasswordShortcuts Phone Click Security Encryption Shortcuts Typing with the touch screen keyboard Audio and video files Shortcuts MediaCamera Cant make or receive calls Common troubleshooting Cant send messages Im not receiving messages Screen turns off Forget my smartphone password Organizer data isnt synchronizing over the wireless network Email messages arent reconciling over the wireless networkCant pair with a Bluetooth enabled device Media player screen closes Tips Doing things quickly Tips and shortcuts Tips Extending battery life Tips Finding apps Key Memory Use Tips Freeing space to optimize your smartphones performance Tips Keeping your information safe Tips Updating your software Tips Managing indicators Shortcuts Typing with the touch screen keyboard Shortcuts PhoneApplication Management Shortcuts Media Cant use a shortcut Troubleshooting Shortcuts Phone How to PhonePhone at a glance Phone icons Find your phone number Phone basicsMake a call Answer or end a call Change your ring tone, notifiers, reminders, or alerts Answer a second call Switch applications during a call Dial using numbers or lettersAbout using a headset Mute a call About emergency calls and Emergency Callback Mode VolumeAdjust the volume Emergency calls Improve sound quality during a call Change the default volume for callsImprove sound quality for all calls Speed dial Set up speed dial for a contactCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial key Start or stop forwarding calls About call forwardingAdd, change, or delete a call forwarding number Press the key Options Call Forwarding Fixed dialing and smart dialing Change the call blocking passwordAbout call blocking Block or stop blocking calls Add, change, or delete a contact in your fixed dialing list Turn on fixed dialingAbout smart dialing Press the key Options FDN Phone List Conference calls Set the default country code and area codeSet options for dialing extensions About conference calls Create a phone number link for a conference call Make a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Leave a conference call Call logsAbout call logs Send a call log Add, change, or delete call log notes Multiple phone numbersView or hide call logs in the Messages application About multiple phone numbers Phone options Switch the active phone numberTurn on or turn off dialing from the lock screen Press the key Options In-call Settings Hide or display your phone number when you make callsSort phone numbers or contacts on the phone screen Turn off the prompt that appears before you delete items Press the key Status Last Call or Total Calls Clear Timer Reset a call timerChange how you answer calls with a headset About TTY support Set up automatic dialing for voice mail access Set up your voice mailVoice mail Turn on or turn off TTY support Check your voice mail Some features arent available on my smartphone Troubleshooting Phone Cant block calls Cant check my voice mail Click Device Advanced System Settings SIM Card Cant make calls using a voice commandCant change the number of times that my smartphone rings My phone number appears as Unknown in the Phone application My headset makes calls instead of my smartphone How to Voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Change the language for voice commands Available voice commands Turn off choice lists for voice commands Troubleshooting Voice commandsClick Typing and Language Language User Guide Messages How to Messages applicationMessages at a glance Search for messages Show or hide messages from the Messages application Hide filed and sent messages from the Messages applicationView or hide call logs in the Messages application Press the key Options Message Display and Actions Change how you group email messages Hide the new or unread message indicatorClick Display Message Categorization Turn off the delete message or read message prompt Set how long your smartphone stores messagesChange options for spell check Reconcile email over the wireless network manually Set up an email addressChange options for your personal email account Check spelling Compose and send an emailSave a message Press the key Options Email Account Management Attach a contact card to a message Blind carbon copy a contactAttach a file to an email View an address instead of a display name Viewing and replying to email View saved messagesReply to or forward an email or PIN message Delete the original text from a reply message Organizing your email inbox Delete a message Change options for Html emailMark a message as read or unread Press the key Options Email Preferences Filter email by sender or subject Add, change, or remove a flagAdd, move, rename, or delete an email folder File an email View filed messages Email SetupEmail filters About email filters Create an email filter Option Description Options for email filters Change, prioritize, or delete an email filter Turn on an email filter Press the key Options Email Reconciliation Turn on or turn off wireless email reconciliationPress the key Purge Deleted Items Change the Delete On field to Mailbox & Handheld Stop forwarding email to your smartphoneClear