B
Troubleshooting and Routine Maintenance
Troubleshooting
If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
If you are having difficulty with your machine
Printing
Difficulty | Suggestions |
No printout | Check the interface cable connection on both the machine and your computer. |
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| Make sure the machine is plugged in and not turned off. |
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| Check to see if the LCD is showing an error message. (See Error and |
| Maintenance messages on page 62.) |
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| One or more ink cartridges are empty. (See Replacing the ink cartridges |
| on page 68.) |
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| If the LCD says Cannot Print and Replace XX Ink (where XX is an |
| abbreviation of the empty colour), see Replacing the ink cartridges on page 68. |
| Check that the correct printer driver has been installed and chosen. |
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| Make sure the machine is online. Click Start and then Printers and Faxes. |
| Choose Brother |
| that ‘Use Printer Offline’ is unchecked. |
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| When you choose the Print Odd Pages and Print Even Pages settings, you may |
| see a printing error message on your computer, as the machine pauses during the |
| printing process. The error message will disappear after the machine |
| printing. |
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