13 Troubleshooting and Maintenance
Error Messages
You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages.
ERROR MESSAGE | CAUSE/ACTION | |
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CHECK CARTRIDGE | The machine is out of ribbon or the print cartridge is not | |
properly installed. Install the print cartridge again. (See | ||
RESET OR REPLACE | ||
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CHECK DOCUMENT | The documents were not inserted or fed properly, or were | |
too long. (See Document Jam, page 77.) | ||
REMOVE DOCUMENT | ||
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CHECK DOCUMENT |
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PRESS STOP KEY |
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CHECK PAPER | The fax machine is out of paper or paper is not properly | |
RELOAD PAPER | loaded in the paper tray. Refill the paper or remove the | |
paper and load it again. If this error appears while | ||
| receiving a fax, load paper to restart printing. If you were | |
| coping or printing reports, load paper and try again. | |
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COMM.ERROR | A poor quality phone line resulted in a communications | |
| error. Try the call again. | |
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CONNECTION FAIL | You have requested a polling call from another party, but | |
| the other fax machine is not in Poll Waiting mode. Verify | |
| the other parties polling setup. | |
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COOLING DOWN | The print head has overheated. Wait 30 minutes for it to | |
WAIT FOR A WHILE | cool. | |
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COVER OPEN | The cover is not completely closed. Close the cover. | |
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PLS CLOSE COVER |
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DISCONNECTED | The other party has disconnected during a call or fax. | |
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MACHINE ERROR XX | The fax machine has a mechanical problem. Unplug the | |
CALL YOUR DEALER | machine. Then contact your Brother dealer for service. | |
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NO RESPONSE/BUSY | The number you called does not answer or is busy. You | |
| may also have reached a number not connected to a fax. | |
| Check the number and call again. | |
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75Chapter 13