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| Troubleshooting and Routine Maintenance | |
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Error Message | Cause | Action | |
Cannot Print | One or more of the ink cartridges | Replace the empty ink cartridges. (See | |
Replace XX Ink | are empty. The machine will stop all | Replacing the ink cartridges on page 68.) | |
print operations. |
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Close Ink Cover | The ink cartridge cover is not | Firmly close the ink cartridge cover until it clicks. | |
| completely closed. |
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Cover is Open | The scanner cover is not closed | Lift the scanner cover and then close it again. | |
| completely. |
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Data Remaining | Print data is left in the machine's | Press Stop/Exit. The machine will cancel the job | |
| memory. | and clear it from the memory. Try to print again. | |
Document Jam | The document was not inserted or | See Using the ADF | |
fed correctly, or the document | on page 17 | ||
scanned from the ADF was too | See Document jam | ||
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| long. | ||
| on page 65 | ||
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High Temperature | The print head is too warm. | Allow the machine to cool down. | |
Hub is Unusable. | A Hub or USB Flash memory drive | A Hub or USB Flash memory drive with a Hub | |
| with a Hub has been connected to | are not supported. Unplug the device from the | |
| the USB direct interface. | USB direct interface. | |
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Init Unable XX | The machine has a mechanical | Open the scanner cover and look on the left, | |
| problem. | middle, and right hand side under the covers for | |
| any foreign objects inside the machine. If the | ||
| error message continues, disconnect the | ||
| A foreign object such as a clip or | ||
| machine from the power source for several | ||
| ripped paper is in the machine. | minutes then reconnect it. | |
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Ink Low Black | The indicated ink cartridge is | Order a new ink cartridge. You can continue | |
Ink Low Yellow | running out of ink. | printing until the LCD shows Cannot Print. | |
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Ink Low Cyan |
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Ink Low Magenta |
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Low Temperature | The print head is too cold. | Allow the machine to warm up. | |
Media Error | The memory card is either | Put the card firmly into the slot again to make | |
| corrupted, incorrectly formatted, or | sure it is in the correct position. If the error | |
| there is a problem with the memory | remains, check the media drive (slot) of the | |
| card. | machine by putting in another media card that | |
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| you know is working. | |
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Media is Full. | The memory card or USB flash | Your machine can only save to your memory | |
| memory drive you are using already | card or USB flash memory drive if it contains less | |
| contains 999 files. | than 999 files. Try deleting unused files to free | |
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| some space and try again. | |
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No Cartridge | An ink cartridge is not installed | Take out the new ink cartridge and | |
| correctly. | slowly until it clicks. (See Replacing the ink | |
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| cartridges on page 68.) | |
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No File | The memory card or USB Flash | Put the correct memory card or USB Flash | |
| memory drive in the media drive | memory drive into the slot again. | |
| does not contain a .JPG file. |
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