Software Difficulties

Difficulty

Suggestions

Cannot install software or print.

(Windows® only)

 

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

“Device Busy”

Make sure the machine is not showing an error message on the LCD.

 

 

Cannot print images from

To use FaceFilter Studio, you must install the FaceFilter Studio application from

FaceFilter Studio. (Windows®)

the CD-ROM supplied with your machine. (uuQuick Setup Guide)

 

Also, before you start FaceFilter Studio for the first time, you must make sure your

 

Brother machine is turned on and connected to your computer. This will allow you

 

to access all the functions of FaceFilter Studio.

 

 

Network Difficulties

Difficulty

Suggestions

Cannot print over the network.

Make sure that your machine is powered on and is online and in the Ready mode.

 

Print a Network Configuration Report (uuAdvanced User’s Guide: Reports) and

 

check the current Network settings printed in this list.

 

If you are using a wireless connection or are having Network problems

 

uuNetwork User’s Guide: Troubleshooting

 

 

The network scanning feature does

It is necessary to configure the third-party Security/Firewall Software to allow

not work.

Network scanning. To add port 54925 for Network scanning, enter the information

 

below:

 

In Name: Enter any description, for example Brother NetScan.

 

In Port number: Enter 54925.

 

In Protocol: UDP is selected.

 

Please refer to the instruction manual that came with your third-party

 

Security/Firewall Software or contact the software manufacturer.

 

(Macintosh)

 

Re-select your machine in the Device Selector application located in

 

Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the

 

model list in ControlCenter2.

 

 

The Brother software cannot be

(Windows®)

installed.

Allow network access to the following programs if your security software displays

 

 

an alert message during MFL-Pro Suite installation.

 

(Macintosh)

 

If you are using a firewall function of anti-spyware or antivirus security software,

 

temporarily disable it and then install the Brother software.

 

 

Cannot connect to wireless

Investigate the problem using the WLAN Report.

network.

Press Menu, and then press a or b to choose 4.Print Reports. Press OK.

 

Press a or b to choose 3.WLAN Report, and then press OK.

 

(uuNetwork User’s Guide)

Reset the network settings.

Press Menu, and then press a or b to choose 3.Network. Press OK. Press a or

 

b to choose 0.Network Reset, and then press OK.

 

(uuNetwork User’s Guide)

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