Using Troubleshooting Tools
DIAGNOSTICS
The Customer Service Representative may ask you to open the Diagnostics screen. Remember to have an active phone line connected to your receiver.
1.Press MENU, select System Setup (6), and then select Diagnostics. The Diagnostics screen shows you various tests the Customer Service Representative may ask you to perform on your receiver:
•Connection - Tests for a valid receiver phone connection.
•Dial Out - If “No Dial Out Pending” is displayed, the receiver does not need to have its smart card records updated.
•Counters - Shows you a list of diagnostic counters. Use Page Up and Page Down to scroll through the list of counters displayed.
2.Select Cancel.
POINT DISH AND CHECK SWITCH
The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative.
1.Press MENU.
2.Select System Setup (6).
3.Select Installation (1).
4.Select Point Dish (1). This screen shows you information to help maximize your satellite signal. The bar at the bottom of the screen tells you the signal strength. Green is a good signal, while red indicates the signal is not acceptable or is from the wrong satellite.
5.Select Check Switch to display the Installation Summary screen. The Installation Summary screen tells you if you are receiving signals from the satellites and which
6.Select Test only if directed by the Customer Service Representative.
7.Select Cancel.
Tip: Before you do the telephone test, make sure that an active telephone line is connected to the Telephone Jack on the receiver back panel.
Tip: You can get a DSL filter from your Internet Service Provider or a local electronics parts store.
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