Troubleshooting

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

Error message

Cause

Action

 

 

Access Denied

The function you want to use is

Contact your administrator to check your Secure

 

 

 

restricted by Secure Function Lock

Function Lock Settings.

 

 

 

2.0.

 

 

 

 

 

 

 

 

Cartridge Error

The toner cartridge is not installed

Pull out the drum unit and toner cartridge assembly,

 

6

 

correctly.

take out the toner cartridge, and put it back into the

 

 

 

drum unit again. Put the drum unit and toner cartridge

 

 

 

 

assembly back in the machine. If the problem

 

 

 

 

continues, call Brother Customer Service.

 

 

 

 

 

 

 

Cover is Open

The front cover is not closed

Close the front cover of the machine.

 

 

 

completely.

 

 

 

 

The fuser cover is not closed

Close the fuser cover of the machine.

 

 

 

completely or paper was jammed in

Make sure paper is not jammed inside the back of

 

 

 

the back of the machine when you

the machine, and then close the fuser cover and

 

 

 

turned on the power.

 

 

 

press Go. (See Paper is jammed at the back of the

 

 

 

 

 

 

 

 

machine uu page 139.)

 

 

 

 

 

 

 

DIMM Error

The DIMM is not installed

Turn off the machine and remove the DIMM. (See

 

 

 

correctly.

Installing extra memory uu page 99.)

 

 

 

The DIMM is broken.

Confirm the DIMM meets the required

 

 

 

The DIMM does not meet the

specifications. (For details, see SO-DIMM types

 

 

 

uu page 98.)

 

 

 

required specifications.

 

 

 

Re-install the DIMM correctly. Wait a few seconds,

 

 

 

 

 

 

 

 

and then turn it on again.

 

 

 

 

If this error message appears again, replace the

 

 

 

 

DIMM with a new one. (See Installing extra

 

 

 

 

memory uu page 99.)

 

 

 

 

 

 

 

Drum End Soon

The drum unit is near the end of its

Order a new drum unit now so a replacement drum

 

 

 

life.

unit will be available when the LCD shows

 

 

 

 

Replace Drum. (See Drum End Soon

 

 

 

 

uu page 110.)

 

 

 

 

 

 

 

Drum Error

The corona wire on the drum unit

Clean the corona wire. (See Cleaning the corona wire

 

 

 

needs to be cleaned.

uu page 118.)

 

 

 

The toner cartridge is placed in the

Put the toner cartridge into the drum unit, and then

 

 

 

machine without the drum unit.

re-install the drum unit and toner cartridge assembly

 

 

 

 

in the machine

 

 

 

 

 

 

 

Drum Stop

It is time to replace the drum unit.

Replace the drum unit. (See Replacing the drum unit

 

 

 

 

uu page 111.)

 

 

 

 

 

 

 

 

 

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