the Send Email to Handheld checkbox Clear the Save Copy In Sent Folder checkbox Add or remove a Google Mail star Google Mail About Google Mail on your smartphoneApply or remove a Google Mail label View Google Mail messages with a specific label Preview more of grouped email messages Create or delete a Google Mail labelArchive a Google Mail message or conversation Move archived Google Mail messages to your message inbox About text messages Text messagesCompose and send a text message Press the key Compose Text Message Add an appointment to your calendar from a text message Reply to or forward a text message Cell broadcasting About cell broadcasting Delete the history from a text messageTurn on cell broadcasting Key Clear Conversation Public warning systems Click Device Advanced System Settings Cell BroadcastingStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Unsubscribe from public warning messages PIN messagesAbout PIN messages Find your PIN Change the display color of PIN messages Create a link for a PIN Attachments How to Attachments About files and attachmentsOpen a file or an attachment Save a file or an attachment Open a link in a file or an attachment Send a fileSet font options for a file or an attachment View properties for a file Contact cards About contact cards Add to Contacts Update ContactSave a contact card from a message Question mark appears on a slide Security options for messagesBlock incoming messages Press the Reset Count or Reset All Counts Reset a blocked message counterAdd a contact to your allowed sender list Click Security Firewall About signing and encrypting messages Click Retrieve Certificate or Retrieve PGP Key Click Add To Key Store Attachment indicators in S/MIME and PGP protected messages Mime and PGP protected message status Encryption status indicators Click Security S/MIME or PGP Mime and PGP protected message options About message classifications Click Device Advanced System Settings Default Services Press the key Change Security Level Change the size of S/MIME or PGP indicators in messages Cant open an attachment in an encrypted message Troubleshooting S/MIME and PGP protected messages Encrypt a message using IBM Lotus Notes native encryption Troubleshooting Messages application Some messages no longer appear on my smartphone Number of new or unread messages is different than I expect Email messages arent reconciling over the wireless network Troubleshooting Email Html email messages dont appear correctly Troubleshooting Text messagesSome email folders appear dimmed Email filters arent working correctly Cant turn on cell broadcasting Im not receiving text messagesCant attach a file to a text message Files and attachments How to FilesFile basics Search for a file that is saved on your smartphone Send a file Copy, move, rename, or delete a file Managing files and attachmentsHide a file or folder View a hidden file or folder View the table of contents in a documentView tracked changes in a document Move around a spreadsheet View the content of a cellChange the size of a column Set display options for a spreadsheet Switch slides Switch presentation viewsRotate or zoom in to or out from a slide Save a slide Skipped content bar appears in a document Troubleshooting FilesQuestion mark appears on a slide Media How to MediaMedia file basics Play a media file Improve sound quality for media files Amplify the volume using the audio boost feature Turn on or turn off audio and video shortcuts Change the Close Media Player When Inactive fieldTurn on or turn off media card support About transferring and synchronizing files Sort media filesTransfer files to and from your smartphone Supported audio and video file formats and extensions Receive a media file using Bluetooth technology Supported picture file extensions Shuffle or repeat songs MusicCreate a standard or an automatic playlist Song , Playlist , Album , or All Songs Add the song that is playing to a playlist VideosMove or delete a song in a playlist Rename or delete a playlist Video camera Keep backlighting on when you play a videoDisplay closed captions in videos Record a video Change the video camera scene modeTurn on or turn off video lighting Turn on or turn off auto focus Reduce blurriness in the videos that you take CameraChange the location for storing videos that you take Camera at a glance Take a picture Change the flash setting for pictures that you takePress the Right Convenience key Change the size of pictures that you take Change the camera scene modeGeotag pictures that you take Turn off digital zoom for the camera Reduce blurriness in the pictures that you take Change the Warn when pictures remaining drops to fieldChange the review duration of the pictures that you take Change the location for storing pictures that you take Pictures Save a picture from a text message or a webpage Zoom, pan, or rotate a pictureView pictures as a slide show Change your slide show options View pictures in list view or thumbnail view Voice notesOrganize pictures by date or folder Create a picture folder FM Radio Turn on or turn off scan modeTurn on or turn off FM radio Change the radio