Troubleshooting

Improving the print quality

If you have a print quality problem, print a test page first (see Print a test page on page 84). If the printout looks good, the problem is probably not the printer. Check the interface cable or try the printer on another computer.

This section gives information on the following topics.

Examples of poor print

Recommendation

 

quality

 

 

 

„ Check the printer’s environment. Conditions such as humidity, high

 

 

temperatures, and so on, may cause this print fault. See Positioning the printer

 

 

on page 5.

 

 

„ If the whole page is too light, Toner Save Mode may be on. Turn off Toner Save

 

 

Mode in the printer Properties tab of the driver.

 

 

„ Put in a new toner cartridge. See Replacing the toner cartridge on page 94.

 

Faint

„ Put in a new drum unit. See Replacing the drum unit on page 101.

7

„ You may clear the problem by wiping the scanner window with a soft cloth. See

 

 

 

Cleaning the inside of the printer on page 107.

 

 

„ Make sure that you use paper that meets our specifications. See About paper on

 

 

page 6.

 

 

„ Check the printer’s environment. Conditions such as high temperatures and high

 

 

humidity can increase the amount of background shading. See Positioning the

 

 

printer on page 5.

 

 

„ Put in a new toner cartridge. See Replacing the toner cartridge on page 94.

 

Gray background

„ Put in a new drum unit. See Replacing the drum unit on page 101.

 

 

 

 

„ Make sure that you use paper that meets our specifications. Rough-surfaced

 

 

paper or thick print media may cause this problem. See About paper on page 6.

 

 

„ Make sure that the media type setting in the driver matches the type of paper you

 

 

are using. See About paper on page 6.

 

 

„ Put in a new drum unit. See Replacing the drum unit on page 101.

 

 

„ The fuser unit may be contaminated. Call Brother Customer Service.

 

Ghost

 

 

 

„ Make sure that you use paper that meets our specifications. Rough-surfaced

 

 

paper may cause the problem. See About paper on page 6.

 

 

„ The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

 

 

unit on page 101.

 

 

„ The fuser unit may be contaminated. Call Brother Customer Service.

 

Toner specks

 

 

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