Troubleshooting

Use the following table to find solutions to print quality problems.

Symptom

 

Cause

Solution

Repeating defects

 

Either the toner cartridges, the

Marks occur repeatedly only in one color and

 

 

 

 

 

photoconductor units, or the fuser

multiple times on a page:

 

 

 

 

 

are defective.

Replace the item if the defects occur every:

 

 

 

 

 

 

 

 

 

 

 

 

33.5 mm (1.32 in.) or 35.7 mm (1.41 in.) for the toner

 

 

 

 

 

 

 

 

 

 

 

 

cartridges

 

 

 

 

 

 

28.3 mm (1.11 in.) or 72.4 mm (2.85 in.) for the

 

 

 

 

 

 

photoconductor unit

 

 

 

 

 

 

 

 

 

 

 

 

Print the Print Quality Test Pages and the Print defects

 

 

 

 

 

 

guide to look for defects. See Printing the Print

 

 

 

 

 

 

Quality Test Pages for more information. Print the

 

 

 

 

 

 

Print defects guide which is available from the Help

 

 

 

 

 

 

menu on the printer operator panel.

 

 

 

 

 

 

Marks occur down the page repeatedly in all

 

 

 

 

 

 

 

 

 

 

 

 

colors:

 

 

 

 

 

 

 

 

 

 

 

 

Replace the fuser if the defects occur every 116 mm

 

 

 

 

 

 

(4.56 in.).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Color misregistration

Color has shifted outside of the

1 Turn the printer off.

 

appropriate area (top to bottom or

2 Remove and reinstall the photoconductor units.

 

left to right) or has been

 

3 Turn the printer on.

 

superimposed over another color

ABCDE

area.

4 Select Color Adjust from the Quality Menu

 

in Settings.

 

If the problem still exists, see Aligning the toner

ABCDE

 

cartridges for color registration for more

 

information.

 

 

White or colored line

Either the toner cartridges, the

Clean any spilled toner in the printer housing near the

 

photoconductor units, or the

printhead using a soft, clean, lint-free cloth.

 

transfer belt are defective, or toner

Clean the printhead lenses. See Cleaning the

 

has accumulated in front of the

ABCDE

printhead lenses.

printhead or on the printhead lens.

Replace the color toner cartridge causing the line.

 

ABCDE

 

If the problem still exists, replace the photoconductor

 

units.

ABCDE

 

If the problem continues, replace the transfer belt.

 

 

Solving print quality problems

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Lexmark C522 Marks occur repeatedly only in one color, Multiple times on a, Marks occur down the page repeatedly in all
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C520, C524, C522 specifications

The Lexmark C522, C524, and C520 series printers represent a versatile line of color laser printers designed for small to medium-sized businesses that demand reliable performance and high-quality output. These printers are engineered to meet diverse printing needs while ensuring cost-effectiveness and ease of use.

The Lexmark C522 is characterized by its compact design that fits seamlessly into any office environment. With a maximum print resolution of up to 2400 x 600 dpi, it produces sharp and vibrant color documents. One of its standout features is the ability to print at speeds of up to 30 pages per minute for black and white and 28 pages per minute for color, allowing users to quickly handle high-volume printing tasks.

The C524 model takes performance a notch higher, featuring advanced technology such as the Color Care technology, which optimizes color output and reduces toner consumption. It also includes a user-friendly display that simplifies navigation and settings adjustments. The C524 supports a variety of media sizes and types, providing flexibility for printing everything from brochures to reports.

The C520 printer, while slightly more basic, is a reliable option for those who require high-quality color printing without the additional features of the other models. With its ability to print duplex automatically, the C520 promotes environmental sustainability and cost savings on paper usage.

All three models incorporate Lexmark's patented Toner Save mode, which extends cartridge life by utilizing less toner during less critical printing tasks. They also offer robust security features, such as secure printing capabilities and user authentication, ensuring that sensitive information remains protected.

Connectivity options are abundant across the Lexmark C500 series, with built-in USB and Ethernet interfaces allowing for easy integration into existing networks. Additionally, mobile printing capabilities enhance productivity as users can print from their smartphones and tablets.

In summary, the Lexmark C522, C524, and C520 series printers deliver high-speed printing, excellent color quality, and advanced features that cater to the needs of modern businesses. Their combination of performance, efficiency, and ease of use makes them an outstanding choice for organizations looking to maximize their printing capabilities.
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