Important information
Purchase information
Please take a moment to record the following basic information about your new Bosch washer.
This information will be helpful in the event you need to contact Customer Service or would like to order accessories or replacement parts.
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The
see illustration
The model number includes the slash and a two digit number (eg: "/27"). Please be sure to include the final 2 digit number when filling in your model number. This helps make sure any parts you may need are correctly matched to your specific machine.
Date of Purchase:___/___/_____
Where Purchased:___________________________
Customer service
Your washer does not require any special care other than the maintenance and care mentioned in this manual. If you have a problem with your washer, please consult
~Troubleshooting; Page 29
This may save you money. If a technician comes out to advise you of information that is in the Troubleshooting table you may be charged, even if your washer is still under warranty.
If service becomes necessary, contact your dealer or installer or an authorized service center. Do not attempt to repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty.
If you are having a problem with your washing machine and are not pleased with the service you have received, please follow these steps:
1.Contact your installer or the Authorized Service Contractor in your area and explain to them why you are not satisfied. This will usually correct the problem.
2.If after working with your installer or service technician the problem still has not been resolved to your satisfaction, please let us know either by writing to us at:
BSH Home Appliances 1901 Mainstreet, Suite 600 Irvine, CA 92614
or calling us at:
When writing or calling please have the following information available:
▯
▯FD (serial) number
▯Date of Original Purchase (receipt required)
▯Date Problem Occurred
▯Explanation of Problem
If writing, please also include a daytime telephone number and a copy of the sales invoice.
When calling Customer Service, please be ready to provide the model number
Additional information is available at our website.
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