Chapter 4
Reference
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| Message Number | Possible Reason | What to Do |
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| You may not have connected the | Connect the receiver to an active telephone line. |
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| receiver to an active telephone line. | Make sure that the telephone line to which you connect the receiver |
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| Or, the telephone line may be | is working properly. |
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| defective. | Note: To be able to order pay per view programs, you must keep |
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| the receiver connected to an active telephone line at all times. If |
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| 078, 079, 080 |
| your setup includes more than one receiver, this applies to each |
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| receiver. The receiver uses the telephone line to make |
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| calls, usually in the middle of the night, to send information to the |
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| Customer Service Center. |
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| Maybe the receiver is connected to a | Install a DSL filter between the receiver and the telephone |
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| DSL (Digital Subscriber Line) | wall jack. |
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| phone line. |
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| You may have set up the receiver to | If you want to reset the receiver to its factory default settings, select |
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| 093 | reset itself back to the “factory | the Yes option. If not, select the No option. |
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| defaults,” that is, the settings it had |
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| when it was shipped from the |
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| factory. |
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DISHPRO TWIN LNBF
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| What’s Happening | What’s Wrong | What You Can Do |
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| When you run Check Switch, you do not | • The DishPro Twin LNBF may not be | • Check all cable connections in your |
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| see "Twin" identified as a Device or | properly connected. | system and run Check Switch again. |
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| LNB. All entries show "X"s. | • Cables may be too long, over 200 feet. | • Make sure cable length between |
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| receiver and DishPro Twin does not |
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| exceed 200 feet. Rerun check switch. |
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| • Cables may not be rated for 2150 | • Make sure cable is rated for 2150 |
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| MHz. | MHz. Rerun check switch. |
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| • You may have DishPro Adapter | • Remove the DishPro Adapter; this |
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| installed on a DishPro receiver. | device is only for |
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| receivers. Rerun check switch. |
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| • May have a | • Remove any |
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| LNB or incompatible accessory | LNBs or incompatible accessory |
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| device* in the system. | devices* from the system. All LNBs |
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| and switches must be DishPro. Rerun |
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| check switch. |
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| When you run Check Switch, you see | • The DishPro Twin LNBF is | • Check the point dish/signal screen to |
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| "Twin" identified as the Device/LNB and | connected but no satellite signal is | confirm you have satellite signal. If |
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| Satellite shows "Conn" but you do not see | present. | not, check your dish antenna to ensure |
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| "Satellite Reception Verified". |
| the DishPro Twin is installed |
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| properly, the dish is pointed/peaked |
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| on the satellite signal and there is |
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| nothing blocking the signal path to the |
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| dish. Rerun check switch. |
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| When you run Check Switch, you see | • The DishPro Twin is connected but | • Check the cable path between the |
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| "Satellite Reception Verified" but you see | something in the system may be | DishPro Twin and the receiver and |
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| "Feed" instead of "Twin" identified as the | blocking the switch commands. | remove any incompatible accessory |
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| Device/LNB. |
| devices*. Rerun check switch. |
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| When you run Check Switch, you do not | • Your box may need a software | • From point dish/signal screen, select |
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| see "Twin" identified as a Device or | upgrade. | 119 west satellite and an odd |
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| LNB, but odd transponders are detected |
| transponder greater than 10 (e.g., 11). |
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| only on one satellite. |
| Confirm satellite signal is present. |
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| Turn the receiver off and wait 30 |
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| minutes. Rerun check switch. |
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| • You may have DishPro Adapter | • Remove the DishPro Adapter; this |
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| installed on a DishPro receiver. | device is only for |
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| receivers. Rerun check switch. |
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| • May have a | • Remove any |
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| LNB in the system | LNBs from the system. All LNBs and |
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| switches must be DishPro. Rerun |
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| check switch. |
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Page 58