Troubleshooting

Paper handling

First, make sure that you are using paper that meets Brother recommended paper specifications. (See About paper on page 6.)

Problem

Recommendation

 

The printer does not feed

„ If there is paper in the paper tray, make sure it is straight. If the paper is curled,

 

paper.

straighten itbefore printing. Sometimes it is helpful to remove the paper. Turn the

 

 

stack over and put it back in the paper tray.

 

 

„ Reduce the amount of paper in the paper tray, and then try again.

 

 

„ Make sure that manual feed mode is not chosen in the printer driver.

 

 

„ Clean the paper pick-up roller. See Cleaning the paper pick-up roller on

 

 

page 110.

 

 

 

 

The printer does not feed paper

„ Fan the paper well and put it back in firmly.

 

from the MP tray.

„ Make sure that you have chosen the MP Tray in the Paper Source of the printer

 

 

7

 

driver.

The printer does not feed

„ The printer can feed envelopes from the multi-purpose tray. You must set up your

 

envelopes.

application to print on the size of envelopes you are using. This is usually done in

 

 

the page setup or document setup menu of your software. (See your application

 

 

manual.)

 

 

 

 

A paper jam has occurred.

„ Clear the jammed paper. (See Paper jams and how to clear them on page 119.)

 

 

 

 

The printer does not print.

„ Make sure that the cable is connected to the printer.

 

 

„ Make sure the printer is powered on and that no error LEDs are lit on the printer

 

 

control panel.

 

 

„ Make sure that you have chosen the correct printer driver.

 

 

 

 

When printing on normal paper,

„ Change the printer driver setting in Media Type to a thin setting.

 

it creases.

 

 

The paper slides off the top „ Pull out and lift up the output tray support flap. output tray.

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