Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark C522, C524, C520 manual Online technical support, Calling for service, Troubleshooting

Models: C520 C524 C522

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Troubleshooting

Cyan, Magenta, and Yellow. The increment value defined by the user for Detailed Color Samples applies to Cyan, Magenta, Yellow, and Black.

Online technical support

Technical support is available on the Lexmark Web site at www.lexmark.com.

Calling for service

When calling for printer service, be prepared to describe the problem or the error message on the display.

Be prepared to give the printer model type and serial number. See the label located on the back of the printer at the right for this information. The serial number is also listed on the menu settings page which can be printed. See Printing the menu settings page for more information.

For service, contact the Lexmark support site for customer service at http://support.lexmark.com, and report a description of the problem.

Online technical support

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Lexmark C522, C524, C520 manual Online technical support, Calling for service, Troubleshooting

Contents

C520, C522, and C524 User’s GuideJune 2005 Lexmark International, Inc. All rights reservedSafety information Edition JuneTrademarks 2005 Lexmark International, Inc. All rights reservedContents Chapter 2 Installing drivers for local printingChapter 3 Installing drivers for network printing Chapter 1 OverviewContents Chapter 5 Media specificationsChapter 6 Loading media Chapter 7 Clearing jamsChapter 9 Troubleshooting Chapter 10 Administrative supportChapter 8 Maintaining the printer ContentsContents Chapter 11 Installing and removing optionsNotices Index ContentsOverview 1 OverviewBasic models Configured model Configured modelIllustrations in this publication OverviewInstalling drivers for local printing Installing drivers for local printingWindows WindowsUsing Windows 95 and Windows 98 first edition Installing drivers for local printing2 Click Install Printer and Software 3 Click Start à Settings à Printers, and double-click Add PrinterSetting parameters in the printer Installing drivers for local printingWindows 1 Set serial parameters in the printerInstalling drivers for local printing Installing a printer driver Setting parameters in the communications COM portD/Setup.exe 1 Click Start à Settings à Control Panel, and double-click SystemCreating a queue in Print Center / Printer Setup Utility Mac OS 3 Double-click Print Center or Printer Setup Utility`Creating a desktop printer icon Mac OS For Mac OS 9.0 Open Apple LaserWriterInstalling drivers for local printing UNIX/LinuxUNIX/Linux Installing drivers for network printing Printing a network setup pageInstalling drivers for network printing Assigning a printer IP addressVerifying the IP settings Installing drivers for network printingVerifying the IP settings Supported printer driversDirect Shareda Click Add Port Installing drivers for network printingb Click Install Printer and Software a Click Start à Settings à Printers. b Select the printer just addedc Click File à Sharing Installing drivers for network printingInstall the printer driver or subset on network clients Using the point and print methodUsing the peer-to-peer method 1 Click Start à Settings à PrintersConfiguring Drag‘N’Print Step 1 Install a custom PPD fileStep 2 Create a print queue in Print Center or Printer Setup Utility Using AppleTalk PrintingInstalling drivers for network printing Using IP PrintingStep 1 Install a custom PPD file 2 Double-click Print Center or Printer Setup UtilityNetWare Step 2 Create a desktop printerInstalling drivers for network printing UNIX/Linux4 Printing Tips for successful printingSending a job to print Tips on storing mediaPrinting or deleting a confidential job Sending a job from a typical Macintosh applicationPrinting Printing or deleting a confidential jobCanceling a print job Canceling a print jobEntering a personal identification number PIN Try again orCanceling from the printer operator panel Canceling a job from a computer running WindowsCanceling a job from a Macintosh computer running Mac OS Canceling a job from the taskbarPrinting the menu settings page Printing the menu settings pagePrinting a directory list Printing a font sample listConfiguring the printer for black-only printing Printing the Print Quality Test PagesPrinting only black text and graphics Printing the Print Quality Test PagesPrinting Removing the color suppliesPrinting only black text and graphics Handle PrintingPrinting only black text and graphics 8 Place the toner cartridges in any box available PrintingPrinting only black text and graphics Printing Configuring the printer for color printing and replacing the suppliesConfiguring the printer for color printing and replacing the supplies Cyan PC Unit missing Missing or defective Cyan cartridgeMagenta PC Unit missing Missing or defective Magenta cartridgeMedia specifications Paper characteristicsMedia specifications WeightMedia specifications Moisture contentFiber content Unacceptable paperTransparencies Selecting preprinted forms and letterheadPrinting on letterhead Media specificationsEnvelopes Selecting transparenciesMedia specifications Media guidelinesLabels Card stockMedia specifications Media guidelinesIdentifying media