A
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an error message. The most common error messages are shown below.
You can correct most errors yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/. |
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Error Message | Cause | Action |
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Network connection failed. | The machine is not connected to a | Verify that the network connection |
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Verify that the network | network. | is good. |
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connection is good. |
| If the to Web button was pressed |
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| soon after the machine was turned |
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| on, the network connection may |
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| not have been established yet. |
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| Wait and try again. |
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Connection failed to server | Network or server settings are | Confirm that network settings are |
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. Check network settings. | incorrect. | correct, or wait and try again later. |
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| There is a problem with the network or | If the to Web button was pressed |
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| server. | soon after the machine was turned |
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| on, the network connection may |
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| not have been established yet. |
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| Wait and try again. |
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Connection failed to server | Date and time settings are incorrect. | Set the date and time correctly. Note |
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. Wrong Date&Time. |
| that if the machine's power cord is |
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| disconnected, the date and time |
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| settings may be incorrect. |
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Authentication is invalid. | The machine's authentication | Apply for Brother Web Connect |
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Reissue temporary ID, | information (needed to access the | access again to receive a new |
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and register account again. | service) has expired or is invalid. | temporary ID, and then use the new |
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| ID to register the account to the |
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| machine (see How to apply for |
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| Brother Web Connect access |
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| on page 6 and How to register and |
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| delete accounts on the machine |
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| on page 8). |
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Failed to upload. | There is a problem with the file you | The file cannot be used. |
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Unsupported file | are trying to upload, such as one of |
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or corrupt data. | the following: |
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Confirm data of file. | The file exceeds the service's limit |
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| on number of pixels, file size, etc. |
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| The file type is not supported. |
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| The file is corrupted. |
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