station Sort favorite radio stations Play, edit, or delete a favorite radio stationListen to FM radio on your speakerphone Click Add Station Cant save media files Troubleshooting Media Flash or video light dims or turns off Cant open media filesSome pictures that I take are blurry My smartphone isnt using the correct ring tone or wallpaper Receive an error message after I rotate a pictureCant listen to FM radio Im experiencing poor FM radio reception 155 Ring tones, sounds, and alerts How to Ring tones, sounds, and alertsIcons for sound and alert profiles About ring tones, sounds, and alerts Add or delete a custom sound profile Silence your smartphone Add or delete a contact alert Click Accessibility Change alarm notification optionsTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts Browser How to BrowserBrowser at a glance Browser basics Open, close, or switch between tabsBrowsing the Internet Browse the Internet Zoom in to or out from a webpage View your browser history Search for text in a message, in a file, or on a webpageMove back, move forward, or refresh a webpage Return to the browser home Play a media file on a webpage Close the browserOpen, play, or download a file from a webpage Send a web address, link, or picture Browser bookmarksSend a link or picture from a webpage About bookmarks for webpages Send a bookmark for a webpage Change or delete a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Browser options Change your default search engineChange your browser home page or start Change the font size for text on webpages Add a search engine from a website Web Content section, change the Default text encoding fieldSet the character encoding for all webpages Stop blocking pop-ups on webpages Delete browsing information Delete browser historyTurn off cookies in the browser Closing Browser on Escape checkbox Turn off JavaScript support Browser securityTurn on geolocation in the browser About TLS Manage browser security Click Security Advanced Security Settings TLSTo Allow Weak Browser push Add a trusted content serverAbout browser push RSS feeds Click Device Advanced System Settings Browser PushBrowser push options Turn off browser push Cant open a new tab Troubleshooting BrowserCannot play a song or video on a web Add an RSS feed from the browser No browser is available on my smartphone Calendar How to CalendarSynchronizing calendar About backing up and restoring smartphone data Select the Wireless Synchronization checkbox Synchronize organizer data over the wireless networkAbout synchronization conflicts Manage data synchronization conflicts Calendar basics Switch calendar viewsGo to a specific date in the calendar Schedule a meeting or an appointment Switch calendars Set an alarm in the calendarMeetings View your calendar when responding to a meeting Delete an appointment, meeting, or alarmRespond to a meeting invitation Check availability of meeting participants Forward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Click Invite Attendee, Change Attendee, or Remove Attendee Change how the calendar is displayed Calendar optionsChange options for reminders Change options for multiple calendars Conference call meetings Change the default calendarChange how long your smartphone stores calendar entries Show tasks in the calendar Create a conference call meeting from your computer Create a conference call meeting from your smartphoneEnter a conference call meeting Example Cant set some fields when scheduling appointments Troubleshooting CalendarCant schedule appointments that span multiple days Save your conference call information Cant enter a conference call with the Join Now option Contacts How to ContactsContact basics Add a pause or a wait to a phone number Create a custom contact fieldChange or delete a contact Click Add Pause or Add Wait Search for a contact Change or delete a SIM card contactSave Key Delete All Change or delete a contact picture Add a contact picture for caller IDAbout categories Select Picture Categorize a contact, task, or memo Synchronizing contactsCreate a category for contacts, tasks, or memos Synchronize organizer data over the wireless network Create a personal distribution list Personal distribution listsChange or delete a personal distribution list Multiple contact lists Change the default contact listContact list options About multiple contact lists View the number of contacts stored on your smartphone Change the display options for contactsSort contacts or tasks Change how contact names appear in Remote Lookup results Contact list field data isnt appearing on my computer Troubleshooting Contacts My contact pictures keep changing Clock How to ClockSet the date and time Display a second time zone on the clock Change the clock face Turn on the alarm Set options for bedside clock mode Silence the alarmTurn on bedside clock mode Change timer notification options Use the timerUse the stopwatch Time on my smartphone isnt correct Troubleshooting Clock Create a task or memo Tasks and memosSend a task or memo Change or delete a task or memo Hide completed tasks Change the status of a taskShow tasks in the calendar Synchronizing