Chapter 5
Reference
HEARING A PROGRAM
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| What Is | Possible Reason | What to Do |
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| The receiver front panel | You may have muted the sound, or | Check the volume level on the TV or audio device. Turn off the |
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| Power light is on and | set the volume so low that you | mute or turn up the volume, as required. |
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| there is a good picture on | cannot hear it. | Check the audio connectors and cables from the receiver to the TV |
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| the TV set, but you do not | The audio connections may not be | or the sound system. |
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| hear any sound. | properly connected. | Check the TV speakers or the sound system. |
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| You hear a foreign | You may have set the receiver to an | Use the Alternate Audio Language menu to select the language |
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| language with a program. | alternate audio language. | that you prefer. |
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WATCHING A PROGRAM
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| What Is | Possible Reason | What to Do |
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| Happening |
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| The receiver front panel | The TV set may not be working | Make sure that the TV set is plugged into an electrical outlet. Make |
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| Power light is on, but the | properly. | sure the outlet has electrical power. Make sure that the TV is turned |
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| TV image: | If the TV and the receiver are | on. If the receiver is connected to the TV using only the RF or VHF |
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| is black (no picture), | working properly, there may be | connections, make sure that the TV is tuned to channel 3 or 4 |
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| interference with the satellite signal. | (whichever works best in your area) and that the receiver back |
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| is frozen, |
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| The TV may be wired to the wrong | panel Channel 3/4 Switch is set to the same channel as the TV. |
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| has breakups, |
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| input. | Make sure that the TV brightness and contrast are adjusted |
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| has “snow,” or |
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| correctly. |
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| shows small squares of |
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| Make sure that the TV is connected properly to the receiver. |
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| various colors. |
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| Make sure that the TV’s text mode and closed captioned features |
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| are turned off. Set the TV to SVIDEO or VIDEO input. |
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| Check that the system has been installed correctly. Make sure that |
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| all required coaxial cables are in place, and check that all cable |
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| connectors are tight and dry (for outdoor cables). |
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| Make sure that the satellite dish has a clear line of sight to the |
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| satellite. Check whether branches or leaves have grown into the line |
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| of sight. |
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| Make sure that the satellite dish is aimed at the satellite. Check the |
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| strength of the signal using the Point Dish and Signal Strength |
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| menu. Consult your installer to |
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| obtain the maximum possible signal strength. |
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| Note the local weather conditions. Heavy rain, snow, or cloud cover |
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| may be interfering with transmission of the satellite signal. Remove |
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| any snow or other debris which may have collected on the satellite |
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| dish. |
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| The receiver front panel | The TV set may not be working | Make sure that the TV brightness and contrast are adjusted |
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| Power light is on, and | properly. | correctly, and that the TV is working properly. |
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| there is a picture on the | If the receiver is connected to the TV | Make sure that the TV is connected properly to the receiver. |
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| TV screen, but the picture: | using only the RF or VHF | Check other nearby electrical devices as possible sources of |
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| has sparkles or is grainy, | connections, there may be a strong | interference. Check that all required coaxial cables are in place. |
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| local broadcast on the same channel, | Check for moisture or water leaking into all connections. Dry them |
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| has a herringbone pattern, |
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| or a channel adjacent to the one to | out if needed, then seal them with coaxial cable sealant. Check the |
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| lacks color or vertical |
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| which the TV is tuned. |
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| hold, or wobbles, or |
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| There may be interference from | dealer or installer. |
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| looks “washed out” or |
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| other nearby electrical devices (such |
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| fuzzy. |
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| as cellular telephones, computers, |
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| microwave ovens, radios, stereos, or |
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| TVs). |
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| A “black box” fills almost | You may have turned on the Closed | Using the TV remote control and/or menus displayed by the TV |
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| all of the TV screen. | Captioned feature on the TV, and put | (not the receiver remote control or the menus displayed by the |
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| that feature into Text mode. | receiver), turn off the closed captioned feature. |
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| The TV screen is all blue. | You may have connected the | Check your TV owner’s manual for the correct TV input to use for |
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| receiver to an input on the TV that is | the signal output from the receiver. |
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| incorrect for the signal output from |
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| the receiver. |
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Page 86
