Troubleshooting

If you think there is a problem with your machine, check the chart and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

If you are having difficulty with your machine

Printing

Difficulty

Suggestions

 

No printout.

Check the interface cable or wireless connection on both the machine and your

 

computer. (uuQuick Setup Guide)

 

 

 

 

 

Check that the machine is plugged in and press

to turn the machine on.

One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges uu page 24.)

Check to see if the LCD is showing an error message. (See Error and Maintenance messages uu page 30.)

If the LCD shows Cannot Print or Replace XX Ink, see Replacing the ink cartridges uu page 24.

Check that the correct printer driver has been installed and chosen.

(Windows® only) Make sure that the machine is online. (Windows® 7)

Click

/Devices and Printers. Right-clickBrother DCP-XXXXX (where

XXXXXis your model name) and choose See what’s printing. Click Printer and make sure that Use Printer Offline is unchecked.

(Windows Vista®)

Click

/Control Panel/Hardware and Sound/Printers. Right-click

Brother DCP-XXXXX(where XXXXX is your model name). If the printer is offline, it will show Use Printer Online. Select this option to enable the printer.

(Windows® XP)

Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes. Right-clickBrother DCP-XXXXX (where XXXXX is your model name). If the printer is offline, it will show Use Printer Online. Select this option to enable the printer.

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