Brother 1840C, 3240C If you are having difficulty with your machine

10 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE

If you are having difficulty with your machine

If you think there is a problem with your machine, check the chart

below and follow the troubl eshooting tips.

The Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com.

DIFFICULTY SUGGESTIONS

Printing

No printout Check the interface cable connection on both the machine and your

computer.

Check the machine is plugged in and not in the Power Save condi tion.

One or more ink cartridges are empty. (See Replacing the ink cart ridges

on page 10-23.)

Check to see if the LCD is showing an error message. (See Error

messages on page 10-1.)

Poor quality print. Check the print quality. (See Checking the print quality on page 10-14.)

Make sure the Printer Driver or Paper Type setting in the menu matches

the type of paper you are using. (See Media Type on page 1-8 in

Software User’s Guide on the CD-ROM and Setting the Paper Type on

page 2-6.)

Make sure your ink cartridges are fresh. Cartridges remain fresh for up

to two years if kept in their original packaging, after that the ink may

become clogged. Cartridge expiration dates are p rinted on the package.

Try using the recommended types of paper. (See About paper on page

1-9.)

The recommended environment for your machine is between 20°C to

33°C.

White horizontal lines appear

in text or graphics.

Clean the print head. (See Cleaning the print head on page 10-13.)

Try using the recommended types of paper. (See About paper on page

1-9.)

If horizontal bands appear when using plain paper, use the 'En hanced

Normal Printing' mode to help avoid banding on some types of p lain

paper. In the printer driver 'Basic' tab, click 'Settings', and chec k

'Enhanced Normal Printing'.

If you continue to have horizontal bands, change the Media Type

selection to 'Slow Drying Paper' in the printer driver 'Basic' tab to he lp

enhance the print quality.

The machine prints blank

pages.

Clean the print head. (See Cleaning the print head on page 10-13.)

Characters and lines are

stacked. Check the printing alignment. (See Checking the printing alignment on

page 10-16.)

Printed text or images are

skewed.

Make sure the paper is loaded properly in the paper tray and the paper

side guide is adjusted correctly. (See How to load paper, en velopes and

post cards on page 1-14.)