tasks and memos Synchronize organizer data over the wireless networkAbout synchronization and reconciliation About synchronization conflicts About backing up and restoring smartphone dataManage data synchronization conflicts Categorize a contact, task, or memo About categoriesCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing How to TypingTyping icons Typing basics Highlight, cut, copy, or paste text Type a symbolType a special character or letter with an accent Hide the keyboard Typing input methods Switch typing input methods when youre typing Type text using the predictive input methodType text using SureType technology Find more information about typing in other languages Type text using multi-tap Set the trackpad sensitivity Turn on or turn off trackpad soundsSet the touch screen sensitivity Set the cursor speed Word substitution Custom dictionaryAdd, change, or delete a word in the custom dictionary Stop adding items automatically to the custom dictionary Create a word substitution entry Undo a word substitution changeChange or delete a word substitution entry Click Typing and Language Word Substitution Turn off word substitution Spelling checkerChange options for checking spelling Click Typing and Language Spell Check Cant check spelling Troubleshooting TypingSureType technology doesnt recognize a word Have no Advanced Style Options Change your typing style Change the default keyboard for portrait view How to KeyboardKeyboard Change the keyboard layout Assign an application to a convenience key Show or hide key indicatorsTurn on key tones No application opens when I press a Convenience key Troubleshooting Keyboard 223 Language How to LanguageAbout typing input languages Add a language to your smartphone Use the language key to switch typing input languages Use a shortcut for switching typing input languagesChange an input or display language Some characters dont appear correctly on my smartphone Troubleshooting LanguageCant find a display language on my smartphone Screen display How to Screen displayUse a picture as your smartphone wallpaper Set options for backlighting About organizing application icons Organizing applications on the Home screen Add, rename, or delete a folder on the home screen Add a message that appears when your smartphone is locked Turn off pop-up menus Turn on flashing LED notification for wireless coverage Themes Use grayscale or reverse contrast for the screen displayAbout themes No application opens when I press a Convenience key Troubleshooting Screen displayPop-up menu appears when I touch the screen My display changed Click Device Location Settings How to GPS technologyGPS technology Turn off location aiding or location data Prevent others from tracking your location Set the GPS receiver that you use to track your movementGet your GPS location Cant use GPS technology Troubleshooting GPS technology Compass How to CompassAbout the compass View location on a map from the compass Change options for the compass Calibrate the compass manuallyIm not receiving an accurate reading from the compass Maps How to MapsMap basics Get directions Send a location View an address on a map using a linkCopy a location Zoom in to or out from a map Pan a map Map favoritesAdd a location to your list of favorites View your favorite locations on a map Delete a location from your list of favorites Promotions and couponsFind promotions near you View a coupon or a Groupon offer Personalize Maps Change the font settings for mapsChange the units of measure for maps View more promotion details Change the Backlight Timeout When Battery Level field Keep backlighting on when you track your movementChange the display language for maps Troubleshooting Maps Applications How to ApplicationsAbout multitasking Close an app so that it is not running in the background Require your smartphone password before adding an appView properties for an application Click Device Application Management Delete an application Troubleshooting ApplicationsView the size of an application database Deleted an app that I want back Error message and cause Possible solution Error messages BlackBerry Device Software 249 Click Install update Related information BlackBerry ID How to BlackBerry IDCreate a BlackBerry ID Change your BlackBerry ID information Update the BlackBerry Device Software How to BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device Software Key View Result Downgrade Click Device Software Updates Troubleshooting BlackBerry Device Software My smartphone responds slowly or freezes Manage Connections How to Mobile networkMobile network Roaming About roaming and international roaming Turn on or turn off airplane mode Turn on or turn off data service or set roaming options Switch wireless networks manuallyClick Networks and Connections Mobile Network Highlight a wireless network Press the key Delete 260 Turn on flashing LED notification for wireless coverage Change the connection speed for the wireless networkChange the order of preferred networks Indicator Description Wireless coverage indicators Error messages Data service unavailable Description Troubleshooting