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Symptom Possible Cause Remedy The ADF does not open
when the ADF door
release is pushed.
The ADF door is not closed properly. Push the ADF door release again after you
close the ADF door, until it is locked.
The document has been
loaded on the feed tray.
But the scanner does not
start scanning.
The document is not loaded properly. Load the document correctly.
See page 22
The sensor cannot detect the document
as the edge of the document is curled. Flatten the document and load it again.
The rollers are dirty. Clean all of the rollers.
See page 36
The rollers have reached their life
expectancy.
Replace the paper feed roller, retard roller
modules and sensor rollers. See page 41
The document is curled or folded. Flatten the document and load it again after
reducing the pages.
An irregular type document needs to be
scanned.
Make a copy of the document on specified
paper and scan the copy.
Multifeed or skewing
problems occur
frequently or the scanner
stops loading while
scanning.
The document has a length of less than
70 mm (2.75 in).
Make a copy of the document on paper of
the specified size and scan the copy.
The scanned document
is blank.
The document to be scanned was loaded
face down (upside down).
Load the document correctly.
See page 22
The CIS glasses are dirty. Clean the CIS glasses.
See page 39
Vertical lines appear on
the scanned document.
The sensor rollers are dirty. Clean the sensor rollers.
See page 39
The scanning density is
uneven.
The CIS glasses or the sensor rollers are
dirty.
Clean the CIS glasses and the sensor
rollers. See page 39
The color of the scanned
document is extremely
different from the original
document.
The setting of the PC display or the
monitor is wrong. Adjust the display and monitor setting.
Dark spots or noise
appear on the scanned
documents.
The CIS glasses or the sensor rollers are
dirty.
Clean the CIS glasses and the sensor
rollers. See page 39
"Image Crop" failures
with VRS based
scanning
Unwanted objects (paper / dust) on CIS
sensor roller.
Examine and clean the sensor roller(s) as
necessary. See page 39