Lexmark C522, C524 Solving media feed problems, See the Card Stock & Label Guide available on our

Troubleshooting

Solving media feed problems

Symptom	Cause	Solution
Paper frequently jams.	Media that does not meet the	Use recommended media.
	printer specifications is being used.	See the Card Stock & Label Guide available on our
		Lexmark Web site at www.lexmark.com for detailed
		specifications.
		See Clearing jams for more information.
		See Avoiding jams hints for information that can help
		prevent jams from occurring.
	Too much paper or too many	Make sure the stack of media loaded does not exceed
	envelopes are loaded.	the maximum stack height indicated by the load line on
		the tray or the stack height limiter on the multipurpose
		feeder.
	Guides in the selected tray are not	Move the guides in the tray to the correct position.
	set to the appropriate position for	See Loading the standard tray and Loading the
	the size paper loaded.
		optional 500-sheet tray for detailed instructions.
	The paper has absorbed moisture	Load paper from a fresh package.
	due to high humidity.	Store paper in its original wrapper until it is loaded.
		See Storing media for more information.
	Some printer models do not have a	Remove media from the standard bin.
	standard bin full sensor.
	The standard bin media stop is not	Set the media stop in the standard bin to the correct
	set to the correct position for the	position. See Using the media stop for more
	media size.	information.
	The multipurpose feeder door is	To reposition the multipurpose feeder door:
	designed to tilt down to prevent	1	Remove media from the multipurpose feeder.
	damage to it when the lower door is
		2	Push the extensions back into place.
	opened. This is a protective feature
	of the printer.	3	Close the multipurpose feeder.
		4	Open the multipurpose feeder.
		5	Grasp the multipurpose feeder extension, and pull it
			straight out until fully extended.
		6	Load media into the multipurpose feeder.
	The fuser may be installed	1	Turn the printer off.
	incorrectly.	2	Open the upper door.
	CAUTION: The fuser and the inside
		3	Push down on the fuser handles while tightening
	of the printer near the fuser may be		each fuser thumbscrew.
	hot. Wait for the fuser to cool before	4	Close the upper door completely.
	attempting to solve this problem.
		5	Open the upper door completely.
		6	Re-tighten each fuser thumbscrew completely.
		7	Close the upper door completely.
		8	Turn the printer on.
	The fuser may be damaged.	Replace the fuser.
The Paper Jam	The entire media path is not	Clear media from the entire path, open the door
message remains after	cleared, or the door specified by the	indicated by the operator panel message, clear the
the jam is removed.	message has not been opened to	jam, and close the door. The printer resumes printing.
	check for jams in this area.	See Identifying the media path for more information.

Solving media feed problems

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