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| Troubleshooting |
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Printing (continued) |
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Difficulty | Suggestions |
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No printout. | The document will not print if the old, unprinted data remains in the printer driver |
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(Continued) | spooler. Open the printer icon, and then delete all the data. Your printer icon can |
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be found in the following way: |
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| (Windows® 7) |
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| Click | /Devices and Printers/Printers and Faxes. |
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| (Windows Vista®) |
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| Click | /Control Panel/Hardware and Sound/Printers. |
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| (Windows® XP) |
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| Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes. |
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| (Mac OS X 10.7.x) |
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| Click System Preferences/Print & Scan. |
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| (Mac OS X 10.5.8, 10.6.x) |
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| Click System Preferences/Print & Fax. |
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Poor print quality. | Check the print quality. (See Checking the print quality uu page 28.) |
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| Make sure that the Media Type setting in the printer driver or the Paper Type |
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| setting in the machine’s menu matches the type of paper you are using. |
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| See Paper Type uu page 12. | B | |
| uuSoftware User’s Guide: Printing (Windows®) | ||
| uuSoftware User’s Guide: Printing (Macintosh) |
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| Make sure that your ink cartridges are fresh. The following may cause ink to clog: |
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| The expiration date written on the cartridge package has passed. (Brother |
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| Original cartridges stay usable for up to two years if kept in their original |
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| packaging.) |
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| The ink cartridge has been in your machine for over six months. |
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| The ink cartridge may not have been stored correctly before use. |
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| Make sure you are using Brother Original Innobella™ ink. Brother does not |
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| recommend the use of cartridges other than Brother Original cartridges or the |
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| refilling of used cartridges with ink from other sources. |
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| Try using the recommended types of paper. |
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| (See Acceptable paper and other print media uu page 13.) |
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| The recommended environment for your machine is between 20 °C to 33 °C. |
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White horizontal lines appear in text | Clean the print head. (See Cleaning the print head uu page 27.) |
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or graphics. |
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Make sure you are using Brother Original Innobella™ ink. |
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| Try using the recommended types of paper. |
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| (See Acceptable paper and other print media uu page 13.) |
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The machine prints blank pages. | Clean the print head. (See Cleaning the print head uu page 27.) |
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| Make sure you are using Brother Original Innobella™ ink. |
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Characters and lines are blurred. | Check the printing alignment. (See Checking the print alignment uu page 29.) |
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Printed text or images are skewed. | Make sure the paper is loaded correctly in the paper tray and the paper side |
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| guides are adjusted correctly. (See Loading paper and other print media |
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| Make sure the Jam Clear Cover is closed correctly. |
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