Troubleshooting
Solving print problems
Problem |
| Recommendation |
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The printer prints unexpectedly | Make sure that the printer cable is not too long. We recommend that you use a |
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or it prints garbage data. | parallel or USB cable that is no longer than 2 meters (6.5 feet). |
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| Make sure that the printer cable is not damaged or broken. |
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| If you are using an |
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| directly to your printer, and then try again. |
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| Make sure that you have chosen the correct printer driver with ‘Set as Default |
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| Printer’. |
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| Make sure that the printer is not connected to the same port that is also |
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| connected to a storage device or scanner. Take away all other devices and |
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| connect the port only to the printer. |
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| Turn off the Status Monitor. |
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The printer cannot print full | Press Go to print the remaining data in the printer memory. Cancel the print job | 7 | ||
pages of a document. An error | if you want to delete the remaining data in the printer memory. (See Control panel | |||
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message MEMORY FULL |
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appears. | Reduce the complexity of your document or cut the print resolution. |
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| Add more memory. (See Installing extra memory on page 90.) |
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The printer cannot print full | Press Go to print the remaining data in the printer memory. Cancel the print job |
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pages of a document. An error | if you want to delete the remaining data in the printer memory. See Control panel |
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message PRINT OVERRUN |
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appears. | Reduce the complexity of your document or cut the print resolution. |
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| Add more memory. See Installing extra memory on page 90. |
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| Set page protection to Auto by using the supplied Windows® driver. |
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| Change the following settings in the supplied Windows® driver and try again. The |
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| best combination of these settings will vary depending on your document: |
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| Graphics 1 |
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| TrueType Mode 1 |
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| Use Printer TrueType® Fonts |
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| 1 | Choose the Basic tab, choose Manual in Print Settings, and then click Manual Settings.... |
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The headers or footers appear | Adjust the top and bottom margins of your document. |
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when the document displays on |
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the screen but they do not show |
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up when it is printed. |
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