Symptom | Possible Cause | Remedy | |
The ADF does not open |
| Push the ADF door release again after you | |
when the ADF door | The ADF door is not closed properly. | ||
close the ADF door, until it is locked. | |||
release is pushed. |
| ||
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| ||
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| |
The document has been |
| Load the document correctly. | |
loaded on the feed tray. | The document is not loaded properly. | ||
See page 22 | |||
But the scanner does not |
| ||
start scanning. |
|
| |
| The sensor cannot detect the document | Flatten the document and load it again. | |
| as the edge of the document is curled. | ||
|
| ||
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| |
| The rollers are dirty. | Clean all of the rollers. | |
| See page 36 | ||
|
| ||
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|
| |
| The rollers have reached their life | Replace the paper feed roller, retard roller | |
Multifeed or skewing | expectancy. | modules and sensor rollers. See page 41 | |
|
| ||
problems occur |
| Flatten the document and load it again after | |
frequently or the scanner | The document is curled or folded. | ||
reducing the pages. | |||
stops loading while |
| ||
|
| ||
scanning. |
|
| |
An irregular type document needs to be | Make a copy of the document on specified | ||
| |||
| scanned. | paper and scan the copy. | |
|
|
| |
| The document has a length of less than | Make a copy of the document on paper of | |
| 70 mm (2.75 in). | the specified size and scan the copy. | |
|
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| |
The scanned document | The document to be scanned was loaded | Load the document correctly. | |
is blank. | face down (upside down). | See page 22 | |
|
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| |
| The CIS glasses are dirty. | Clean the CIS glasses. | |
Vertical lines appear on | See page 39 | ||
| |||
|
| ||
the scanned document. | The sensor rollers are dirty. | Clean the sensor rollers. | |
| |||
| See page 39 | ||
|
| ||
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| |
The scanning density is | The CIS glasses or the sensor rollers are | Clean the CIS glasses and the sensor | |
uneven. | dirty. | rollers. See page 39 | |
|
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| |
The color of the scanned | The setting of the PC display or the |
| |
document is extremely | Adjust the display and monitor setting. | ||
different from the original | monitor is wrong. | ||
| |||
document. |
|
| |
Dark spots or noise | The CIS glasses or the sensor rollers are | Clean the CIS glasses and the sensor | |
appear on the scanned | |||
dirty. | rollers. See page 39 | ||
documents. | |||
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| ||
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|
| |
"Image Crop" failures | Unwanted objects (paper / dust) on CIS | Examine and clean the sensor roller(s) as | |
with VRS based | |||
sensor roller. | necessary. See page 39 | ||
scanning | |||
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