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Brother FAX-775Si Troubleshooting, MACHINE ERROR, CALL BROTHER, 12 Troubleshooting and Routine Maintenance

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12 Troubleshooting and Routine Maintenance

Troubleshooting

If you can’t resolve a difficulty with your fax machine using the manual, please see page i for Brother Numbers to call for assistance.

The fax machine has a mechanical problem.	MACHINE ERROR	XX
Contact Brother Customer Service at
	CALL BROTHER	CS

In USA: 1-800-284-4329 (voice)

1-800-284-3238 (TTY service for the hearing - impaired)

In Canada: 1-877-BROTHER (voice)

(514) 685-6464 (voice) (in Montreal)

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 12 - 1

Contents

Page If You Need to Call Customer Service Brother Numbers Ordering Accessories and Supplies Notice – Disclaimer of Warranties (For USA and Canada) Compilation and Publication Notice Trademarks Microsoft and MS-DOSare registered trademarks of Microsoft Corporation BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only) This warranty is given only to the first This warranty is VOID that is, this Product has no warranty you may have with Brother or its representatives Product Support: Model # Serial # Date of purchase: Store where purchased: Location of store: BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only) Table of Contents Page Setup Send Auto Dial Numbers and Dialing Options Page Page Page 1 Introduction Using This Manual FAX-775and FAX-775SiControl Panel Overview 12Receive Mode 13Resolution 14Fax Start 15Quick-Scan 16Navigation Keys: About Fax Machines ECM (Error Correction Mode) Test Sheet Procedure and Product Registration (For USA Only) USA: 2 Location and Connections Caution Choosing a Location Packing List Assembly Load the Paper Acceptable Paper Size: Weight: Thickness: Connections Special Line Considerations Roll Over Phone Lines Two-LinePhone System Converting Telephone Wall Outlets Installing Brother Machine, External Two-LineTAD and Two-LineTelephone Place the two-lineTAD and two-linetelephone next to your Brother machine EXT Multi-LineConnections (PBX) Easy Receive If You Are Installing the Fax Machine to Work with a PBX: Custom Features on Your Phone Line Custom Features on a Single Line Connecting an External Telephone Answering Device (TAD) Sequence NO YES ! TAD Connections TAD:ANSWER MACH Outgoing Message (OGM) on an External TAD Connecting an External Telephone EXT. TEL IN USE User-FriendlyProgramming FAX: NO. & START COPY: PRESS COPY Navigation Keys SELECT & SET 1.INITIAL SETUP .SETUP RECEIVE To access the menu, press Menu/Set Note The factory setting (option) is shown in bold Page Page Page 4 Initial Setup Getting Started Details for Entering Text Inserting Spaces Making Corrections Repeating Letters Special Characters and Symbols NOTICE Setting Beeper Volume LOW HIGH 3.BEEPER 3 Press Stop/Exit Setting Volume Amplify 4.VOLUME AMPLIFY VOL AMPLIFY:OFF VOL AMPLIFY:OFF VOL AMPLIFY:ON Setting Tone/Pulse Dialing Mode (For Canada Only) 5.TONE/PULSE TONE PULSE DIALING:TONE 5 Setup Receive Basic Receiving Operations Receive Mode FAX ONLY FAX/TEL TAD:ANSWER MACH MANUAL Setting F/T Ring Time 2.F/T RING TIME RING TIME:20 SEC Easy Receive SEMI Printing a Reduced Incoming Original 5.REDUCTION Press or to select the reduction ratio you want (AUTO, 100%, 93%, 87% or 75%) and then press Menu/Set. Choose 100% if you don't want a reduction Recommended Reductions Advanced Receiving Operations Printing a Fax in Memory 4.PRINT FAX Press Fax Start Polling 6 Setup Send Automatic Document Feeder (ADF) Manual and Automatic Fax Redial Automatic Transmission IMPORTANT: not Manual Transmission Quick Scan Fax Transmission Basic Sending Operations OTHER SETTINGS? 