Dish Network Solo 301 manual Hearing a Program

Chapter 5

Reference

HEARING A PROGRAM

What Is	Possible Reason	What to Do
Happening
The receiver front panel	You may have muted the sound, or	Check the volume level on the TV or audio device. Turn off the
Power light is on and	set the volume so low that you	mute or turn up the volume, as required.
there is a good picture on	cannot hear it.	Check the audio connectors and cables from the receiver to the TV
the TV set, but you do not	The audio connections may not be	or the sound system.
hear any sound.	properly connected.	Check the TV speakers or the sound system.
You hear a foreign	You may have set the receiver to an	Use the Alternate Audio Language menu to select the language
language with a program.	alternate audio language.	that you prefer.

WATCHING A PROGRAM

What Is	Possible Reason	What to Do
Happening
The receiver front panel	The TV set may not be working	Make sure that the TV set is plugged into an electrical outlet. Make
Power light is on, but the	properly.	sure the outlet has electrical power. Make sure that the TV is turned
TV image:	If the TV and the receiver are	on. If the receiver is connected to the TV using only the RF or VHF
is black (no picture),	working properly, there may be	connections, make sure that the TV is tuned to channel 3 or 4
	interference with the satellite signal.	(whichever works best in your area) and that the receiver back
is frozen,
	The TV may be wired to the wrong	panel Channel 3/4 Switch is set to the same channel as the TV.
has breakups,
	input.	Make sure that the TV brightness and contrast are adjusted
has “snow,” or
		correctly.
shows small squares of
		Make sure that the TV is connected properly to the receiver.
various colors.
		Make sure that the TV’s text mode and closed captioned features
		are turned off. Set the TV to SVIDEO or VIDEO input.
		Check that the system has been installed correctly. Make sure that
		all required coaxial cables are in place, and check that all cable
		connectors are tight and dry (for outdoor cables).
		Make sure that the satellite dish has a clear line of sight to the
		satellite. Check whether branches or leaves have grown into the line
		of sight.
		Make sure that the satellite dish is aimed at the satellite. Check the
		strength of the signal using the Point Dish and Signal Strength
		menu. Consult your installer to re-aim the dish, if necessary, to
		obtain the maximum possible signal strength.
		Note the local weather conditions. Heavy rain, snow, or cloud cover
		may be interfering with transmission of the satellite signal. Remove
		any snow or other debris which may have collected on the satellite
		dish.
The receiver front panel	The TV set may not be working	Make sure that the TV brightness and contrast are adjusted
Power light is on, and	properly.	correctly, and that the TV is working properly.
there is a picture on the	If the receiver is connected to the TV	Make sure that the TV is connected properly to the receiver.
TV screen, but the picture:	using only the RF or VHF	Check other nearby electrical devices as possible sources of
has sparkles or is grainy,	connections, there may be a strong	interference. Check that all required coaxial cables are in place.
	local broadcast on the same channel,	Check for moisture or water leaking into all connections. Dry them
has a herringbone pattern,
	or a channel adjacent to the one to	out if needed, then seal them with coaxial cable sealant. Check the
lacks color or vertical
	which the TV is tuned.	dish-to-receiver cable run length; if it is over 100 feet, call your
hold, or wobbles, or
	There may be interference from	dealer or installer.
looks “washed out” or
	other nearby electrical devices (such
fuzzy.
	as cellular telephones, computers,
	microwave ovens, radios, stereos, or
	TVs).
A “black box” fills almost	You may have turned on the Closed	Using the TV remote control and/or menus displayed by the TV
all of the TV screen.	Captioned feature on the TV, and put	(not the receiver remote control or the menus displayed by the
	that feature into Text mode.	receiver), turn off the closed captioned feature.
The TV screen is all blue.	You may have connected the	Check your TV owner’s manual for the correct TV input to use for
	receiver to an input on the TV that is	the signal output from the receiver.
	incorrect for the signal output from
	the receiver.

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