Contents

Main If you need to call Customer Service APPROVAL INFORMATION Compilation and Publication Notice Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any mainte nance. WARNING Page Choosing a location Quick Reference Guide Page Table of Contents Page Page Page 10 A Page Page Using this Guide Finding information Symbols used in this Guide Introduction Page 1 One-Touch keys 2 Ink Management 3 4 5 Mode keys: 6 Liquid Crystal Display (LCD) 7 Dial Pad 8 Navigation keys: 9 0 Turning the machine to Power Save condition Power Save Setting 6.P.Save Setting Fax Receive:Off. (See Turning the machine to Power Save condition on page 1-5.) Press Menu/Set, 1, 6. Load documents Using the automatic docum ent feeder (ADF) Recommended environment Page About paper Recommended Paper Handling and using special pape r INTRODUCTION 1 - 11 Paper type and size for each operation Paper Type Paper Size Usage 1 - 12 INTRODUCTION Paper weight, thickness and capacity * Up to 50 sheets for Legal size paper (80 gsm). * Up to 100 sheets of 80 gsm. paper tray. Paper capacity of the output paper tray Paper Type Weight Thickness No. of sheets Printable area Page Page To load envelopes Page About fax machines Fax tones and handshake Colour Start ECM (Error Correction Mode) Initial Setup Setting the Date and Time Setting Tone or Pulse dialling m ode (Not available in New Zealan d) Getting started Setting the Station ID Setting the Phone Line Type General Setup Setting the Mode Timer (MFC-3240C only) Setting the Mode Timer (FAX-1840C only) Press Stop/Exit. Setting the Paper Ty pe Setting the Paper Size Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Turning on Automatic Daylight Savings Time Setting the LCD Contrast Setup Send One-Touch dialling Speed-Dialling Search Fax Redial How to Fax (B&W and Colour) Page Basic sending operations Sending faxes using multiple se ttings Contrast Fax Resolution Dual Access (Not available f or colour faxes) Real Time Transmission Checking job status Cancelling a fax in progress Cancelling a scheduled job Advanced sending operations Overseas Mode Delayed Fax (Not available f or colour faxes) Delayed Batch Transmission (Not available for colour faxes) Setup for Polled Transmit (Standard) (Not available for colour f axes) Setup for Polled Transmit with Secu re Code (Not available for colour faxes) TX Lock (Key Lock for some co untries) Page Page SETUP RECEIVE 4 - 1 Basic receiving operations Choosing the Receive Mode Setup Receive Setting the Ring Delay Setting the F/T Ring Time (Fax/Tel mode only) Fax Detect (MFC-3240C only) Fax Detect (FAX-1840C only) Printing a reduced incoming fax (Auto Reduction) Receiving a fax at the end of a conversation Printing a fax from the m emory Reception into memory (Not available for colour fax reception) Polling Page Page Storing numbers for easy dialling Storing One-Touch Dial numbers Shift Quick-Dial numbers and dialling options Storing Speed-Dial numbers Changing One-Touch and Speed-Dial numbers Stop/Exit Setting up Groups for Broadcasting Page Dialling options Access codes and credit c ard numbers Pause Tone or Pulse (Not available in New Zea land) Telephone (voice) operation (FAX-1840C only) How to dial Making a telephone call Tel Mute (FAX-1840C only) Remote Fax Options (Not available for colour faxes) Setting Fax Storage Turning off Remote Fax Options Setting your Remote Access Code Remote Retrieval Remote commands Page Fax settings and activity Customizing the Transmissi on Verification Report Printing reports Setting the Journal Period Printing reports Using the machine as a copier Enter Copy mode Making copies Page Using the temporary Copy keys (Temporary settings) Increasing copy speed or quality Quality Changing the temporary copy setti ngs Use the Options key to quickly set the following copy settings temporarily for the n ext copy. Enlarging or reducing the image copied You can select the following enlargement or reduction ratios. Press Options and or to select Page Page Page Making N in 1 copies or a poster (Page Layout) Page Changing the default copy settings Increasing copy speed or qu ality Adjusting brightness Adjusting contrast Adjusting colour saturation Legal limitations Important information Important Information for Australia IMPORTANT-For Your Safety. Disconnect device International ENERGY STAR Compliance Statement Important safety instructions Page Important Information for New Zealand Page Page IMPORTANT-For Your Safety Disconnect device IMPORTANT NOTICE Important Information for Some Countries Page Page Trademarks TROUBLESHOOTING AND ROUTINE MAINTENANCE 10 - 1 Troubleshooting Error messages Troubleshooting and routine maintenance 10 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 10 - 3 Page Page Page Page 10 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your machine TROUBLESHOOTING AND ROUTINE MAINTENANCE 10 - 9 10 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 10 - 11 Compatibility How to improve print quality Cleaning the print head Checking the print qu ality Page Checking the printing al ignment Checking the ink volume Packing and shipping the machine Page Page Page Cleaning the machine Printe r Platen Replacing the ink cartridg es Page Page Page A Telephone Service for Australia Telstra FaxStream Duet (Distinctive Ringing) What is the Advantage of using Telstra FaxStream Duet Function? Appendix A How does Telstra FaxStream Duet Work? Caller ID (Caller IDentification) How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings The Caller ID is Stored in Your MFC Memo ry Page Telephone Service for New Zealand FaxAbility How Will the Fax Machine Treat All Other Numbers? What is the Advantage of Using the FaxAbility Function? How Does FaxAbility Work? How to Turn FaxAbility OFF or ON Caller ID (Caller IDentification) Advantages of Caller ID How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings Page Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Setting the Distinctive Ringing Caller ID (For Singapore and Hong Kong) Page Advanced receiving operations Operation from extension telephones Fax/Tel mode Fax/Tel mode in the Power Save co ndition Using a cordless external handset Changing the remote codes Connecting an external device to your machine Connecting an external telephone Connecting an external teleph one answering device (TAD) Sequence Page Recording outgoing message (OGM) on an external TAD Multi-line connections (PBX) (For Australia and New Zealand only) If you are installing the machine to work with a PBX Custom features on your phone line B On-screen programming Menu table Memory storage Appendix B Navigation keys .... B - 3 APPENDIX B to exit Select & Set Select & Set to accept APPENDIX B B - 4 B - 5 APPENDIX B APPENDIX B B - 6 B - 7 APPENDIX B APPENDIX B B - 8 Entering Text Inserting spaces Making corrections Stop/Exit Repeating letters Page G Glossary Page Page Mono Start or Colour Start to start the dialling process. Page S Product description General Specifications Page Print media Copy Fax Scanner (MFC-3240C only) Printer http://solutions.brother.com SPECIFICATIONS S - 7 Interfaces Computer requirements USB A Full-Speed USB 2.0 cable that is no longer than 2.0 m* Consumable items Optional External Wireless Print/Scan Server (NC-2200w) (MFC-3240C only) Index A B C D E F G H I J L M Q R S T V REMOTE RETRIEVAL ACCESS CARD R - 1 Remote Retrieval Access card CCESS ETRIEVAL EMOTE O R - 2 Remote Commands Press . .