sources and specifications Storing mediaMedia sizes and support Storing mediaIdentifying media sources and specifications Media sizes and support continuedExecutive FolioMedia support for sources and duplex feature PaperCard stock TransparenciesMedia types and weights Glossy papersMedia specifications Identifying media sources and specificationsMedia types and weights continued Media capacitiesCard stock-maximum grain long3Using the duplex function two-sided printing Using Duplex BindTray linking Duplex printing on letterheadMedia specifications Using the duplex function two-sided printingLong Edge Loading media Loading mediaLoading the standard tray Loading media Loading the standard tray7 Align the tray, and insert it Loading mediaLoading the standard tray Using and loading the multipurpose feeder Loading the optional 500-sheet trayIdentifying the multipurpose feeder or the manual feed slot Loading the optional 500-sheet trayLoading media Loading the multipurpose feederIdentifying the multipurpose feeder or the manual feed slot Loading media Identifying the multipurpose feeder or the manual feed slot3 Grasp the extension, and pull it straight out until fully extended 4 Grasp the handle of the guideIf not loading paper, push the guide all the way to the left Loading mediaIdentifying the multipurpose feeder or the manual feed slot Identifying the multipurpose feeder or the manual feed slot Tab Stack height limiter Guide Size indicatorsLoading media 9 Load the media Loading mediaIdentifying the multipurpose feeder or the manual feed slot Load envelopes with the flap side up Loading mediaIdentifying the multipurpose feeder or the manual feed slot Using and loading the manual feed slot Loading mediaIdentifying the multipurpose feeder or the manual feed slot Release tabLoading media Identifying the multipurpose feeder or the manual feed slotUsing the standard bin Using the standard binAttaching the standard bin Loading mediaLoading media Using the media stopUsing the standard bin Using the standard bin Loading media1 Grasp the media stop at the second indentation 2 Lift it up and back until it is flat at a 180 degree angleLoading media Setting the Paper Type and Paper SizeSetting the Paper Type and Paper Size Clearing jams Clearing jamsAvoiding jams hints Identifying the media path Identifying the media pathClearing jams Accessing jam areas Clearing jamsIdentifying the media path Upper door Standard bin Fuser cover Inner door Standard tray Tray200.xx Paper 201.xx Paper202.xx Paper 203.xx PaperClearing jams Clearing a jam in the standard tray TrayClearing a jam in the standard tray Tray Clearing jams Clearing a jam in the optional 500-sheet tray TrayClearing a jam in the optional 500-sheet tray Tray Clearing jams Clearing jams behind the inner doorClearing jams behind the inner door Clearing jams Clearing jams behind the inner doorClearing jams Clearing jams under the fuser or fuser coverClearing jams under the fuser or fuser cover Clearing jams Clearing jams under the fuser or fuser coverClearing jams between the fuser and the standard bin Clearing a jam in the standard binClearing jams between the fuser and the standard bin Clearing jamsClearing jams Clearing duplex path jamsClearing duplex path jams Clearing jams Clearing duplex path jams1 Open the upper door 2 Pull the jammed media straight up 3 Close the doorsClearing jams Clearing duplex path jamsClearing jams from the multipurpose feeder Clearing jams from the manual feed slotClearing jams from the multipurpose feeder Clearing jamsSee Printing the menu settings page for detailed instructions in SettingsMenu in Settings See Canceling a print jobOrdering supplies and maintenance items Ordering supplies and maintenance itemsOrdering toner cartridges Maintaining the printerMaintaining the printer for long-term storage Storing suppliesOrdering a photoconductor unit Ordering a fuserReplacing the toner cartridges Storing the toner cartridges and photoconductor unitsReplacing the toner cartridges Maintaining the printerRecycling Lexmark products Replacing the photoconductor unitsReplacing the fuser Replacing the waste toner boxMaintaining the printer Cleaning the printhead lensesCleaning the printhead lenses Aligning the toner cartridges for color registration Aligning the toner cartridges for color registrationThe Submitting Selection message appears Maintaining the printerMaintaining the printer Removing the fuser for long-term storageRemoving the fuser for long-term storage 7 Store the fuser in a clean and convenient place Maintaining the printerRemoving the fuser for long-term storage 4 Turn the thumbscrews counterclockwise to loosen themMaintaining the printer Replacing the fuser after long-term storageReplacing the fuser after long-term storage 5 Turn the thumbscrews clockwise to tighten them Maintaining the printerReplacing the fuser after long-term storage Troubleshooting 9 TroubleshootingSolving basic printer problems Solving display problems Solving printing problemsTroubleshooting Solving display problemsSolving print quality problems Solving print quality problemsmemory card and Installing an optional hard disk for adding Timeouts menu item in the Setup Menu in Settings4 Select Color Adjust from the Quality Menu ABCDEABCDE Marks occur repeatedly only in one color andTroubleshooting Solving print quality problemsABCDE ABCDEQuality Menu in Settings is