Troubleshooting

Solving display problems

Symptom

Cause

Action

Operator panel shows

The printer self test failed.

Turn the printer off, wait about 10 seconds, and turn the printer

only diamonds or is

 

on.

blank.

 

The clock appears on the operator panel. When the test is

 

 

 

 

completed, Ready appears.

 

 

If the messages do not appear, turn the printer off. For technical

 

 

support, contact the Lexmark Customer Support Center at

 

 

http://support.lexmark.com.

 

 

 

Menu settings changed

Settings in the software

Change the menu settings from the printer driver, the printer

from the operator panel

application, the printer

utilities, or the software application instead of the operator panel.

have no effect.

driver, or the printer

Disable the settings in the printer driver, the printer utilities, or the

 

utilities are overriding the

 

software application so the settings from the operator panel can

 

settings made from the

 

be changed.

 

operator panel.

 

 

 

 

 

LCD is too light or too

The LCD Contrast setting

Adjust the LCD Contrast setting. See Adjusting operator

dark.

is not adjusted.

panel contrast.

 

 

 

Solving printing problems

Symptom

Cause

Solution

Jobs do not print.

The printer is not ready to

Make sure Ready or Power Saver appears on the display

 

 

receive data.

before sending a job to print.

 

 

 

 

 

 

The standard bin is full.

Remove the stack of paper from the standard bin.

 

 

 

 

 

 

The specified tray is

Load paper in the tray.

 

 

empty.

See Loading media for detailed instructions.

 

 

 

 

 

 

 

 

 

The wrong printer driver is

Verify the selection of the printer driver associated with the

 

 

being used or printing to a

printer.

 

 

file has been tried.

If a USB port is in use, make sure the operating system and

 

 

 

 

 

 

printer driver are compatible.

 

 

 

 

 

 

The MarkNet N8000

Verify the proper configuration for the printer for network

 

 

Series internal print

printing.

 

 

server is not set up

See the drivers CD or the Lexmark Web site for information.

 

 

properly or is not

 

 

 

 

 

connected properly.

 

 

 

 

 

 

 

The wrong interface cable

Use a recommended interface cable.

 

 

is in use, or the cable is

See the Setup sheet for cable specifications.

 

 

not securely connected.

 

 

 

 

 

 

Held jobs do not print.

A formatting error has

Print the job. (Only part of the job may print.)

 

 

occurred.

Delete the job.

 

 

 

 

 

The printer has

Add an optional memory card.

 

 

insufficient memory.

Free up additional printer memory by scrolling through the list of

 

 

 

 

 

 

held jobs and deleting others sent to the printer.

 

 

 

 

 

 

The printer has received

Delete the job.

 

 

invalid data.

 

 

 

 

 

Solving display problems

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Lexmark C524, C520, C522 Solving display problems, Solving printing problems, Troubleshooting, Http//support.lexmark.com

C520, C524, C522 specifications

The Lexmark C522, C524, and C520 series printers represent a versatile line of color laser printers designed for small to medium-sized businesses that demand reliable performance and high-quality output. These printers are engineered to meet diverse printing needs while ensuring cost-effectiveness and ease of use.

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