Mobile networkPossible solutions Cant connect to the mobile network How to Wi-Fi technology Wi-Fi technology Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi networkConnect to a Wi-Fi network manually Click Wi-Fi Network Turn on or turn off the prompt that appears for hotspots Click Wi-Fi Network Saved Wi-Fi NetworksClick Save and Connect Related information Ssid Options for saved Wi-Fi networks Common options WPA/WPA2 Personal options WEP optionsWPA/WPA2 Enterprise options Wi-Fi calling About Wi-Fi calling Install a root certificate on your smartphoneChange your Wi-Fi calling preferences Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Connection permissions for third-party applications Set options for Wi-Fi diagnostic reports About using Wi-Fi with VPN and software tokens Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technology My smartphone drops calls made using Wi-Fi calling How to Mobile Hotspot mode Mobile Hotspot modeMobile Hotspot mode basics About Mobile Hotspot mode Stop connected devices from exchanging data Mobile Hotspot mode optionsView information about your mobile hotspot Change your mobile hotspot name About using Bluetooth technology in Mobile Hotspot modeView information about a connected device Click Networks and Connections Mobile Hotspot Connections Submit a Mobile Hotspot diagnostic report Troubleshooting Mobile Hotspot modeCant use my smartphone as a mobile hotspot Cant connect multiple devices to my mobile hotspot How to Bluetooth technology Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technology Click Networks and Connections Bluetooth Connections Share contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callSend a file Rename or delete a paired Bluetooth enabled device Send contact cards using Bluetooth technologyPress the key Send Contact Card Send Using Bluetooth Make your smartphone discoverable Bluetooth profiles Bluetooth technology options Wireless Bypass Turn off a Bluetooth profile Turn off or turn on the Bluetooth connection notification Change the pairing name for your BlackBerry smartphoneRestrict outgoing calls Change the Contacts Transfer field Turn off automatic reconnection to Bluetooth enabled devices Turn off the prompt that appears when connecting or pairing My list of paired Bluetooth devices doesnt appear Troubleshooting Bluetooth technologyClear the Connect on Power Up checkbox Cannot find files sent to me over a Bluetooth connection Cant type a passkey on a Bluetooth enabled deviceLose my connection with a Bluetooth enabled car kit Cant send or receive files Cant share contacts with a paired Bluetooth enabled device NFC technology How to NFC technologyAbout NFC technology Turn on or turn off NFC technology Send a file using BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry TagSend contact cards using BlackBerry Tag Send a webpage using BlackBerry Tag About smart tags Smart tagsView, save, or delete a smart tag Create a smart tag Change a smart tag Share a smart tagDisplay a smart tag as a QR code Save a QR code as a smart tag View your list of favorite smart tags Copy Bluetooth pairing information to a writeable smart tag NFC technology options Play a sound alert when NFC technology makes a connectionClick Networks and Connections Near Field Communication NFC doesnt appear on the Manage Connections screen Troubleshooting NFC technologyMy smartphone doesnt respond to NFC technology 296 Share media files using the media server How to Media serverMedia server About the media server Change the display name of the media server Click Access ControlClick Preferences Click Preferences Edit About the Smart Accessories application Smart accessoriesSet up a new dock Change a dock profile Click Device Smart AccessoriesDelete a saved dock profile How to Power and battery Power and batteryRemove the battery door Insert the SIM card Insert the media card and battery Check the battery power level Reset your smartphoneSet your smartphone to turn on and turn off automatically Turn off your smartphone Turn on or turn off battery saving mode About battery saving modeTurn on or turn off Application Resource Monitor Click Device Application Resource Monitor My battery life is shorter than I expected Troubleshooting Power and battery Storage space and media cards How to Storage space and media cardsAbout media cards Supported media cards Insert the SIM card Click Device Storage Press the key Enable USB Mass Storage Turn on or turn off USB mass storage modeTurn on or turn off media card support Back up smartphone data to your media card Click Continue Restore smartphone data from your media card About compression Format your media card or built-in media storageAbout file encryption Turn on encryption Click Device Storage Related information View the amount of storage space used by media files My smartphone doesnt recognize my media card Troubleshooting Storage space and media cardsApplication storage on my smartphone is low Search for an item using voice enabled search How to SearchSearch Search for an item Change search options Change the language for voice enabled searchClick Device Search Field Description