57
Error
Code Status
Message Possible Cause Remedy
scanner was ready.
If a problem still occurs after you checked the Status Message and Error code (previous table), please check
the following items. If the scanner still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom Possible Cause Remedy
The LED does not light
when the power switch is
turned ON.
(1) Power cord is not plugged in.
(2) Problem with power supply.
(1) Insert the power plug firmly.
See page 18.
(2) Disconnect the scanner from the electric
outlet and call for service.
The computer does not
recognize the scanner.
(1) Scanner is not connected to the
computer correctly.
(2) Scanner is not properly configured via
“Found New hardware”.
(1) Connect the cables correctly. See page
18.
(2) Uninstall the scanner from PC. Register
the scanner hardware again. (Refer to the
Initial Setup and Installation section. See
page 18.
The USB interface of the computer is not
installed correctly.
Check your computer USB interface and
see if it is configured via Device Manager’s
properties.
The scanner is connected via USB hub. Do not connect via USB hub.
USB connection
The USB cable does not have a High-
Speed logo. .
Use the cable provided with the Sidekick
scanner.
The computer cannot recognize the SCSI
card.
Check your computer whether the SCSI
card is installed correctly using the device
manager’s property.
The same ID number is used for the
scanner and the other device.
Use different SCSI ID numbers for each
device.
The terminator is not set correctly.
If the scanner is the last device in the SCSI
chain, set the DIP switch of SCSI terminator
to Enable.
If the scanner is not the last device in the
SCSI chain, set the DIP switch of SCSI
terminator to Disable. See page 59.
SCSI connection
(1200/1400 Model Only)
The scanner was turned on after the
computer was turned on.
Turn the computer OFF. Turn the scanner
ON, and then turn the computer ON again.
Scan speed is running to
slow at USB connection. The scanner is connected with USB 1.1. Connect with USB 2.0. Verify USB type per
page 51.