Troubleshooting

Examples of poor print

Recommendation

 

 

 

quality

 

 

 

 

 

 

 

 

 

 

 

 

„ Make sure that you use paper that meets our specifications. See About paper on

 

 

 

 

 

 

 

 

 

 

 

page 6.

 

 

 

 

 

 

 

 

 

 

 

„ Choose Thick Paper mode in the printer driver, or use thinner paper than what

 

 

 

 

 

 

 

 

 

 

 

you are now using.

 

 

 

 

 

 

 

 

 

 

 

„ Check the printer’s environment. Conditions such as high humidity can cause

 

 

 

 

 

 

 

 

 

 

 

hollow print. See Positioning the printer on page 5.

 

 

Hollow print

„ The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

 

 

unit on page 101.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

„ Clean the primary corona wire inside the drum unit by sliding the blue tab. Be sure

 

 

 

 

 

 

 

 

 

 

 

to return the blue tab to the home position (a). See Cleaning the corona wire on

 

 

 

 

 

 

 

 

 

 

 

page 112.

 

 

 

 

 

 

 

 

 

 

 

„ The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

 

 

 

 

 

 

 

 

 

 

 

unit on page 101.

 

 

 

 

 

 

 

 

 

 

 

„ The fuser unit may be contaminated. Call Brother Customer Service.

7

 

 

 

 

 

 

 

 

 

 

 

 

 

All black

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

„ Make sure that you use paper that meets our specifications. A rough surfaced

 

 

 

 

 

 

 

 

 

 

 

paper or thick print media can cause problems.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

„ Make sure that you choose the proper media type in the printer driver.

 

 

 

 

 

 

 

 

 

 

 

„ The problem may disappear by itself. Print multiple pages to clear this problem,

 

 

 

 

 

 

 

 

 

 

 

especially if the printer has not been used for a long time.

 

 

 

 

 

 

 

 

 

 

 

„ The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

 

White lines across the page

unit on page 101.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

„ Clean the inside of the printer and the primary corona wire in the drum unit. See

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cleaning the inside of the printer on page 107 and Cleaning the corona wires on

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

page 112.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

„ The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

unit on page 101.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Lines across the page

„Check the printer's environment. Conditions such as high humidity and high temperatures may cause this print quality problem. (See Positioning the printer

on page 5.)

„ If the problem is not solved after printing a few pages, put in a new drum unit. (See Replacing the drum unit on page 101.)

White lines, bands or ribbing across the page

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