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| Reference |
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| Troubleshooting |
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| Problem | What to do | |
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| System doesn’t do | • Make sure the unit is turned on. | |
| anything | • Make sure the power cord is inserted securely into the Acoustimass® module and plugged | |
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| firmly into an operating AC wall outlet. |
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| • Be sure to select a source (CD/DVD, AM/FM, etc.). | |
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| • Unplug the Acoustimass module power cord from the outlet for one minute, then reconnect | |
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| it. This allows the unit to reset itself. After reconnecting the power cord, wait for the mes- |
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| sage, “BOSE 321” to appear on the media center display. |
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| Disc won’t eject | • Turn off the unit. | |
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| • Unplug the Acoustimass module power cord from the outlet for one minute, then recon- | |
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| nect it. This allows the unit to reset itself. |
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| • Unplug the Acoustimass module power cord from the outlet for one minute, then recon- | |
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| nect it. This allows the unit to reset itself. |
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| • Before powering on, press and hold STOP/EJECT. | |
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| No sound | • | Increase the volume. |
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| • Check to see if MUTE is lit on the display. If it is, press the Mute button on the remote con- | |
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| trol to unmute the sound. |
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| • Make sure the module cable and speaker cable are firmly seated in the media center jacks | |
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| and the |
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| jack. |
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| • | Check speaker connections. |
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| • Turn the media center off for 10 seconds, then on again, to restore communication | |
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| between the media center and the speakers. |
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| • Check the connections for any external components. Make sure to select the correct | |
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| source for the desired input. |
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| • Be sure the disc is placed correctly, | |
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| • Connect the FM and AM antennas. | |
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| • Unplug the Acoustimass module power cord from the outlet for a minute, then reconnect it. | |
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| This allows the unit to reset itself. |
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| Sound, but no picture | • Make sure the TV is on. | |
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| • When playing a DVD or other video source, make sure the TV is set for TV/Video. See | |
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| “Make note of the video input jack you use” on page 17. |
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| Remote control is | • Check batteries and their polarity (+ and | |
| inconsistent or does not |
| on page 44. |
| work | • Point the remote control at the media center. | |
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| Radio does not work | • Make sure antennas are connected properly. | |
| or has poor reception | • Move AM antenna at least 20 inches (50 cm) from the media center. | |
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| • Adjust antenna position to improve reception. | |
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| • AM antenna must be upright. | |
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| • Move antennas farther from TV or other electronic equipment. | |
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| • You may be in an area of weak signal coverage. | |
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| DVD or CD does not | • Check to see if the play symbol in the display is lit. | |
| play | • After pressing the CD/DVD button, wait a few seconds before pressing Play. | |
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| • Make sure the disc is properly inserted (label side up). | |
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| • Eject the disc and try loading it again. | |
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| • There may be dirt or dust on the disc. Clean the disc. See “Cleaning discs” on page 44. | |
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| • The disc may be defective. Try another disc. | |
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| • Make sure region codes for both the DVD and player match. See “Check for region code | |
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| compatibility” on page 5. |
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English
AM271966_00_V.pdf August 18, 2003
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