Troubleshooting

Solving media feed problems

Symptom

Cause

Solution

Paper frequently jams.

Media that does not meet the

Use recommended media.

 

 

printer specifications is being used.

See the Card Stock & Label Guide available on our

 

 

 

 

 

 

Lexmark Web site at www.lexmark.com for detailed

 

 

 

specifications.

 

 

 

See Clearing jams for more information.

 

 

 

See Avoiding jams hints for information that can help

 

 

 

prevent jams from occurring.

 

 

 

 

 

 

Too much paper or too many

Make sure the stack of media loaded does not exceed

 

 

envelopes are loaded.

the maximum stack height indicated by the load line on

 

 

 

the tray or the stack height limiter on the multipurpose

 

 

 

feeder.

 

 

 

 

 

 

Guides in the selected tray are not

Move the guides in the tray to the correct position.

 

 

set to the appropriate position for

See Loading the standard tray and Loading the

 

 

the size paper loaded.

 

 

optional 500-sheet tray for detailed instructions.

 

 

 

 

 

 

 

 

 

The paper has absorbed moisture

Load paper from a fresh package.

 

 

due to high humidity.

Store paper in its original wrapper until it is loaded.

 

 

 

 

 

 

See Storing media for more information.

 

 

 

 

 

 

Some printer models do not have a

Remove media from the standard bin.

 

 

standard bin full sensor.

 

 

 

 

 

 

 

 

The standard bin media stop is not

Set the media stop in the standard bin to the correct

 

 

set to the correct position for the

position. See Using the media stop for more

 

 

media size.

information.

 

 

 

 

 

 

The multipurpose feeder door is

To reposition the multipurpose feeder door:

 

 

designed to tilt down to prevent

1

Remove media from the multipurpose feeder.

 

 

damage to it when the lower door is

 

 

2

Push the extensions back into place.

 

 

opened. This is a protective feature

 

 

of the printer.

3

Close the multipurpose feeder.

 

 

 

4

Open the multipurpose feeder.

 

 

 

5

Grasp the multipurpose feeder extension, and pull it

 

 

 

 

straight out until fully extended.

 

 

 

6

Load media into the multipurpose feeder.

 

 

 

 

 

 

 

The fuser may be installed

1

Turn the printer off.

 

 

incorrectly.

2

Open the upper door.

 

 

CAUTION: The fuser and the inside

 

 

3

Push down on the fuser handles while tightening

 

 

of the printer near the fuser may be

 

each fuser thumbscrew.

 

 

hot. Wait for the fuser to cool before

4

Close the upper door completely.

 

 

attempting to solve this problem.

 

 

5

Open the upper door completely.

 

 

 

 

 

 

6

Re-tighten each fuser thumbscrew completely.

 

 

 

7

Close the upper door completely.

 

 

 

8

Turn the printer on.

 

 

 

 

 

 

The fuser may be damaged.

Replace the fuser.

 

 

 

The Paper Jam

The entire media path is not

Clear media from the entire path, open the door

message remains after

cleared, or the door specified by the

indicated by the operator panel message, clear the

the jam is removed.

message has not been opened to

jam, and close the door. The printer resumes printing.

 

 

check for jams in this area.

See Identifying the media path for more information.

 

 

 

 

 

 

 

 

Solving media feed problems

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Lexmark C522, C524, C520 manual Solving media feed problems, See Loading the standard tray and Loading, Paper Jam

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