Message search criteria View, change, or delete a saved search Do more with your message search resultsSearch for text in a message, in a file, or on a webpage Dont get any voice enabled search results Troubleshooting SearchSearch for a contact 318 Security How to SecuritySecurity basics Restoring your data Set or change your smartphone password Lock or unlock your smartphone Set a limit for smartphone password attempts About Parental Controls Parental ControlsTurn on Parental Controls Turn off Parental Controls Change Parental Controls About the Password Keeper Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password Keeper Prevent password copying Copy a passwordHide or show passwords in the Password Keeper Generate a random password About encrypting data and files on your smartphone EncryptionTurn on encryption Generate an encryption key Set encryption strengthClick Security Security Status Information Click Regenerate Encryption Key About memory cleaning Memory cleaningSIM card Protect your SIM card with a PIN code Create a shortcut for the memory cleaning application Turn on memory cleaningClick Security Advanced Security Settings Memory Cleaning About certificates and certificate enrollment Certificates and PGP keysAbout PGP keys About the trust status of certificates and PGP keys Download a personal PGP key from the PGP Universal Server Download a certificate from a certification authorityClick Add To Key Store Related information Click Security PGP Send or delete a certificate or PGP key Import certificates or PGP keys from a media cardView details for a certificate or PGP key View one type of certificate or PGP key View the certificate chain for a certificate Click Security Advanced Security Settings Certificates Change the trust status of a certificate or PGP key Status indicators for certification authority profilesPress the key Fetch Status or Fetch Chain Status Certificate revocation reasons Revoke a certificate or PGP keyPGP key revocation reasons Press the key Associate Addresses Add an email address to a certificate Clear the PGP data cache Certificate serversAdd or delete a certificate server Click Security PGP Press the key Clear Universal Cache Change connection information for a certificate server Connection options for LDAP-enabled serversConnection options for Ocsp and CRL servers Send connection information for a certificate server Key store Change the key store passwordAbout the key store Press the key Email Server or PIN Server Turn off automatic backup and restore of key store data Change when your smartphone deletes the key store passwordClick Security Advanced Security Settings Key Stores Clear the Allow Key Store Backup/Restore checkbox About using a smart card with your smartphoneSmart cards Change the refresh rate for certificate revocation lists Import a certificate from a smart card Turn on two-factor authenticationSelect the Lock On Card Removal checkbox Turn off smart password entry About smart password entryPrerequisites Using authentication certificates Clear the Smart Password Entry checkbox Store the passphrase for your smart card on your smartphone Use a certificate to authenticate your smart card View IT policy rules that are set for your smartphone VPN settingsVerify security software manually About VPN profiles Third-party application control Reset connection permissions for third-party applicationsSet permissions for a third-party application Permissions Press the key Apply Defaults to All Turn on safe modeClick Device Advanced System Settings TCP IP Turn off a prompt for a third-party application connection Application Management Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Run, view, send, or delete a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book Click Device Advanced System Settings Service Book Cant run or submit a diagnostic report Set a default recipient for diagnostic reports Run, view, send, or delete a diagnostic report Reconcile email over the wireless network manually How to SynchronizationTurn on or turn off wireless email reconciliation Synchronization Manage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 359 How to Accessibility Accessibility optionsScreen accessibility options Change the display font Turn on or turn off event sounds Audio and phone accessibility optionsAdd or delete a contact alert About hearing aid mode Hearing aid modeTurn on hearing aid mode Press the key Options Hearing Aid Mode Available voice commands Voice dialing Perform an action using a voice command Click Typing and Input Word Substitution Typing accessibility options 365 Use the calculator CalculatorConvert a measurement Glossary Tap Root certificateTouch Legal notice 370 User Guide 372 User Guide

Blackberry 9380 Troubleshooting Mobile Hotspot mode, Cant use my smartphone as a mobile hotspot

Models: 9380

User Guide

Related information

Submit a Mobile Hotspot diagnostic report

2.Click Networks and Connections > Mobile Hotspot Connections.

Troubleshooting: Mobile Hotspot mode

I can't use my smartphone as a mobile hotspot

Related information

I can't connect multiple devices to my mobile hotspot