Troubleshooting
If not used for a few
iminutes, the remote's display will go blank to
save the batteries.
B Simply press any button on the remote to bring up the display.
2.Remote control will not activate / no number with rotating digit
BEnsure that you are standing directly in front of the water heater when attempting to activate.
B Ensure that no other device in the area, such as a cordless phone, is operating on a frequency similar to the remote (915 MHz) and causing interference.
B Double check all wire connections made under section 4.1 or section
5.1of the remote control manual. Pay close attention to the wire con- necting the remote's PCB to the heater's main PCB.
3.Remote display shows "- -" only
B Verify the water heater's ON/OFF switch is turned to the ON (I) position. If the water heater's display is still blank, verify the heater is plugged into a live 120VAC/ 60Hz properly grounded outlet.
BVerify there is proper voltage to the water heater (120VAC/60Htz).
B Verify the remote is within the maximum distance from the water heater of 98 feet.
B Ensure that no other device in the area, such as a cordless phone, is operating on a frequency similar to the remote (915 MHz) and causing interference
i | Large amounts of metal | ||||
or concrete | in | the | |||
| |||||
| structure | may | have a | ||
| blocking | effect | on | the | |
| remote's | signal. | This | ||
may alter the maximum distance allowable from the water heater.
B Move within direct line of sight of the water heater to see if signal will reconnect.
4.Error code and “ 
” symbol will not clear from remote
B Error codes cannot be reset by using the remote. All errors must be cleared by using the reset button 
on the water heater's control panel
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