Troubleshooting
I cannot send messages.
Try performing the following actions:
•Verify that your BlackBerry® device is connected to the wireless network. If you are
not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
•If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
•If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device.
•If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press
the Menu key. Click Register Now.
• Resend the message. Open the message. Press the Menu key. Click Resend.
I am not receiving messages .
Try performing the following actions:
1.Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
2.If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device.
3.If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press
the Menu key. | Click Register Now. |
4.If you use email message filters, verify that your email message filter options are set correctly.
I cannot make or receive calls.
Try performing the following actions:
1.Verify that your BlackBerry device is connected to the wireless network.
2.If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
3.If you have traveled to another country and you have not changed your
4.If you are not receiving calls, verify that call blocking and call forwarding are turned off.
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