Troubleshooting and Routine Maintenance

Scanning Difficulties

Difficulty

Suggestions

TWAIN/WIA errors appear when

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

starting to scan.

PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to

 

choose the Brother TWAIN/WIA driver.

 

 

 

(Hong Kong users only)

 

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

 

Presto!® PageManager® with OCR, click File, Select Source and choose the

 

Brother TWAIN/WIA driver.

 

 

Poor scanning results when using

Try using the scanner glass. (See Using the scanner glass on page 18)

the ADF. (DCP-185C only)

 

 

 

OCR does not work.

Try increasing the scanner resolution.

 

 

Software Difficulties

Difficulty

Suggestions

Cannot install software or print

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

‘Device Busy’

Make sure the machine is not showing an error message on the LCD.

 

 

Cannot print images from

To use FaceFilter Studio, you must install the FaceFilter Studio application from

FaceFilter Studio.

the CD-ROM supplied with your machine. To install FaceFilter Studio see the

 

Quick Setup Guide.

 

Also, before you start FaceFilter Studio for the first time, you must make sure your

 

Brother machine is turned on and connected to your computer. This will allow you

 

to access all the functions of FaceFilter Studio.

 

 

PhotoCapture Center™ Difficulties

Difficulty

Suggestions

Removable Disk does not work

1

Have you installed the Windows® 2000 update? If not, do the following:

correctly.

 

1) Unplug the USB cable.

 

 

 

 

2) Install the Windows® 2000 update using one of the following methods.

 

 

„ Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup

 

 

Guide.)

 

 

„ Download the latest service pack from the Microsoft Web site.

 

 

3) Wait about 1 minute after you restart the PC, and then connect the USB

 

 

cable.

 

2

Take out the memory card or USB Flash memory drive and put it back in

 

 

again.

 

3

If you have tried ‘Eject’ from within Windows®, take out the memory card or

 

 

USB Flash memory drive before you continue.

 

4

If an error message appears when you try to eject the memory card or USB Flash

 

 

memory drive, it means the card is being accessed. Wait a while and then try again.

 

5

If all of the above do not work, turn off your PC and machine, and then turn them

 

 

on again. (You will have to unplug the power cord of the machine to turn it off.)

 

 

Cannot access Removable Disk

Make sure that you have correctly inserted the memory card or USB Flash

from Desktop icon.

memory drive.

 

 

 

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Brother DCP-145C, DCP-185C manual Scanning Difficulties, Software Difficulties, PhotoCapture Center Difficulties