B Troubleshooting
Error and Maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Error Message | Cause |
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B&W Print Only | One or more of the colour ink |
| Replace the ink cartridges. (See | |||
Replace XX Ink | cartridges have reached the end of |
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their life. |
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| You can use the machine in |
| Note |
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| monochrome mode for approximately |
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| four weeks depending on the number |
| The machine will stop all print | ||
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| of pages you print. |
| operations and you will not be able to | ||
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| While this message appears on the |
| use the machine until you change to a | ||
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| new ink cartridge in the following | |||
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| LCD, each operation works in the |
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| cases: | |||
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| following way: |
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| • If you unplug the machine or take | |||
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| Printing |
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| out the ink cartridge. | |||
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| If you choose Greyscale in the |
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| • If the paper type is set to anything | |||
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| Advanced tab of the printer driver |
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| except Plain Paper or | |||
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| you can use the machine as a |
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| monochrome printer. |
| Inkjet Paper. | ||
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| Copying |
| • (Windows®) If you check | ||
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| Slow Drying Paper in the Basic | |||
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| If the paper type is set to |
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| tab of the printer driver. | |||
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| Plain Paper or Inkjet Paper |
| (Macintosh) If you check | ||
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| you can make copies in |
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| Slow Drying Paper in the | |||
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| monochrome. |
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| Print Settings of the printer driver. | ||
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Cannot Detect | You installed a new ink cartridge too |
| Take out the new ink cartridge and | |||
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| quickly and the machine did not detect |
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| it. |
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| An ink cartridge is not installed |
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| correctly. |
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| If you are using non Brother Original | Replace the cartridge with a Brother | |||
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| ink the machine may not detect the ink | Original ink cartridge. If the error | |||
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| cartridge. | message remains, contact your | |||
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| Brother customer service or your local | |||
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| Brother dealer. | |||
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