1.YES 2.NO MEMORY 100% ENTER FAX NO ACCEPTED Advanced Sending Operations Interrupting Delayed Fax and Polled Transmit Jobs Setting Up for Polled Transmit Canceling a Scheduled Job 4.CANCEL JOB shows NO JOB WAITING Features That Are Not in the Manual (Call Brother Fax-backSystem) 7 Auto Dial Numbers and Dialing Options Storing Numbers for Easy Dialing CHAIN—91 201 555 FAX or FAX/TEL or TEL—98765 Storing Speed Dial Numbers 2.SPEED-DIAL SPEED-DIAL?# Changing One Touch and Speed Dial Numbers CHANGE EXIT Enter a new number If you want to erase the whole number, press Dialing Options Speed Dialing Dialing Access Codes and Credit Card Numbers Search Redial Broadcasting Quick Scan Tone/Pulse (For Canada Only) Hold/Caller ID Pause Hold 8 Telephone Services Custom Features Do You Have Voice Mail the use of more than one number on your line, so both Voice Mail and the fax machine can coexist peacefully Before You Choose the Ring Pattern to Register Ring VERY IMPORTANT Registering the Distinctive Ring Pattern 1.DISTINCTIVE DISTINCTIVE:SET Caller ID Printing the Caller ID Log Press Hold/Caller ID CALLER LOG PRESS This feature may not be available in certain areas of USA and Canada Registering a Caller ID Number After two seconds, press or to scroll through the Log and when you see a caller you want to register, press Menu/Set If the LCD shows REGISTERED, the auto dial location already has a number CallManage (For USA Only) Placing a Long Distance Telephone Call Using CallManage Registration with CallManage Requires Change Your Carrier Selection One Touch Key #2 Customer Support Disclaimer www.callmanage.com/ brother CallManage and IP $aver are trademarks of CallManage, Inc 9 Making Copies Copy Functions Using the fax machine as a Copier Reducing and Enlarging Copies 50% 150% 125% 120% 10 Printing Reports FAX Settings and Activity 1.TRANSMISSION 2.ACT.INTERVAL 1.HELP LIST 2.AUTO DIAL 3.FAX 11 Important Information Standard Telephone and FCC Notices International Energy Star Compliance Statement Industry Canada Compliance Statement (For Canada Only) Federal Communications Commission Compliance Notice (For USA Only) ■Reorient or relocate the receiving antenna ■Increase the separation between the fax equipment and the receiver Important Safety Instructions Page Troubleshooting MACHINE ERROR CALL BROTHER Error Messages ERROR MESSAGE CAUSE/ACTION CHECK CARTRIDGE OUT OF MEMORY ERASE MESSAGE PRINT:PRESS COPY Page Replacing the Print Cartridge If You Are Having Difficulty with Your Fax Machine copy Printing or Receiving Faxes Condensed Print and Horizontal Streaks; Top and Bottom of Sentences Cut Off Phone Line or Connections Fax Machine Does Not Answer When Called Connect the telephone line standard Telephone Answering Device (TAD) Does Not Answer When Called Handling Incoming Calls Double-Ringin FAX/TEL Mode Transferring a Call to the Fax Machine Fax Machine “Hears” Voice as CNG Tone #51 Routine Maintenance Packing and Shipping the fax machine Specifications Index Fine (Resolution) S-1 Groups (for Broadcasting) 7-3 Hold Scanner (Cleaning) World Wide Web Transmission Verification (Xmit) Report Troubleshooting Remote Fax Options Setting Up Fax Storage Programming a Fax Forwarding Number 1 Press Menu/Set, 8 2 Press or until the LCD shows FAX FORWARD?, and then press Menu/Set 1.FAX FWD/PAGING FAX FORWARD Using Remote Retrieval Access Code Retrieving Fax Messages Changing Fax Forwarding Number EQUIPMENT ATTACHMENT LIMITATIONS (For Canada Only) NOTICE: Caution: Users should not attempt to make such connections themselves Visit us on the World Wide Web http://www.brother.com