too Change Paper Weight from Normal to Heavy. IfQuality Menu in Settings is too Set Color Saver to OffA BCD E See Repeating defectsReplacing a photoconductor unit TroubleshootingThe media curls badly TroubleshootingSolving print quality problems Solving option problems Solving option problemsSee Installing and removing options for installation TroubleshootingSolving media feed problems Solving media feed problemsSee the Card Stock & Label Guide available on our See Loading the standard tray and Loading theSolving media feed problems the Setup Menu in Settings isTroubleshooting Solving network printing problems Solving other problemsSolving color quality problems Solving network printing problemsFrequently asked questions FAQ about color printing What is RGB color?What is CMYK color? The printed page appears tinted. Can I slightly adjust the color?What is Manual Color Correction? Color Saver must be Off to adjust Toner DarknessTroubleshooting Solving color quality problemsSolving color quality problems What are Detailed Color Samples and how do I access them?Troubleshooting Calling for service Online technical supportOnline technical support Troubleshooting10 Administrative support Administrative supportDisabling operator panel menus Enabling menusRestoring factory default settings Adjusting Power SaverAdministrative support Restoring factory default settingsDisabling Power Saver Disabling Power SaverContents will be lost. Continue? appears Encrypting the diskConfiguring printer alerts Adjusting operator panel contrastSetup Menu - Alarms Configuring printer alertsUsing the Print and Hold function Memory requirementsSelecting a user name Printing and deleting held jobsAccessing held jobs from the operator panel Using the Print and Hold functionRepeat Print Reserve PrintVerify Print Confidential jobsAdministrative support Using the Print and Hold functionIndicator light Understanding the operator panelUnderstanding the operator panel Administrative supportUnderstanding the operator panel ButtonsAdministrative support Using the security lock feature Setting security using the Embedded Web Server EWSSetting the system password Using the secure Embedded Web ServerUsing Secure mode Setting security using the Embedded Web Server EWSSupporting SNMPv3 Simple Network Management Protocol version Supporting IPSec Internet Protocol SecurityUsing 802.1x Authenticating 4 Click TCP/IP Port Access4 Click 802.1x Authentication 4 Click Menu Lockout SetupConfidential Print Setup 4 Click Confidential Print SetupPrinting Lockout 4 Click Printer Lockout PINInstalling and removing options 11 Installing and removing optionsInstalling the 500-sheet drawer Accessing the system board Installing and removing optionsRemoving the 500-sheet drawer Removing the 500-sheet drawerAccessing the system board Installing and removing optionsTo install a memory or flash card, access the system board 2 Lift the metal plate up until each screw is in the keyholeFirmware and flash memory card connectors Installing and removing optionsAccessing the system board Installing and removing options Replacing the system board metal plateReplacing the system board metal plate Installing and removing options Installing an optional memory cardInstalling an optional memory card Installing an optional memory card 6 Replace the metal plate see Replacing the system board metal plateInstalling and removing options Removing a memory card Removing a memory card5 Replace the metal plate. See Replacing the system board metal plate Installing and removing optionsInstalling and removing options Installing an optional flash memory or firmware cardInstalling an optional flash memory or firmware card Removing an optional flash memory or firmware card Removing an optional flash memory or firmware card5 Replace the metal plate see Replacing the system board metal plate 4 Replace the metal plate. See Replacing the system board metal plateInstalling and removing options Installing an optional hard diskInstalling an optional hard disk Removing an optional hard disk Removing an optional hard disk9 Replace the metal plate. See Replacing the system board metal plate 3 Replace the metal plate. See Replacing the system board metal plateInstalling and removing options Installing an optional INA cardInstalling an optional INA card Installing and removing options Removing an optional INA cardRemoving an optional INA card Installing and removing options Attaching cablesAttaching cables Statement of Limited Warranty for Lexmark C520, C522, and C524 NoticesNotices Licensing notice Conventions Electronic emission noticesBSD License and Warranty statements GNU General Public License Licensing noticeConventions NoticesElectronic emission notices Static sensitivity noticeElectronic emission notices NoticesIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity The United Kingdom Telecommunications ActPower regulation notice Noise emission levelsEnergy consumption Total energy usagePower Saver ENERGY STARWaste from Electrical and Electronic Equipment WEEE directive ENERGY STARStatement of Limited Warranty for Lexmark C520, C522, and C524 Limited warrantyLimited warranty service Laser noticeStatement of Limited Warranty for Lexmark C520, C522, and C524 Extent of limited warrantyLimitation of liability Additional rightsIndex NumericsIndex Index Index troubleshooting continued other problems Index